Job Openings at Indepth Research Services (IRES)

The Customer Success Executive will be responsible for driving sales and sector development initiatives across various touchpoints. The objective is to promote our training and professional services, enhance client relationships, and achieve revenue targets. 

Key responsibilities: 

Sales and Business Development: 

• Identify and pursue new sales opportunities within the Economy and Finance sectors.
• Build and sustain a robust sales pipeline.
• Surpass sales targets using strategies specifically designed for the Economy and Finance sectors.

 Client Relationship Management: 

• Act as the main point of contact for clients.
• Foster positive relationships with existing and potential clients.
• Address client inquiries and provide information promptly. rephrase to change words slightly

Customer Success: 

• Facilitate the smooth onboarding of new clients.
• Actively engage with clients and oversee their satisfaction.

Sales Presentations and Proposals: 

• Deliver compelling sales presentations and develop detailed proposals.

Market Research and Analysis:

• Conduct market research within the Economy and Finance sectors.
• Analyze customer feedback and market insights to adapt strategies.

Qualifications and Experience:

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Proven experience in sales and customer success within the Banking, Finance, Insurance, and Sacco sectors, preferably in corporate training or consultancy services. 
• In-depth understanding of BFSI training programs, regulatory requirements, and industry dynamics. 
• Results-oriented with a demonstrated track record of meeting and exceeding sales targets in the BFSI domain. 
• Excellent communication, negotiation, and interpersonal skills. 
• Ability to work independently and collaboratively in a fast-paced, dynamic environment. 
• Proficiency in using CRM software, Microsoft Office Suite, and other business development tools. 
• Minimum of 2 to 3 years of relevant experience, preferably in a corporate training organization serving the BFSI sector. 
• Advanced skills in MS Office, PowerPoint, and Excel. 
• High-level understanding of computer technology. 
• Proven track record of successfully meeting sales quota preferably over the phone • Analytical mind and great business sense 
• Outstanding negotiation skills with the ability to resolve issues and address complaints. 

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The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our agriculture sector training and services within the health sector.

The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organizations in the Private, Public, and Not-for-Profit sectors.

Key responsibilities:

Sales and Business Development:

• Identify and pursue new sales opportunities within the agriculture sector.
• Develop and maintain a strong sales pipeline.
• Exceed sales targets with effective strategies tailored to agriculture.

Client Relationship Management:

• Act as the main point of contact for clients.
• Foster positive relationships with existing and potential clients.
• Address client inquiries and provide information promptly.

Customer Success:

• Ensure successful onboarding of new clients.
• Proactively engage with clients and monitor satisfaction.

Sales Presentations and Proposals:

• Deliver compelling sales presentations and develop detailed proposals.

Market Research and Analysis:

• Conduct market research within the agriculture sector.
• Analyze customer feedback and market trends to adapt strategies.

Qualifications and Experience 

• Bachelor of Science in Agriculture, Agribusiness Management, Horticulture, Agriculture Economics, or a related field.
• Proven experience in sales and customer success, preferably within the agriculture sector.
• In-depth understanding of agriculture training programs and consultancy services for public, not-for-profit, and private organizations is an added advantage.
• Results-oriented with a track record of meeting and exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and other business development tools.
• At least 2 years experience in any fast-paced company
• Advanced skills in MS Office, PowerPoint, and Excel.
• High-level understanding of computer technology.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

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The Marketing Officer is responsible for developing and executing marketing strategies to promote our training and consultancy services. This role requires a dynamic individual who can manage day-to-day marketing activities while leading strategic initiatives to drive growth and brand recognition.

Responsibilities:

• Strategic planning and management: Developing and implementing marketing plans aligned with organizational goals, leading the marketing team, and analyzing market trends.
• Enhance Brand Awareness: Develop marketing campaigns, and partnerships, and use social media, PR, and events to boost brand visibility.
• Expand Market Reach: Collaborate with sales teams, conduct market research, and implement targeted marketing strategies.
• Generate Leads and Drive Acquisition: Optimize customer journey, implement lead generation campaigns, and develop high-quality content.
• Enhance Customer Engagement: Implement customer engagement programs, monitor retention metrics, and conduct client feedback surveys.
• Promote Thought Leadership: Position the organization as an industry thought leader, manage the content calendar, and participate in industry conferences.
• Leverage Data for Decision-Making: Use analytics tools to measure campaign performance and analyze market trends.
• Develop Strategic Partnerships: Identify and engage with potential partners, develop joint marketing initiatives, and leverage partnerships for new resources and distribution channels.
• Optimize Digital Marketing: Execute a comprehensive digital marketing strategy, use SEO and SEM techniques, and invest in digital tools.
• Support Business Goals: Collaborate with other departments, provide marketing insights, and contribute to the annual marketing plan and budget.
• Innovate and Adapt: Monitor industry trends and competitor activities, and adjust marketing strategies to market changes.
• Budget management: Developing and managing the marketing budget, monitoring expenditures, and identifying cost-saving opportunities.
• Event planning and management: Executing marketing events, coordinating logistics, and evaluating event success.
• Relationship management: Building and maintaining relationships with stakeholders, collaborating with the sales team, and managing the CRM system.
• Reporting and analysis: Preparing reports on marketing activities, using data to measure effectiveness, and providing recommendations for improvement.

Requirements:

• Bachelor’s degree in Marketing or a related field with a concentration in Marketing.
• Professional Certification in Marketing
• Certification in Digital Marketing
• Minimum of 5 years of experience in marketing, preferably in a corporate training or professional services environment.
• Proven track record of developing and executing successful marketing strategies.
• Proven experience in marketing management and leadership abilities.
• Strong analytical skills and experience with marketing analytics tools.
• Proficiency in digital marketing platforms and tools
• Ability to use the CRM preferably HubSpot.
• Ability to manage multiple projects and meet deadlines.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Excellent written and verbal communication skills.
• Creative thinker with a proactive approach to problem-solving

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We seek to recruit an entry-level Associate Digital Marketer who is aggressive, confident, fluent, mature, and creative to oversee marketing activities on a full-time basis.

Key responsibilities:

• Building strong long-term value for our customers and partners including nurturing relationships
• Brand development - Develop IRES into a formidable brand both locally and internationally
• Develop brand communication campaigns and media relations strategies
• Collaborate with internal teams (e.g. marketing) and maintain open communication with senior management
• Write, edit, and distribute various types of content, including material for websites, blogs, marketing material, and other types of content that take the message to the public.
• Edit and update promotional material and publications (brochures, videos, social media posts etc.)
• Looking out for relevant local and international events to represent IRES from within Not for Profits, Government, and Private sectors
• Organize IRES brand communication events (e.g. open days, press conferences) and serve as the company’s spokesperson
• Seek opportunities for partnerships, sponsorships and advertising
• Address inquiries from the media and other parties
• Track media coverage and follow industry trends
• Ensure the organization has membership in national and international trade and professional bodies.
• Preparing annual, quarterly, and monthly Brand Communication and Marketing plans and reports.
• Documentation as well as preparing and editing messaging for all products and services
• Linking with media sources and looking out for opportunities within media to showcase IRES products and services

Requirements:

• Degree in Marketing, Journalism, Communications, and Public Relations or any related course
• Google Ads Certification required
• Experience in content writing, digital branding & marketing, and social media management.
• Experience in mass emails, SEO/SEM, and blogging in any fast-paced company.
• Advanced Video Editing, Animation, and Photo Editing -required
• Knowledge of Retargeting/Remarketing, Display, and Rich Media/Video Advertising, Blogging
• Intermediate Graphic design
• Intermediate WordPress and web development skills
• Advanced skills in MS Office, PowerPoint, and Excel
• Ability to use the CRM preferably HubSpot

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The Customer Success Executive will be responsible for driving sales and sector development initiatives across various touchpoints. The objective is to promote our training and professional services, enhance client relationships, and achieve revenue targets.

Key Responsibilities:

Sales Strategy and Planning:

• Develop and implement a comprehensive sales strategy targeting the
• Environment, Natural Resources, and Tourism sectors.
• Identify potential clients and market opportunities.
• Set clear sales objectives and performance metrics aligned with organizational goals.

Client Relationship Management:

• Establish and maintain strong relationships with key stakeholders, including government agencies, NGOs, private companies, and industry associations.
• Conduct regular meetings with clients to understand their needs and provide tailored solutions.
• Ensure high levels of client satisfaction and retention through effective communication and service delivery.

Business Development:

• Identify and pursue new business opportunities, partnerships, and collaborations.
• Represent the organization at industry events, conferences, and networking opportunities.
• Collaborate with other departments to develop and present sales pitches, proposals, presentations, and marketing materials.

Sales Execution:

• Conduct market research to stay informed about industry trends, competitive landscape, and emerging opportunities.
• Develop and deliver compelling sales pitches and presentations to potential clients.
• Negotiate contracts and agreements to secure new business.

Sales Performance and Reporting:

• Meet and exceed sales targets and organizational revenue goals.
• Prepare regular sales reports, daily, weekly, and monthly updates for management review.
• Utilize CRM tools to track and manage sales activities, client interactions, and performance metrics.

Requirements:

• Bachelor’s degree in Environmental Science or a related field.
• Sales Certification.
• More than 2 years’ experience in sales, preferably within the environment, natural resources, or tourism sectors.
• Strong understanding of sustainability practices and industry trends.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Excellent communication, negotiation, relationship-building, and presentation skills.
• Ability to develop and implement effective sales strategies.
• Proficiency in CRM tools, Microsoft Office Suite, and sales performance tracking.
• Ability to build and maintain relationships with diverse stakeholders.
• Self-motivated, results-oriented, and able to work independently and as part of a team.
• Strong understanding of sustainability practices and industry trends.

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The salesperson will be responsible for driving sales and business development initiatives for professional services and training programs in the health sector. This role involves identifying and engaging with potential clients, understanding their needs, and providing tailored solutions that align with our training and consultancy offerings.

Qualifications

Education:

• Bachelor’s degree in Public Health, Health Management, or a related field.

Experience: 

• Minimum of 3 years of experience in sales or business development within the healthcare or professional services sector.
• Proven track record of meeting or exceeding sales targets, preferably in training or consultancy services.
• Experience working with healthcare institutions, NGOs, and government agencies in the health sector.
• Strong network within the health sector, including connections with hospitals, clinics, health associations, and relevant stakeholders.