Job Vacancies at Brites Management

Duties and Responsibilities

• Ensure compliance with health, safety, and security regulations and standards in all areas of the hotel.
• Implement and maintain emergency procedures and protocols to ensure the safety and security of guests and employees.
• Conduct regular inspections to identify potential risks and take appropriate measures to mitigate them.
• Stay updated on industry trends, best practices, and new technologies related to hotel operations.
• Ensure exceptional guest service by maintaining a strong presence in the hotel and actively engaging with guests.
• Handle guest feedback, complaints, and special requests in a timely and professional manner.
• Implement strategies to enhance guest satisfaction and loyalty, such as personalized services, special promotions, or loyalty programs.
• Monitor guest reviews and ratings, analyze trends, and take appropriate actions to improve overall guest experience.
• Develop and manage the hotel's annual budget, including revenue forecasting, expense control, and profit optimization.
• Monitor financial performance through regular analysis of key performance indicators (KPIs) and take corrective actions as required.
• Ensure effective cost control measures are in place without compromising service quality or guest satisfaction.
• Collaborate with the sales and marketing team to maximize revenue generation through effective pricing and promotional strategies.
• Develop and implement operational policies and procedures to optimize efficiency and guest satisfaction.
• Coordinate and supervise the activities of various hotel departments, including front desk, housekeeping, food and beverage, maintenance, and security.
• Monitor daily operations to ensure adherence to established standards and resolve any operational issues or guest complaints promptly.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and safety standards are met.

Staff Supervision and Development:

• Recruit, train, and supervise hotel staff members, including department heads, supervisors, and frontline employees.
• Provide guidance, coaching, and performance feedback to employees to enhance their skills and ensure a high level of customer service.
• Foster a positive work environment that encourages teamwork, employee morale, and professional growth.
• Conduct regular staff meetings to communicate organizational goals, operational changes, and address any concerns.

Key Requirements Skills, experience and qualification

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Must have over 6 years of proven experience in hotel operations management, preferably in a supervisory or managerial role.
• Strong leadership and interpersonal skills with the ability to motivate and develop a diverse team.
• Excellent communication skills, both verbal and written, with the ability to interact with guests, employees, and stakeholders at all levels.
• Solid understanding of financial management principles and experience in budgeting and financial analysis.
• In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, maintenance, and security.
• Familiarity with property management systems (PMS) and other hotel software applications.
• Exceptional organizational and multitasking abilities to handle multiple priorities and meet deadlines.
• Flexibility to work irregular hours, including weekends and holidays, based on business demands.

go to method of application »

Duties and Responsibilities

• Oversee the dining area, and supervise food and beverage service staff per operating policies that he or she may help establish.
• Creates a positive team atmosphere among team members Maintains records of staff periodic manner and operating costs.
• Provides feedback and coaching to the team regularly.
• Understand building capability through Cross-training
• Treats all team members fairly, and with respect.
• Sets high standards for appropriate team behavior on shift
• Works with food and beverage staff to ensure proper food presentation of policies and obtain feedback from staff members.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at the end of the day.
• Ensures new products are executed properly for the following rollout.
• Is capable of handling angry customers with a friendly/calm attitude.
• Ensures product quality and excellent service.
• Shows enthusiasm about guests within the restaurant.
• Is flexible in dealing with changes/problems (e.g., being short-staffed).
• Has 3 effrectively forecasted restaurant needs.
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively to ensure the most critical tasks are completed on time.
• Delegates and follow-up effectively.
• Taking Ownership of issues or tasks and also giving detailed updates to the F&B manager and General Manager.
• Seeks, listens, and responds to guest feedback.
• Coaches team on how to exceed Guest expectations.
• Does not blame others; takes accountability for problems.
• Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.

Key Requirements Skills, experience and qualification

• Proficiency in using computer software to monitor inventory, track staff schedules, and pay, and perform other record-keeping tasks.
• Ladies preferred for diversity
• 3 plus years’ experience in a busy restaurant
• Proficiency in Point of sale (POS) software, Restaurant guest satisfaction tracking software, etc.
• Assist in planning regular and special event Menus.
• Degree, or Diploma in Hotel Management or equivalent
• Has effectively managed Team Members
• Previous experience in a similar job role.
• Coached and improved the performance of at least one poorly performing Team member/Manager.

go to method of application »

Duties and Responsibilities

• Identifying prospects and following up on clients to generate business; identifying business opportunities and analyzing sales options; meet sales goals set by the management and foster meaningful relationships with both existing and prospective clients
• Striving to increase strategic account revenues by developing and implementing strategies to obtain additional key assignments.
• Attending conferences, meetings and industry events
• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets
• Oversee the sales process to attract new clients.
• Negotiate the terms of an agreement and close sales
• Promote the company to existing and new corporate accounts and individual clients.
• Make sales calls with the objective of acquiring new and additional corporate accounts/clients and cash business, including Holidays and Leisure
• Deliver a passionate and high quality of personalized customer service, ensuring our customers feel valued and engaged
• Maximize sales and be proactive with follow up enquiries to increase profitability and enquiry conversion.
• Maintain excellent relations with clients/customers and provide support and assistance ensuring that all travel requirements are handled efficiently.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Keep the company management informed about customer feedback and any complaints competitors and market trends/practices.
• Maintain sales call records and good relations with all the company’s locations.
• Reviewing clients’ feedback and implementing necessary changes.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization..

Key Requirements Skills, experience and qualification

• Bachelor’s Degree in Sales & Marketing, Business Administration, or similar.
• At least 5+ years of experience in business development and/or sales & marketing.
• Knowledge of productivity tools and software
• Strong Problem-Solving Skills; Attention to Detail
• Tenacity and drive to seek new business and meet or exceed targets
• T skills, including the use of spreadsheets
• Project management and organizational skills
• Ability to motivate yourself and set your own goals
• Flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment
• Excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
• Interpersonal skills for building and developing relationships with clients
• Written and verbal communication skills
• Team working skills and a collaborative approach to work