Job Opportunities at BURN

About the Role:

• BURN is looking for a Network Engineer who will be responsible is to design, implementing, and maintaining the organization's computer networks, encompassing both local area networks (LANs) and wide area networks (WANs). This entails configuring network devices, troubleshooting issues, and ensuring network security to safeguard against unauthorized access and cybersecurity threats.
• You will monitor network performance, plan for future growth, collaborate with other IT teams, and adhere to industry standards and company policies. Your expertise in networking protocols, hardware, software, and problem-solving, along with effective communication skills, are crucial for successfully optimizing network performance and supporting the company's connectivity needs.

Duties and Responsibilities:

• Network Design and Implementation: Design, plan, and implement computer networks, including LANs, WANs, VPNs, SDWANs, and wireless networks. Evaluate network requirements, recommend solutions, and collaborate with stakeholders to ensure effective network design and deployment.
• Network Configuration and Maintenance: Configure and manage network devices, including routers, switches, firewalls, and load balancers. Install and upgrade network hardware and software, apply patches and security updates, and maintain network documentation.
• Network Monitoring and Performance Optimization: Monitor network performance and proactively identify and resolve network bottlenecks, connectivity issues, and performance degradation. Implement network monitoring tools and analyze network traffic to ensure optimal performance and reliability.
• Network Security: Implement and maintain network security measures to protect against unauthorized access, data breaches, and other security threats. Configure firewalls, intrusion detection/prevention systems, VPNs, and other security technologies. Conduct regular security audits and vulnerability assessments.
• Network Troubleshooting and Issue Resolution: Identify and resolve network-related issues, including connectivity problems, routing errors, and network equipment failures. Utilize network diagnostic tools and techniques to troubleshoot and resolve network problems in a timely manner.
• Network Capacity Planning: Assess network capacity and plan for future growth and scalability. Conduct capacity planning exercises, analyze network traffic patterns, and make recommendations for network expansion and upgrades to meet evolving business needs.
• Network Documentation and Reporting: Create and maintain accurate network documentation, including network diagrams, configurations, and standard operating procedures. Generate reports on network performance, availability, and security incidents as required.
• Collaboration and Project Management: Collaborate with cross-functional teams, including system administrators, application developers, and security specialists, to support project initiatives. Provide network expertise and guidance in the planning and execution of projects.
• Network Standards and Best Practices: Stay up to date with industry trends, emerging technologies, and network standards. Implement best practices for network design, configuration, and security to ensure a robust and reliable network infrastructure.

 Skills and Experience:

• Bachelor's degree in computer science, information technology, or a related field.
• Industry certifications, such as CISSP, CCNP, CCNA, NSE 1-4.
• 4+ years of experience in network engineering, with a strong focus on designing and implementing network infrastructure.
• Working experience with the Fortinet ecosystem.
• Strong knowledge of networking concepts, protocols, and technologies (TCP/IP, VLANs, routing, switching, VPN, WLAN, SDWANs).
• Experience with network hardware and software, including routers, switches, firewalls, load balancers, and network management tools.
• Familiarity with network security principles and technologies, including firewalls, intrusion detection/prevention systems, VPNs, and access control.
• Proficiency in network troubleshooting and diagnostic tools (Wireshark, Ping, Traceroute) and network monitoring solutions (SolarWinds, PRTG, Nagios).
• Understanding of network capacity planning and performance optimization techniques.
• Knowledge of network virtualization technologies (SDN, VLAN, VXLAN) is a plus.
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex network issues.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

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The Employee shall have the following duties and responsibilities: 

IT Infrastructure Management: 

• Manage and maintain the organization's IT infrastructure, including servers, networks, hardware, and software systems. 
• Ensure the availability, reliability, and security of IT infrastructure components, monitoring performance and addressing any issues proactively. 
• Plan and execute infrastructure upgrades, migrations, and system integrations as required. 
• Maintain an inventory of hardware and software assets, ensuring proper licensing and compliance. 

Team Leadership and Management: 

• Lead a team of IT professionals, providing guidance, mentorship, and support. 
• Assign tasks and projects to team members, monitor progress, and ensure timely completion. 
• Foster a collaborative and inclusive team environment, encouraging knowledge sharing and professional development. 
• Conduct performance evaluations, identify training needs, and provide ongoing coaching to team members. 

IT Support and Troubleshooting: 

• Provide technical support to internal users, addressing hardware, software, and network-related issues. 
• Troubleshoot and resolve IT problems in a timely manner, escalating complex issues as needed. 
• Develop and maintain IT support processes and procedures, ensuring efficient incident management and resolution. 
• Collaborate with external vendors and service providers to resolve technical issues and implement solutions. 

Security and Data Protection: 

• Implement and maintain robust security measures to protect the organization's IT infrastructure and data. 
• Monitor and assess the organization's security posture, identifying vulnerabilities and implementing remediation plans. 
• Develop and enforce IT security policies, ensuring compliance with relevant regulations and best practices. 
• Conduct regular backups and implement disaster recovery plans to minimize data loss and downtime. 

Project Management and Strategic Planning: 

• Lead and participate in IT projects, from inception to completion, ensuring alignment with organizational objectives. 
• Collaborate with stakeholders to identify IT needs, define project requirements, and develop project plans. 
• Manage project budgets, timelines, and resources, tracking progress and reporting on key metrics. 
• Stay informed about emerging technologies and industry trends, providing recommendations for IT improvements and innovations. 

IT Support and Troubleshooting: 

• Respond to user inquiries, provide technical support, and resolve hardware and software issues promptly and effectively. 
• Install, configure, and upgrade computer hardware, operating systems, and software applications. 
• Conduct system testing, diagnose, and resolve network connectivity problems, and perform root cause analysis of technical issues. 
• Maintain accurate documentation of support requests, solutions, and user guides for future reference. 

IT Infrastructure Management: 

• Monitor the organization's network infrastructure, servers, and systems to ensure optimal performance and availability. 
• Plan and execute infrastructure upgrades, patch management, and system migrations while minimizing disruptions to operations. 
• Administer user accounts, permissions, and access rights to maintain data security and privacy. 
• Manage hardware and software inventory, including license compliance and maintenance agreements. 

Project Management: 

• Lead and participate in IT projects, including system implementations, upgrades, and migrations. 
• Define project requirements, develop project plans, allocate resources, and monitor progress to ensure timely completion. 
• Collaborate with stakeholders to identify project objectives, deliverables, and success criteria. 
• Conduct post-implementation reviews and document lessons learned for continuous improvement. 

Data Security and Backup: 

• Implement and enforce IT security policies and procedures to protect the organization's data and systems. 
• Conduct regular security assessments, identify vulnerabilities, and implement appropriate measures to mitigate risks. 
• Perform data backups, disaster recovery planning, and periodic testing to ensure business continuity. 
• Stay up to date with emerging threats and technologies, recommending security enhancements as necessary. 

Vendor Management: 

• Collaborate with external vendors and service providers to troubleshoot issues, resolve technical problems, and ensure service-level agreements are met. 
• Evaluate vendor proposals, negotiate contracts, and manage vendor relationships. 
• Monitor vendor performance and conduct periodic assessments to ensure quality service delivery. 

Qualifications and Skills: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field.  
• Proven experience as an IT Officer or a similar role, with a minimum of 3years of relevant experience. 
• Strong technical knowledge of IT infrastructure, including servers, networks, operating systems, and software applications. 
• Proficiency in IT support and troubleshooting, with the ability to diagnose and resolve technical issues effectively. 
• Experience in leading and managing a team of IT professionals, fostering a collaborative work environment. 
• Solid understanding of IT security principles and best practices, with hands-on experience in implementing security measures. 
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users. 
• Strong analytical and problem-solving skills, with the ability to think strategically and propose innovative solutions. 
• Certifications such as ITIL are highly desirable. 
• Ability to prioritize tasks, handle multiple responsibilities simultaneously, and work effectively under pressure. 
• Familiarity with project management methodologies and tools to successfully deliver IT projects on time and within budget. 
• Understanding of IT security best practices, data protection, and disaster recovery planning. 
• a protection, and disaster recovery planning.