Job Opportunities at Safaricom Kenya - 8 Positions

Department Description

We are pleased to announce the following Contractual position in Corporate ResponsibilityDepartment within the Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Foundations Programs Analyst, the position holder will manage the MPESA & Safaricom Foundations websites and digital content, communications and data analysis and ISO integration activities (ISO 26000)

Detailed Description

• M-PESA Foundation website revamp and launch
• Continuous uploading of content for Safaricom & Mpesa Foundation Websites.
• Ongoing employee engagements
• Collating all the required information for the Foundations digital assets
• Support the Foundation in Public Relation and Communication activities for both print and digital assets
• Support the ongoing Foundations automation process by identifying the required information and availing it to the automation team
• Support the documentation and implementation of the implementation for the 2018-2021 Foundation strategy.
• Assisting the Monitoring and evaluation team to update the project database
• Supporting the team in write ups for prospect projects that the foundation has interest in and would wish to engage in
• ISO integration activities (ISO 26000)

Job Requirements

• A degree in Communication and Social Sciences
• Good understanding of development Communication in print and digital media
• Proven experience of relevant IT systems including MS Office, excel
• Experience of producing coherent reports to include statistics and graphical analysis of information.
• Ability to carry out some data analysis would be highly advantageous.
• Conceptual thinker, ability to wade through data and arrive at conclusions
• Strong communication skills - written and verbal – with graphs and trends for ease of understanding
• Multitasking and prioritization skills required to function in a fast-paced environment
• Professional presentation required.
• Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times
• Ability to work under tight timelines and deliver accurate results

Additional Details

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

• An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
• Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
• Clearance certificate from a reputable Credit Reference Bureau (CRB)
• University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
• Copy of your National ID/Passport

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Department Description

We are pleased to announce the following vacancy in the Project Management Office - PMO Department within the CEO Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Program Manager, the position holder will coordinate and manage the delivery of Complex Information, Communications and Technology solutions for Safaricom projects. This role will be responsible for kick off, execution, control and closure of projects.

Detailed Description

• To develop a formal and comprehensive project plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate project execution, controlling, and closing processes;
• To utilize tools and metrics to track and improve project performance - EPM, MS Project, Share point, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan;
• To enforce quality gates during the implementation of projects. This will involve stakeholder engagement, communication management and the use of the Enterprise Project Management (EPM) tool through the project life cycle until closure;
• To implement the project plan by ensuring the execution of project activities and tasks to produce project deliverables;
• To manage and escalate risks and issues appropriately through the project life cycle;
• To implement changes to triple constraints in line with the defined change management process;
• To ensure timely CAPEX Utilization & Receipting for all assigned projects.
• To prepare and disseminate project reports and updates, governance meeting presentations in a timely manner;
• To contribute to the project management knowledge base by sharing lessons learned, best practices, research, appropriately in order to improve the quality of project management services, build the capabilities of colleagues, and advance the profession;
• To facilitate cooperation within our teams and with stakeholders in order to realize shared goals by encouraging collaborative problem solving, open communication, and teamwork;
• To supervise, motivate and evaluate project resources performance on projects.

Job Requirements

• Degree in ICT/Business Related field
• Certificate in project planning/project management expertise or PRINCE 2 or PMP
• 2-3 years’ experience as an IT analyst in a busy IT environment
• Experience as a project team member in a large project preferably an IT project
• A good understanding of managing projects in a changing business environment
• Experience in providing administrative and project support

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Department Description

We are pleased to announce the following vacancy in the Project Management Office - PMO Department within the CEO Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Benefits Realization Manager, the position holder will be compiling and providing Benefits Realization Management (BRM) reports and its influence on project success, project governance, and execution of the strategy both at the business unit and at the enterprise level. They will provide sound financial input, analysis and reporting of the current and estimated project benefits and spends in relation to the overall business unit level Profit & Loss and cash flow estimates.

Detailed Description

• To ensure proper application of Benefits Realization Management (BRM) strategy and framework (practices and procedures) throughout the organization to support project success;
• To ensure that each project has its expected benefit outcomes clearly defined and quantified;
• To ensure that the outcomes from each project create a measurable value to the organization and support the achievement of clearly defined business unit level strategic objectives;
• To ensure that the expected costs, outputs, outcomes and benefits are described in the business case and approved at the beginning of the project;
• To support the project Capital Expenditure (CAPEX) Governance Council decision making process by ensuring availability of the signed-off business cases;
• To provide expertise in the Capital Budgeting techniques (Net Present Value and Internal Rate of Return etc.);
• To support creation of the business case and detailed financial models;
• To provide guidance and support to the business unit finance partners on the matters related to Capital Budgeting, Scenario building and complex financial analysis;
• To provide BRM feedback tor business planning and improvement;
• To ensure that the project costs and spends and the expected outputs and outcomes are frequently reviewed and realigned to the current expectations;
• Supports Benefits Realization Manager to hold socialization sessions with the business unit leadership to review the periodic project outcomes and benefits To conduct socialization sessions with the business unit leadership to review the periodic project outcomes and benefits;
• To brief the organizations’ top management regularly on the status of benefits achievement for the projects.

Job Requirements

• Bachelor’s degree in a Business related field with majors in Finance and a Chartered Financial Analyst (CFA) Level 2 certification/CPA/ACCA Finalist.
• Minimum 3 years of experience in the field of Financial analysis & or Business Management and / or Capital Budgeting preferably in the Telecom domain
• Strong Financial aptitude
• Building Relationships
• Business Knowledge / Organizational Acumen
• Self-starter, Initiative and Drive
• Critical competencies for success
• Excellent communication (Oral and written) and stakeholder management skills;
• Ability to lead end to end BRM (Benefits Realization Management) initiatives;

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Department Description

We are pleased to announce the following Internship Opportunity in Talent Management and Capability within the Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Officer Resource Center Operations, the position holder will provide support in the management of the resource center including acquisition, accessioning, processing, classifying, cataloguing and shelving of resource center materials. To provide resource center patrons with relevant information and services regarding current and future resources

Detailed Description

• Manages the Resource Centre daily operations – acquisition, accessioning, classification, cataloguing
• Display Management- Layout and organization of the collection on the shelves according to classification number
• Circulation- Ensure safe and timely delivery and return of resources to the staff in outer offices and /or in field while monitoring costs
• Library Resources and User Database maintenance
• Resource Centre Reporting

Job Requirements

• A currently Ongoing Undergraduate Student in Library Information Science from a recognized University
• Experience in Library System management will be an added advantage
• Good communication skills (written & spoken English)
• Excellent organization skills
• Team player

PLEASE NOTE THAT THIS INTERNSHIP POSITION WILL BE BASED IN THIKA TOWN

NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY

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Department Description

We are pleased to announce the following vacancy in the Enterprise Risk Management Department within the Risk Management Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Director Risk Management, the role holder will be responsible for driving the identification, assessment, and mitigation of enterprise-wide risks including but not limited to operational, strategic, business continuity and information security risks thereby promote proactive enterprise risk management across the business.

Detailed Description

• Develop and review the risk management framework regularly to drive maturity in enterprise risk management practices across the business in assessing and mitigating strategic, operational, business continuity and information risk;
• Conduct timely and relevant risk assessments and ensure appropriate actions are developed for creating risk management awareness across the business;
• Develop and create awareness on the appropriate strategies and policies to support a robust Information Security Management System (ISMS) to treat or minimizes information security risk for Safaricom and appropriate Business Continuity and Crisis Management practice;
• Implement and continually update the Business Continuity framework for Safaricom ensuring appropriate documentation, testing and improvement of Business Continuity Plans, Disaster
• Recovery Plans and Crisis Management and Communication plans are carried out across all critical systems and processes to minimize business disruption due to natural disaster, sabotage, network outages/ downtime, acts of terror, etc.;
• Support team members in creating and sustaining a cultural environment for the function shaped by the Safaricom way of leadership;
• Lead and manage the Enterprise Risk team, ensuring the team have clear priorities and direction and remain motivated by providing inspirational leadership and coaching and
• Increase the employee engagement index for the Enterprise Risk team in line with agreed targets.

Job Requirements

• Upper second class degree in Business or Technology from a recognized University;
• Professional certification in accounting, risk management or information systems;
• IT knowledge – an in depth understanding of the working of various systems e.g. ERP’s, billing systems etc.
• 8 years working experience in a risk management role in a reputable audit firm, or 10 years proven experience in risk analysis function preferably in a telecommunications environment;
• In depth knowledge of MS Office applications and
• Detailed knowledge of business operations is essential.

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Department Description

We are pleased to announce the following Internship vacancy in the Sustainability and Social Policy section, Corporate Responsibility Department within the Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Brief Description

Reporting to the Principal Officer – Environmental Management the position holder will assist in tracking of Safaricom’s Environmental Compliance requirements with NEMA and Support sustainability initiatives and reporting in the company.

Detailed Description

• Assist in review of EIA and EA reports compiled by external consultants for quality control before submission to NEMA
• Assist in EIA/EA correspondence (issue letters/approvals/ licenses/improvement orders/notices) from NEMA
• Environmental Management Systems data collection and collation
• Assist in collection and collation of carbon footprint data for the inventory and maintain the GHG inventory
• Assist in the implementation of various environmental initiatives on water, water, and energy and carbon footprint among others
• Assist in the ISO 14001 certification process
• Support the administrative and operational processes of social policy and sustainability docket

Job Requirements

• A graduate or undergraduate degree in Natural Resource Sciences, Environmental studies or equivalent
• Working Knowledge on NEMA regulations and provisions of the EMCA 1999;
• Computer Literate Strong communication skills - written and verbal – with graphs and trends for ease of understanding
• Excellent interpersonal and relationship building skills
• Uphold integrity, professionalism and confidentiality at all times
• Ability to work under tight timelines and deliver accurate results

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Organization Name

Masoko

Department Description

We are pleased to announce the following vacancy in the E-Commerce Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Technology Head Ecommerce – Enterprise Business Unit, the position holder will be responsible for architecting, designing, developing, deploying and supporting tools and solutions for E-commerce and our customers.

It will be your responsibility to help our team build scalable, highly available, reliable, secure deployments using an agile methodology.

Detailed Description

• Architect, design, develop, maintain and support cloud software tools and software platforms for cloud applications deployment, observability and integration with third party tools and services.
• Evaluate and improve existing cloud tools and solutions.
• Provide team leadership as well as mentorship to other members of the organization.
• Set direction and vision for tools and platforms.
• Evaluate and develop plans and tasks using agile approach
• Continuously improve the effectiveness of the development team through advancing the development pipeline, tools and software development practices.

Job Requirements

• Degree in Engineering or a related discipline
• Minimum of 7 years of relevant experience.
• Proficient in various programming languages and frameworks, such as C, C++, Java, Ruby, Python and Django, Ruby on Rails, etc.
• Android or iOS experience
• Deep understanding of API design and core software design techniques
• Technical understanding of both front-end and backend development
• Big Data platform experience (Hadoop, Spark, etc.) preferred

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Organization Name

Masoko

Department Description

We are pleased to announce the following vacancy in the E-Commerce Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Technology Head Ecommerce – Enterprise Business Unit, the position holder will be an advocate and representative of the people targeted as user, consumers or customers of our products. He/she will help everyone to focus on the Human. They will help to create an understanding and empathy around user needs, stated and unstated, for the entire product team including designers, product managers, and engineers. They will do this by conducting primary research, exploring the behaviors and motivations of the users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. The research will contribute to building useful, usable, and delightful new products and features for people as well as continually innovating on existing products. The findings will be shared to inspire change at all stages of product development through written, in-person and visual presentations.

Detailed Description

• Bring a strong understanding of both quantitative and qualitative methodologies, as well as best practices and core principles of great UX, ensuring that any user journey is an outstanding experience. Other things you will be doing
• Lead a user-centered UX process for the team with focus on forming solutions that meet both business objectives and user needs for today, but be a visionary for the future
• Research, understand and identify user needs, problem areas and opportunities and create a possible ideal future for them
• Generate ideas and use ideation tools and techniques for creating strong solutions and possibilities
• Decide on the best possible solution, creating user journeys, flows and wireframes
• Apply visual design craft and polish for handover to engineering
• Prototype to the required level of fidelity in Proto.io, Invision, Principle, Pixate, Framer, Pop, Keynote and other tools.
• Organise and conduct user research and identify what works and what needs work
• Prepare, conduct and present findings of usability testing
• Give and receive feedback in regular design reviews as part of Innovation team
• Contribute to the creation and sharing of UX documentation, brand/design standards,
• Facilitate workshops involving key stakeholders, collaboratively producing the best solutions
• Communicate and present your work and ideas in a clear and compelling way to Laymen, Peers and Executives

Job Requirements

• 5 years’ experience
• Preferred Bachelor or Masters in Human Factors, Human-Computer Interaction, Psychology, Cognitive Science, Computer Science, Information systems or equivalent.
• Extensive knowledge of usability and user experience research tools and qualitative techniques (e.g. heuristic reviews, benchmarking, card sorts, tree tests, lo-fidelity prototype testing, interviews, field research, usability testing, UI reviews).
• A strong understanding of relevant technology and digital trends and research experience in multiple digital channels.
• Strong analytical mindset and skills, specifically demonstrate excellent problem-solving skills.
• Attention to detail
• Ability to meet strict deadlines and work under pressure.