Job Opportunities at UNICEF

Key responsibilities and tasks include the following:

Support digital ecosystem, social media, and digital technology platforms:

• Assist the Digital Communication Manager in providing technical support to UNICEF Country Offices (COs) for digital engagement interventions, including strategy development, planning, monitoring, and evaluation.
• Contribute to the implementation of UNICEF Polio Annual Work Plans in coordination with GPEI partners, ensuring digital and social media components of the Country polio SBC programs meet global excellence standards.
• Participate in technical working groups and translate policies and guidelines into operational frameworks for countries to support the development and implementation of global strategic direction, guidelines, and work plans for digital engagement.

Support polio digital community engagement strategy:

• Assist in the development and implementation of a cohesive digital community engagement strategy for global, regional, and country levels, aiming to provide online communities with up-to-date information about polio eradication efforts, encourage participation, create discourse, and promote community confidence in the polio program.
• Collaborate with partners and stakeholders to ensure the integration and harmonization of polio social media activities with global communication and advocacy activities, as well as intra-UN system development activities and initiatives.
• Support the planning and implementation of social listening mechanisms to monitor and mitigate risks associated with misinformation, fake news, and an information vacuum about vaccination. Engage with various groups and influencers in the digital ecosystem to pre-emptively address and debunk myths about vaccines.

Contribute to misinformation management capacity building and technical deployment:

• Support the design of evidence-based capacity-building strategies to manage polio and vaccine-related misinformation, both online and offline, in collaboration with internal and external partners.
• Assist in producing and testing training aids and materials for misinformation management events and learning activities, ensuring high levels of technical capacity to maintain community trust in vaccines and vaccination worldwide.
• Support the maintenance of active relationships with online media outlets, influencers, researchers, implementing organizations, and strategic partners to actively contain rumors, misinformation, and disinformation around the polio vaccine or vaccines in general.

Coordinate and advance thinking around Digital Community Engagement:

• Support the development of UNICEF Polio Team's global Digital Community Engagement approach, spearheading social listening, uInfluencer community engagagment, online ads management, risk anticipation, content design, and programmatic support to polio outbreak and endemic countries.
• Participate in organizational and inter-agency discussions and planning on digital and social media for polio SBC advocacy and resource mobilization initiatives, including outbreaks, in collaboration with the Division of Communication.
• Contribute to evidence generation and research initiatives for improved digital community engagement activities, influencing national and local policies and investments in SBC for generating sustainable results through online communication activities.
• Institutionalize and share best practices and knowledge learned with global and local partners and stakeholders to build capacity of practitioners, local networks, and government partners to actively mobilize online communities to further the goals of the polio program and generate demand for vaccination.

Education: A master's degree in marketing, digital marketing, advertising, public relations, social and behavioral science or another relevant field.

Work Experience / Skills:

• A minimum of five (5) years of relevant professional experience in one or more of the following: social media management, digital marketing, or digital communication.
• Knowledge and experience in mobilizing social media, technological platforms, applications, and digital influencers to achieve strategic results.
• Strong written communication skills and the ability to convey complex information in a clear and concise manner.
• Proven track record in developing and executing successful digital communication campaigns, with an emphasis on audience engagement and content creation for various platforms.
• Ability to work effectively in cross-functional teams and to collaborate with internal and external partners in a diverse and multicultural environment.

Work Experience / Skills:

• Experience with social media listening, sentiment analysis, and misinformation management is desirable, as well as familiarity with social media management tools and analytics.
• Understanding of behavioral determinants of vaccination and familiarity with UNICEF SBC principles and tactics in public health, immunization, Polio, or COVID-19 is an asset.

Deadline: 11 Sep 2024

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Management and Advisory Support: In this role, you will provide essential support to the Global Lead by helping to establish annual work plans, set priorities, and measure performance. You will coordinate progress monitoring, address critical issues, and ensure that the EiE team’s work is effectively prioritized and resourced. Additionally, you'll oversee budget tracking and step in for the Lead as needed, contributing to the overall management of the education team.

Programme Development and Management: You will contribute to the development and implementation of UNICEF’s Strategic Plan and Education Strategy, particularly focusing on Education in Emergencies (EiE). Your responsibilities include supporting resource mobilization efforts, providing technical guidance in L3/L2 emergencies, and preparing various reports and policy documents. You will also engage in advocacy, partnership building, and innovation, working with key stakeholders and agencies to enhance emergency education programs and ensure the integration of best practices and capacity building. 

The following minimum requirements:

An advanced university degree in one of the following fields is required: education, economics, psychology, sociology or another relevant technical field.

Work Experience:

• A minimum of eight years of professional experience in Education in Emergencies programme planning, management, and/or research in education is required.
• Relevant experience in a UN system agency or organization is considered as an asset.

Desirables/Assets:

• Experience working in a developing country is required, including experience working in emergency contexts.

Language Requirements:

• Fluency in English is required. Working knowledge of another UN language (Arabic, Chinese, French, Russian and Spanish) is considered an asset.

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Management Arrangements and Quality Assurance

• The evaluator/s will be recruited by and report to the ESARO Evaluation Section under the overall oversight of the ESARO Regional Director. For the day-to-day management of the CPE, the Evaluation Section will appoint an Evaluation Manager who will be accountable to the Regional Evaluation Adviser. UNICEF's Evaluation Office will provide quality assurance.
• Eswatini Country Office will appoint an Evaluation Focal Point who will act as the primary liaison with the Evaluation Manager and will facilitate the data collection and evaluation process at the country level.
• The Evaluation Manager will work with the Eswatini Country Office to constitute an Evaluation Reference Group (ERG) comprising critical stakeholders of the CPE, including Government counterparts; several senior Eswatini Country Office and ESARO staff members; select development, civil society organizations, and private sector partners.
• The ERG's responsibilities are described in the ERG terms of reference. The ERG has an advisory capacity whose primary role is to review evaluation milestones (terms of reference, inception report, draft evaluation report) and to provide comments. The ERG Secretariat will maintain a written record, as part of an audit trail, of all ERG comments, which the evaluator is expected to respond to in writing (agree – actions taken; disagree – justification).

Desired competencies, technical background, and experience

• The Country Program Evaluation (CPE) is envisioned to be completed by one experienced individual. However, if the consultant proposes a team, the number of team members shall be determined by the consultant based on the requirements for the successful completion of the assignment. Each team member's involvement level must be specified in the proposal. UNICEF will not be involved in the contractual and financial agreements between the team leader and team members.

Minimum Requirements

The consultant must meet the following minimum requirements:

• Education: Advanced university degree in disciplines relevant to evaluation (e.g., social policy, economics, demography, anthropology, public health).
• Experience: At least ten years of experience conducting strategic program evaluations or evaluative reviews, with a proven track record of evaluating large multisectoral and multi-stakeholder country programs supported by UN or UNICEF. Experience in conducting country program/portfolio evaluations is preferred.
• Expertise: Demonstrated expertise in evaluating institutional support systems, including operations and human resource functions.
• Knowledge: Familiarity with programming theories and strategies employed in each program outcome component.
• Regional Experience: Work record in a Middle-Income Country in Africa.
• Language Skills: Excellent command of English, with proven ability to prepare high-quality reports.
• Analytical Skills: Strong quantitative and qualitative analytical skills.
• Capacity: Demonstrated ability to carry out the CPE and complete deliverables.