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Our global company was founded in Japan in 1937 with the aim of making the best quality camera available. Our passion for the Power of Image has made us a world leader today in both consumer and business imaging solutions. Our solutions range from digital compact and SLR cameras, through broadcast lenses and portable X-ray machines, to multi-function and pro...
Job Details
- Develop & Support Canon distributors, Channel Partners and Canon end-users to achieve and maintain the optimum performance of nominated products. This includes responsibility for analyzing, documenting, testing, communicating, liaising and ultimately solving customer problems. Report, recommend and take appropriate action regarding individual product performance, Service marketing and Service training matters.
- Expand Service facilities across East African region.
- Improve Service deliveries leading to high Customer satisfaction
- Market Canon Service across the nominated regions
- Design and deliver technical training on relevant Canon Product as designated by the Service Manager
- To plan, develop and implement any specific project or strategy to develop the service provided by CCNA
- Increase after sales service business in nominated regions
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Service Delivery Improvement
- Implement actions leading towards better quality service delivery and achieving targets of key Service KPI’s
- Expand in country Service presence in the nominated regions.
- Set processes and systems in place for spares availability.
- Take technical initiatives to prevent problems developing, and to minimize problems, which arises.
- Address Customer complaints and start Customer Satisfaction measurement
Service Marketing
- Identify, Plan and implement service marketing events to promote Canon Service in country.
- Recommend, prepare and action service seminars, individually, or in liaison with other Canon Service, Sales or Marketing staff, as required.
- Plan for ATL and BTL Marketing activities
- Plan Service road shows and service promotion events.
- Provide technical assistance and support to Training Courses, Exhibitions and Seminars carried out by other departments of CCNA as required.
Technical Support and Development
- Develop Technical Skills for Canon Partners and Channel Service team by conducting Service Trainings and workshops on nominated products
- Provide telephone or written support to Canon distributors and end-users using Canon systems.
- Identify key support issues from those escalated, and propose actions to resolve, liaising with other Canon personnel as appropriate (for instance, CCNA Technical Specialist or Canon Europe’s Technical Service Support personnel).
- Visit end-user or distributor premises to investigate and resolve problems as necessary.
- Evaluate, prioritize and respond to field suggestions and written enquiries.
- Maintain and update Service records.
General
- Maintain and update records in Shared locations etc. of Technical Department.
- Carry out other duties and participate in Company Projects as requested by Service Manager.
- Regular meetings with in-country Sales & Marketing teams
Service Team Support
- To monitor, support and maintain the team values of the technical team in the department and within CCNA
- To provide feedback and actions to develop the services provided by the CCNA Technical Team.
Management Support
- To monitor, support and maintain the team values of the Service team in the department and within CCNA
- To provide feedback and actions to develop the services provided by the CCNA to the operational region.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Interpersonal Requierements
- Excellent analytical skills and a logical mind.
- Motivation and aptitude to continue learning as new technology is introduced.
- Able to communicate, at times involving complex technical information, to individuals at all levels, internally and externally.
- To be able to support and advise colleagues in a constructive way
- To be able to deputize for Service Manager
Physical Requierements
- Frequent overseas travel and periods away from home on a short notice
Previous Experience & Education
- Degree/Diploma caliber individual with relevant and recognized formal qualifications.
- Business Management qualification is desirable.
- Technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to non-technical people at all levels.
- Previous experience of formal classroom training or high-level coaching is desirable.
- Functional knowledge and/or understanding of Photo Video equipment’s, Office MFPs, Large format printing products
- Fluency in written and spoken English and local language essential.
- Professional appearance, attitude and communication style. Proficiency with MS Office applications, i.e. Word, Excel, PowerPoint.
- Fair knowledge on Microsoft Servers and networks
You will need
- Ability to work on own initiative, self-motivated and to strict deadlines.
- Ability to prioritize workload efficiently.
- Flexibility to deal with changing requirements
- Customer Focus
- Problem Solver
- Effective communicator.
Further Information
Be based in Kenya is a must.
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company.
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Job Details
- The Candidate would be Canon’s representative at the Tier-1 level and identify Key customers, responsible on Sell out directly the professional print line up to End Customer through our Tier1 partners.
- Professional Print Penetration.
- Professional print Pipeline and sell out report.
- Demand Generation.
- Brand Visibility.
- Enhance Canon Professional print MASH in the region.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
- Professional Print Competition Mapping.
- Establish Professional Print contacts and business relationships with the right representatives at the customer (Decision Makers).
- Introduce Canon Professional Print Products utilizing the relationship established with the customers.
- Product training to Tier1 Salesmen.
- Carry out demand generation activities like Events & Seminars.
- Prepare the Marketing Activity Calendar in coordination with the Country Manager and PM.
- Appoint / Work with local marketing agency to carry out planned activities in the local market in coordination with Marketing Services team adhering to Canon brand and corporate guidelines.
- Monitor the PP pipeline with regular mechanism of Sell out reporting.
- Enhance Canon’s brand awareness in the market by improving In store visibility, and development of localized POS materials.
- Propose and Support PM in planning and organizing of local product launch events.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Interpersonal Skills
- Excellent communication skills and requisite diplomatic/negotiation skills.
- Ability to communicate and relate to subjects, issues and clients at many levels.
- Excellent Market knowledge and willingness to be “Closer to Market”.
Previous Experience, Education and Job Learning
- Relevant experience with product knowledge in professional print industry – essential.
- Minimum of 3 years’ experience in a similar international or regional sales role (with a similar company, national distributor or trading company) – essential.
- Background and knowledge of market environments – essential.
- Relevant recognized formal qualifications (university level) - desirable.
- Fluency in written and spoken English and the local language - essential.
- High level of written and spoken communications – essential.
- Professional appearance, attitude and communication style – essential.
- Familiarity with MS Office applications, i.e. Word, Excel, PowerPoint - essential.
You will need
- Drive for results
- Focus on the customer
- Apply Business Acumen
- Communicate effectively
- Negotiate & Influence
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company.
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