Job Openings at Inkomoko

About the Opportunity

This is a new position for Inkomoko and involves leading all the research initiatives of the organization and production of rigorous research insights for public presentation and internal decisions. The ideal candidate will have a proven track record in management of multivariable research and collaborations, including with universities, etc. Specifically, the positions responsibilities include: 

Responsibilities

• Define the research strategy and roadmap in alignment with Inkomoko core learning objectives and strategic priorities
• Lead, design and execute qualitative and quantitative studies that address key business questions and determine impact at a systemic level
• Manage and coordinate external research to ensure that research is validated by external partners, and connected to larger research trends and studies
• Write/publish/present research papers at top-line industry conferences and publications to influence collective knowledge and with Inkomoko as a thought leader
• Proactive communications and engagement with cross-functional internal teams so insight is integrated into decision-making at all levels of the organization
• Analyze internal and external data and communication of insights in a clear and concise manner, influencing decisions that impact the direction of the organization
• Developing and implementing processes and systems to improve efficiency and quality of research deliverables as well as opportunities for process improvement. Lead initiatives to drive change

Minimum Qualifications

• 10+ years of relevant experience, including managing multi-country research in East Africa
• Master degree in a related field 
• A deeply curious, logical, and methodical researcher, with great communication skills and commitment to our core issues of financial inclusion
• Proven track record of creating, publishing and presenting rigorous research
• Experience with technology to enhance research/manage data in a low-tech environment
• Impeccable integrity and commitment to letting data speak, but also bringing excellent communication skills to share insights with key stakeholders 
• Proactive and ability to work independently 
• Available to travel frequently across East Africa 

Date of closing: Apr 21, 2023

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About the Opportunity

This is a new position for Inkomoko, with the opportunity to design and implement organization-wide practices for Talent and People Development.  As a member of both the People & Culture team and the Office of the CEO, this position will help the company attract, develop, motivate, upskill and retain awesome team members to become their happiest, most productive selves.
Specifically, the position's responsibilities include:

Responsibilities

• Develop and implement in-house Inkomoko Academies - training and development programs for various positions (Leadership, Management, Business Advisory, Investments, etc) - blending customized in-house content delivery and external expertise and perspectives. The multiple in-house training programs should aim to enhance skills and knowledge, motivate and retain employees, and strengthen collaboration and team dynamics in alignment with our values.

• Advise the leadership on Talent Development strategies, incorporating Learning, Development, and Succession Planning, and how inputs from aspects like Performance Management, business strategies & organizational goals, personal aspirations, and market imperatives drive these strategies. 

• Provide ongoing coaching and guidance to managers on Talent Management, and mainly engage the Director of People & Culture and CEO to grow our teams. Coach and collaborate with people managers on how to bring out the best in their teams, crafting specific performance-enhancement strategies with people managers.

• Promote an authentic and compelling employer brand that is all about talent and growth so that we can draw in the best talent from across the region to meet our needs. 

• Evaluate talent strategies and value-for-money approaches in people development. Provide relevant reports and analysis to measure effectiveness, and resources needed to budget for talent development strategies.

Minimum Qualifications

For this role, the successful candidate will have these qualities;

• Very strong organizational skills and the ability to build relationships 
• Good all-around communicator – approachable, warm, honest, transparent, and able to manage with confidence
• Shows perseverance, and personal integrity, is objective, with critical thinking 
• Demonstrated proactive approaches to problem-solving with strong decision-making capability 
• Experience handling confidential information with discretion and sensitivity, extreme trustworthiness 
• Forward-looking thinker, who actively seeks opportunities and proposes solutions 

Other requirements

• A Bachelor degree in organizational development, HR, or substitutable experience
• Experience in program development, training, or facilitation for a diversity of learners
• 7+ years of relevant work in learning & development or as a training manager
• Advanced applied knowledge of the use of technology to enhance learning programs
• Proven experience designing complex processes and implementing them for organizational change.
• Excellent communication skills with the ability to build strong relationships, influence outcomes, and gain respect as a trusted advisor 
• Demonstrable commitment to  justice, diversity, equity, and inclusion
• Willing to travel frequently

Date of closing: Apr 28, 2023

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About the Opportunity

This is a new position for Inkomoko, as we are rapidly growing our IT team as we scale into new geographies and lean on technology for improved business operations.  As a member of the IT team, the successful candidate will work closely with the users to ensure that the solution fully meets the needs of the client, and that all requirements are clearly understood, documented, and implemented through the initiation and development process.   

Responsibilities

Key responsibilities include:

Developing Business Requirements/Solutions (40% time)

• Driving continuous process improvement initiatives to meet business needs
• Define objectives and scope of business system
• Working closely with multiple stakeholders to gather, analyze and define current business processes as well as requirements
• Translating business requirements into detailed functional specifications.
• Analyze complex business problems/requirements and determine an IT solution with managers and end-users
• Explore pricing and cost-benefit analysis of various business solutions
• Ensuring requirements issues are tracked, reported and resolved in a timely manner
• Stay up to date with user requirements and new strategies across the organization
• Anticipate needs for future iteration based on business expansion 

Project Implementation Support (40% time)

• Supporting the Project Manager in delivering the project plan on time and on-budget
• Identify and resolve project issues; Engage with QA staff to ensure the solution meets the business requirements
• Coordinate the development of documentation to enable implementation and turnover of the process of system
• Effectively communicating plan, status, risks and issues to the stakeholder in a precise and timely manner
• Supporting users' participation in deployments and implementation activities, including training on use of features
• Conduct post-project evaluation
• Report on the system’s analysis rating as per business requirements.
• Other Projects and Duties as Needed (20% time)
• Engage fully with IT colleagues on development of new ideas, sharing understanding of users across the company
• Proactively propose new systems for automation, efficiency 
• Develop and test new solutions/ideas that create a competitive advantage for the company. 
• Map user experience to ensure the best customer experience and journey
• Stay up-to-date with industry trends to ensure the best solutions are available for Inkomoko.

Minimum Qualifications

• At least 3 years experience working as a business analyst
• Experience with agile development, particularly SCRUM
• Human Centered design experience strongly preferred for understanding customer journeys
• Great communication skills with a variety of people, and adept at working with multiple stakeholders to drive outcomes
• Experience with fintech preferred
• Certification in project management preferred
• Commitment to fixing the problem, not promoting one solution
• Degree in computer science science, engineering, or project management preferred
• Fluent in written and spoken English, plus at least one other East African language

Closing on: Apr 30, 2023