Job Opportunities at Talent Search Africa - 3 Positions

1. Analyze current procedures and activities to identify and present opportunities for improvement of the workshop. 
2. Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment. 
3. Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.
4. Maintain good relationships with customers.
5. Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
6. Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
7. Conduct annual Performance Appraisal for Workshop Personnel.
8. Provide advice and technical assistance to team members.
9. Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.
10. Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness.
11. Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
12. Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
13. Plan and adjust the workloads of department personnel to match their skills and abilities.
14. Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.
15. Coordinate with sales department and arrange for delivery of equipment to customers.
16. Maintain communication with GM headquarters to obtain security information, report unusual concerns and share new ideas that may contribute to improved Workshop operations.

• Experience in the automotive industry
• 5 years experience managing an automotive workshop, particularly attached to a dealership
• P&L experience
• Automotive systems (vehicle layout, function and location of parts)
• Knowledge of mechanical issues, warranties, service and general repairs
• Organizational ability
• Detail oriented
• Technically competent with ability to train others
• Customer service ability
• Energy and drive. 
• High integrity and professionalism. 
• Good communication ability both verbally and in writing. 
• Strong interpersonal skills 
• Computer skills: Microsoft Office Package
• Leading & Supervising
• Team Orientation
• Customer & Quality Focus

• Degree/Diploma – Mechanical/Automobile Engineering

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies

Requirements

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;
• Good computer skills (MS Office)
• Proficiency in English
• Well-organised and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills
• A team player with high level of dedication
• BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset