Job Openings at Fairmont Hotels & Resorts

Job Description

Ideal candidate would be expected to be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the marketplace.

You will be responsible for:

• Leading the business
• Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
• Maximize the property in terms of profit and management of financials
• Ensure full compliance with operating controls and legislation in all areas of the business
• Building your team
• Actively involved in the recruitment process of positions within the property to select the best fit
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
• Develop relationships within the local community
• Drive Mgallery service culture
• Maintain product and service quality standards to exceed guest expectations
• Promote the brand and ensure all brand essentials and standards are in place and executed consistently.

Qualifications

Your experience and skills include:

• Previous experience in a leadership role within a luxury hotel brand 
• Passionate to grow and develop self and others
• Strong relator with ability to build relationships
• Strategic, creative and able to communicate effectively
• A proven leader who is able to inspire others
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs

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What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Ensure the guest is familiar with their room upon arrival ie. temperature control, amenities, hotel services
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the supervisor
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies 
• Other duties as assigned

Your experience and skills include:

• Previous customer service experience required
• Service focused personality is essential
• Previous experience as a Bellperson/Porter an asset
• Valid  driver’s license
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Physically fit and able to lift 15+kg and carry guest luggage
• Possibility of making a study agreement of at least 6 months

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As an Assistant sales manager,  you'll be responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Director of Leisure Sales, responsibilities and essential job functions include but are not limited to the following: 

• Streams throughout both rooms and food & beverage, including the marketing plan of how the same will be achieved.
• Conduct regular thorough analysis of the market and more specifically the hotel competitor set ensuring the hotel is well positioned rate and yield management structure wise to achieve and maintain the budgeted Revenue Generated Index rating.
• Develop, implement and manage rates structures and strategies through market data review and demand analysis.
• Develop, implement and manage the process of developing sales leads and qualifying the same across all business units within the hotel, ensuring all key employees are familiar with and understand this process. 
• Establish materialization goals for key accounts and market segments for each team member and monitor and manage the same.
• Monitor and manage the departmental operating expenses in line with budget and forecast.
• Manage the co-ordination of all strategic MH&R Sales & Marketing activities in line with the Regional Sales & Marketing Office.
• In conjunction with Human Resources department conduct interviews with candidates for roles in the Sales & Marketing department and prepare job descriptions for the same. 
• Ensure all Standard Operating Procedures and Contracts for the Sales & Marketing department are written, reviewed and approved as and when necessary.
• Develop, review and manage departmental work schedules, ensuring adequate Sales & Marketing coverage and representation both in the hotel and the market, including scheduling sales calls, trips, site inspections and familiarisations.

Your experience and skills include:

• Bachelor Degree in Business, Marketing, Communications or equivalent
• Pervious Sales & Marketing previous leadership experience essentially required
• Proven ability to build and maintain good relationships with all guests and Clients.
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Excellent communication and negotiation skills.
• Strong interpersonal and problem solving abilities.