Job Vacancies at SBM Bank

JOB SUMMARY

To plan, organize, manage staff and overall operations to ensure stable operations of the bank’s Database Systems through best practices and the appropriate collaboration with technical, business and third party organizations. Resourcefulness is a necessary skill in this role. Your goal will be to ensure appropriate database management and coordination of changes to computer databases, testing and implementing databases using database management systems.

KEY RESPONSIBILITIES 

• To ensure high availability (24/7) of the entire Database Infrastructure of the Bank through best practices and the appropriate collaboration with technical, business and third party organizations.
• Install and configure Banks databases.
• Responsible for managing, troubleshooting and proactively updating database software assets to prevent downtime or zero-day exploits from occurring. ● Design, organize, modify, and support an organization’s database systems.
• Quickly resolve any database system failures and troubleshoots issues and outages.
• Upgrade database systems with new releases and models.
• Manage user accounts, credentials, permissions, access rights and storage allocations
• Secure databases system integrity from any breaches or viruses and play an essential role in riskmitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.
• Develop and execute a backup and recovery plan.
• Maintaining the asset inventory for the database systems.
• Responsible for the compliance of all the database related licenses. Ensure timely renewal of the same.
• To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant database hardware and software. Ensure timely processing of the invoices.
• Review vendor contracts and assist in negotiating with vendors for the purpose of providing the bank cost effective and reliable services.
• Monitor the system daily and respond immediately to security or usability concerns.
• Confirm success of DB Backup every day and note exceptions if any.
• Check on space availability in the database, if none free up some space for day to day activities.
• Ensure database availability and optimal performance. Perform tuning whenever required.
• Establish and calculate optimum values for database parameters, using manuals and calculators.
• Specify users and user access levels for each segment of the database.
• Review workflow charts developed by system architects/analysts to understand DB tasks the system will perform, such as DML procedures.
• Work as part of a project team to coordinate database development and determine project scope and limitations.
• Develop reports as required by the business that includes CBK reports and ad hoc reports as required by the business.
• Continuously Review procedures for database management.
• Monitor database performance throughout the day, in case of any abnormality attend to it as soon as possible.
• Test scripts/programs on databases in collaboration with system analysts before deployment, recommend and/or correct errors and make necessary modifications.
• Approve, schedule, plan, and supervise the installation and testing of new databases.
• Train users and answer questions in relation to DB technologies, operations and administration.
• Develop internal standards, procedures, manuals to guide the use and acquisition of DB software/Hardware and to protect vulnerable information.
• Put in place security measures to protect Bank’s Data by applying approved DB security standards.
• Report Database risk events and service exceptions.
• Research on emerging Database technologies and innovations to improve the Bank’s DB offerings in line with the change management process.
• Participate in BCP strategies formulations and continuous reviews.
• Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully.
• Ensure that all policies and guidelines are implemented according to audit recommendations/requirements.
• Prepares written materials (e.g. procedures, system level documentation, SOPs, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Provide leadership to other unit staff in ensuring services are delivered accurately and timely while adhering to laid out procedures and policies.
• Ensure compliance with bank and regulatory requirements during implementation of various related services for the bank.
• Be a core member for all IT project implementation groups, coordinating execution of BANK related activities.
• Perform change management risk reviews and post implementation reviews for all change requests.
• Proactively monitoring all the database servers and services to ensure compliance of all users and services, and in case of any discrepancy report immediately to the Head of IT Applications.
• Prepare and ensure that Risk Control Self-Assessment is conducted periodically for unit.
• Conduct accurate and timely performance management for his/her team.
• Any Other duties assigned from time to time by the line Managers, Head IT Applications or Director-IT

Key Relationships

Direct Reports to this Position

• N/A

Customers of this Position

• All Departments in the Bank

Education, Knowledge, skills and Experience required for this Role

• University degree in Computer Science / IT related field, however, a Master’s degree in IT would be an added advantage
• Expert DBA skills including extensive experience in implementing DB architecture using Oracle RAC, SQL. Oracle database Certifications 
• Certifications required for this role:
  • Oracle Database management Certifications.
  • Microsoft Certified Solutions Engineer (MCSE)
  • Microsoft Certified Systems Administrator (MCSA) and/or AIX Administrator
  • Oracle Linux System Administrator (Oracle)
  • Red Hat Certified System Administrator (RHCSA)
  • Red Hat Certified Engineer (RHCE)
  • VMware Certified Professional 6 & above - Data Center Virtualization
• A minimum of 6 years of proven experience as a System Administrator or similar role
• Experience with databases (MSSQL and Oracle), networks (LAN, WAN) and patch management 
• Knowledge of system security and data backup/recovery
• Experience with various operating systems and platforms
• Experience with various storage (SAN) platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills 
• Professional certification (e.g.) is an added advantage
• Knowledge of CIS standard is must.
• Fluency in spoken and written English 
• Good integrity, positive attitude, helpful, high commitment, competence and motivation 
• Proven experience as a System Administrator or similar role
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• VMWare / Kubernetes / Dockers administration – Should be aware of implementation, management as well as monitoring the data growth rate and utilization. 
• Writing skills: Ability to efficiently produce concise, organized reports.
• Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. 
• Communication and interpersonal skills
• Strong troubleshooting skills and change management skills. 
• Issue management and problem resolution skills

Competencies required for this Role

•  In-depth knowledge of and experience with Microsoft Windows Server, Unix/Linux and AIX Operating Systems
• Awareness and understanding of business requirements of IT.
• Willingness to keep up to date with developments in new technology.
• Commitment to continuing professional development (CPD).

Interpersonal:

• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Able to manage and influence others to achieve results
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social set ups and teams
• Upholds high standard of Professionalism, integrity and respect for others

Management and leadership ability: 

• Able to identify, motivate and develop talent within the Bank.
• Capacity to influence decisions at various levels
• Communicates effectively
• Drives high performance in teams.

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JOB SUMMARY:

Ensure timely processing of Trade Finance transactions in line with current policies and procedures and current International Chamber of Commerce guidelines, supervising some of the functions of trade services teams in line with the laid down processes and procedures and custody of documents within established standards and control.

• Guarantees
• Letters of credit- import and export
• Collections-import and export

KEY RESPONSIBILITIES:

Financial - 15%

• Enhance the bank’s revenue targets by ensuring 100% revenue collection for all trade products.
• Ensuring complete and accurate processing of all trade finance transactions and collection of commission thereof.
• Ensure staff utilizes their leave days as per HR policy.
• Adherence to stationery utilization limits as per finance approved limits.
• Eliminate financial losses emanating from processing fraudulent transactions.

Customer Perspective - 20%

• Provide a high quality of service to all clients within agreed SLAs
• Customer complaints be resolved within TAT.
• Ensure high quality of communication to internal and external clients, both verbal and written.
• Take ownership when dealing with queries or requests, offer suggestions and conclude constructively by investigating and resolving whilst protecting the banks reputation.
• No exceptions and incidents with respect to adherence to the service charter regarding customer satisfaction.

Operational Excellence - 30%

• Vetting, processing and verifying both manually and electronically the following trade products as per delegated matrix through the bank approved applications.
• Documentary collections-Both import and export
• Documentary credits/letters of credit-Both import and export
• Guarantees-Both import and export
• Examination of export and import documents as per current guidelines of the International Chamber of commerce and Trade delegated matrix
• Ensure all title documents are handled as per bank procedures and held under dual control
• Review of all closed trade transaction to confirm all is in place before archival
• Performing sanctions screening and AML checks as per sanctions policy
• Ensure all requests are properly authorized and signatures verified and meet the international trade rules before processing.
• Ensure daily reconciliation of liability accounts is done
• Managing the reporting needs as required to all stakeholders including Finance, Reconciliations, Credit
• Covering of deals with dealers where required.
• Daily actioning of incoming swifts, Nak’d swifts, payment queries and NOSTRO reports.
• Updating and follow up on any adverse incidences raised on systems or transactions until resolution.
• Timely management of UAT testing as required.
• Ensure all leave is captured on the relevant system.
• Maintenance of trade registers
• Review on efficacy of processes, controls and systems. Document actions and monitor to resolution with all stakeholders.

Risk and Control - 15%

• Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policy and Policy Standards.
• Understand and manage risks and risk incidents relevant to the role.
• Ensure adherence to the Group IT security policy and controls in accessing the system.
• Ensuring the unit achieve the set Risk & Audit rating targets for the year.
• Ensure timely closure of Audit, Risk and Compliance findings.
• Carry out RCSAs in a timely manner.
• Ensure adherence to the delegated matrix
• Comply with Operational risk in respect to protecting our people, customers, assets and the organization
• Timely update and verification of daily activities to ensure correct MI is reporting on the department’s productivity levels
• Escalation of risk issues in a timely manner.
• Ensure handover processes are adhered to before proceeding on leave.

Innovation, Change, Learning and Individual development - 20%

• Provide support to the Team Leader ensuring effective teamwork across the Trade Services.
• Provide ways and means of challenging status quo. Share knowledge, experience, best practice and provision of constructive feedback as required and when necessary.
• Support and adopt the implementation of change initiatives.
• Provide suggestions to the line manager on improvements and solutions based on knowledge of trade value chain.
• Train and develop back-ups within the department to ensure continuity of business.
• Responsible for keeping up to date with new product development and procedural changes relating to processing of trade products.
• Continuously look for opportunities to further develop own skills and expand knowledge base.
• Set personal management objectives in line with the bank strategy and personal aspirations.
• Pursue self- development to increase personal effectiveness, acknowledge strength and areas for development.
• Obtain constant feedback on personal development from your line manager and other team leaders.

KEY RELATIONSHIPS:

Direct Reports to this Position

• None 

Customers of this Position

• Trade Business Team
• Credit Department
• Treasury Department
• Treasury Operations
• Other Departments e.g. (Finance, Legal, Risk and compliance, etc.)
• Other Operations Departments
• All branches
• Trade clients

KEY COMPETENCIES:

Education and experience required

• Business graduate from an accredited University
• 4 years’ experience in trade finance operations

Knowledge and Skills

• Proficient in internal computer Operating Systems and Applications
• Numeric and Analytical skills
• Team working skills e.g. communication skills etc.
• Interpersonal skills: Enthusiastic and diligent
• Trade products knowledge
• Knowledge of the international Trade Rules governing Trade Finance
• Professional qualifications e.g. Trade (CDCS), (CSDG),(CITF) or banking an added advantage

Competencies 

• Delivering results and meeting customer expectations
• Accuracy and attention to detail
• Achieving personal work goals and objectives
• Following instructions and procedures
• Adhering to principles and values
• Applying expertise and technology
• Analyzing

Accountability

• Custody of trade documents –Responsible for ensuring safekeeping of trade documents within the branch.

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Job Summary:

The purpose of the role is to develop and manage SBM Bank Kenya Insurance Agency (Bancassurance), a subsidiary of the Group which currently provides insurance and insurance related investment products to the Group, its employees, customers, and suppliers. The job involves growing business in terms of customer base and income across various business lines and ensuring effective account relationship management resulting in optimization of customer satisfaction, retention and wallet share through selling multiple financial solutions from the subsidiary's range of products and services.

Key Responsibilities:

Financial - 50%

• Set up SBM Insurance Agency from inception to have proper operational structures.
• Develop and execute business strategies that ensure the subsidiary from sales, operational and customer experience perspectives.
• Drive and steer the financial  performance of the subsidiary i.e.  income statement/P&L and Balance sheet.
• Oversee all operations, service, administrative, finance and business development functions of the subsidiary.
• Enhance the breadth and depth of the product lines to achieve and sustain competitive positioning in the respective target markets and implement global standards within the region that the Group is operating in.
• Build strong networks and foster positive, productive and mutually business partnerships and relationships both internally and externally.
• Cross-selling objectives - Cross-selling other bank products such as CASA, Assets.

Internal Business Processes - 10%

• Manage regulatory relationships 
• Ensure adherence of the Insurance Agency in all operations as stipulated in the Insurance Act and CBK Incidental Business guidelines.
• Compliance with all audit requirements of the bank and insurance agency - Insurance Regulatory Authority (IRA) Guidelines, Prudential Guidelines, RCSA, Business Continuity Plan (BCP) and other reporting requirements.

Customer Management - 20%

• Provide strategic direction to the quality of management of customers' sales and service experience.
• Provide strategic direction to the management of sales channels, service delivery systems and relationship with business partners for insurance products and services within the SBM Bancassurance.

People - 20%

• Develop and implement a structure that supports the organization's strategy.
• Ensure the recruitment and retention of a high performing team and talent management.
• Provide a good working environment for the entire team.
• Ensure that there is proper succession plans for key roles and career development  for direct reports.
• Ensure that you achieve  the required hours of learning/training for both self and direct report through E-learning, internal & External training activities.
• Ensure compliance with the leave policy on block
• Leave and minimum carry over for both self and direct reports.
• Maintain own high performance and that of the team.
• Own up-to-date and actioned competency  assessment and development plans for self and team.

Key Relationships:

Direct Reports 

• Sales and Product Officer 
• Officer, Collections
• Officer, claims

Indirect Reports

• Relationship Managers
• Assistant Relationship Managers 
• Business Development Officers
• Operations staff
• Direct Sales Representatives 

Key Stakeholders 

• CEO
• Bank & Agency Directors , Directors, Heads, & Managers within all the business units
• Partner Insurance Companies 
• Heads of Bancassurance & CEO's
• Insurance Regulatory Authority
• Bancassurance Association of Kenya
• Motor Dealers and other partners of the bank.
• Customers
• Re-insurers 
• Third party service providers e.g. Assessors, investigators, loss adjusters

Decision Making Authority or Mandate

• Strategic - Controls the subsidiary's budget, P&L and budget.

Job Specifications:

Academic

• Undergraduate degree in a business-related field.

Professional

• Certificate of Proficiency in Insurance and/or other insurance qualification
• Diploma in insurance management and/ or other insurance qualifications

Membership

• Member of a professional insurance body i.e. Associate of the Chartered Insurance Institute, Chartered Institute of Marketing among others.

Desired Work Experience

• Minimum of ten (10) years' experience in sales and/or customer service operations for  life or general insurance with at least five (5) years' experience in a senior management or supervisory role in the financial sector - Banking and/or insurance.

Job Competencies:

• Industry Knowledge
• Credit Analysis
• sales Capability
• Product Knowledge
• Financial Acumen

Behavioral Competencies:

• Leadership
• Networking skills
• Negotiation skills
• Decisive & Initiator 
• Quality orientation

Technical Competencies: 

• Customer Engagement (Internal & External).

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Job Summary:

The overall responsibility of this role is to plan, direct and coordinate operations for digital support to support bank wide engagements with clients through digital channels. To maximize the strategic use of digital channels to enhance customer experience.

Key Responsibilities:

Financial - 10%

• Perform functions assigned to this role in alignment to the department’s budgetary estimates
• Ensure activities under digital services are run in compliance to bank procedures to seal loopholes for fraud
• Ensure no income leakage are experienced from set ups done.
• Collection of digital financial services commission and related charges.
• Placing orders of merchant’s Sim card with mobile network operator based on demand.

Customer & Markets - 30%

• Manage client follow up to ensure client queries are solved within TAT specified.
• Monitor client queries to identify pain points for clients and look into ways of enhancing client experience.
• Identify industry best practices and come up with ways to improve internal process and procedures to beat competition.
• Monitor and co-ordinate training of corporate clients on internet banking
• Provide clients with information on online banking services and other services on digital platforms.
• Provide feedback to business development team on customer related issues.

Operations - 30%

• To monitor execution of client instructions within the required TAT.
• To identify and mitigate all aspects of risk.
• Ensure client instructions are set up with compliance to laid down procedures.
• To monitor execution of RSOs set up within the required TAT.
• Handle FX deals negotiated under treasury department.
• Ensure client set ups on mobile banking, internet banking, simple payments system and Mpesa short codes.
• Track client queries and ensure closure of issues within the required TAT.
• Monitor and identify ways of improving operations for proper support of bank engagements with clients on digital platforms.
• Manage the production of reports relevant to digital services function.
• Reconciliation of Digital Financial services products on a daily basis as allocated i.e. M2b, Mpesa deposits, bulk payments, MTO’s Mpesa withdrawals and Bill payments.
• Reconcile all MTS accounts on a daily basis.
• Ensure enough float both at central office and at branches for efficient day to day operations.
• Provide a seamless link between branches and service providers for query resolution.
• Ensuring continuous improvement in customer service and implementing effective operational excellence.
• Provide operational support for optimum growth and maintenance of Digital Financial services products and clientele.

Sustainability & Leadership - 30%

• Identify areas of training needed within the department and look to close on these training needs
• Schedule leave days in the department’s leave planner and ensure adherence of the same.
• Attend all trainings as scheduled in the department and any other external trainings relevant for my growth.

Key Relationships: 

Direct Reports to this Position

• None

Customers of this Position:

• Customer Services Officers
• Relationship Managers
• Corporate and Joint account Holders
• Retail account holders
• Talents and OD department
• Retail Service Officers (RSO)
• Agency Banking Department

Knowledge; Skills and Experience required for this Role:

Job Knowledge

• A good understanding client account management is important and SBM Bank policies and procedures on areas affecting account management.
• One needs to have a good understanding of SBM Bank internal procedures and processes regarding internet banking set ups.
• A proper understanding of risks involved in digital and mobile banking.
• Good mastery of MS office suites.
• Basic understanding of accounting concepts.
• Basic understanding of contacts and agency contacts.
• Excellent Communication and expressive skills.

Job Experience

• Proven experience of at least one year in a similar position.

Education

• Graduate with a bachelor's degree from an accredited University preferably in Business and IT related course.

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Job Summary: 

To provide professional ICT support and administration that would ensure stable operations of the bank’s IT Systems through best practices and the appropriate collaboration with technical, business and third-party organizations.

Key Responsibilities:

• To ensure all bank systems availability to all users and ensure maximum usage and output of software to facilitate all and any of the Banks Operations
• Put security measures in place to protect bank systems
• Ensure effective enterprise data backup management
• Install and configure Software and Hardware.
• Responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.
• Install, configure and upgrade Banking application and System environments whenever required
• Work with the information security office to ensure system compliance
• Constantly check on the global threats to the computer Systems and put preventive measures against any threat
• Participate in the design, setup, implementation and testing business continuity and disaster recovery installations within the bank.
• Adhere to the bank’s IT security policies, standards and procedures
• Test backup and fallback procedures for all Business Systems
• Keep an inventory of accurate and up to date Server Assets and Systems
• Install, support and administer servers, printers and the PC Networks.
• Attend to all ICT Helpdesk requests
• Report and log all Risk events and service exceptions
• Regular review of GAB users and server user profiles for all systems
• Ensure all changes are done in an approved manner
• Explore new technologies and trend related to computer systems
• Manage Service Level Agreements for both internal and external customers and suppliers
• Manage and maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues
• Provide training to the users whenever applicable
• Quickly resolve any system failures and troubleshoots issues and outages.
• Upgrade systems with new releases and models.
• Data center maintenance, i.e., AC, UPS, Power, Access, Fire suppression, alarms, Cleaning etc.
• Set up accounts, databases, servers and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software. Ensure timely processing of the invoices.
• Review vendor contracts and assist in negotiating with vendors for the purpose of providing the bank cost effective and reliable services.
• Investigates, plans, implements, tests, and debugging, patching and upgrading base operating systems software & firmware.
• Monitor & report performance of replication services between DC and DR sites.
• DR maintenance. Manage the configuration and operation of DC and DR servers.
• Analysis and assessment of business needs and requirements versus system support
• Support system upgrades and apply fixes/patches related to infra unit.
• Assist in delivering system solutions and implement projects to meet business, operation and compliance objectives.
• Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully.
• Prepares written materials (e.g. procedures, system level documentation, SOPs, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Perform change management risk reviews and post implementation reviews for all change requests.

Key Relationships:

Direct Reports to this Position

• None 

Customers of this Position

• All Departments in the Bank

Education, Knowledge, skills and Experience required for this Role

• University degree in Computer Science / IT related field, however, a Master’s degree in IT would be an added advantage
• Preferred Certifications required for this role:
  • Microsoft Certified Solutions Engineer (MCSE)
  • Microsoft Certified Systems Administrator (MCSA)
  • Red Hat Certified System Administrator (RHCSA)
  • Red Hat Certified Engineer (RHCE)
  • VMware Certified Professional 6 & above - Data Center Virtualization
• A minimum of 5 years of proven experience as a System Administrator or similar role
• Experience with databases (MSSQL and Oracle), networks (LAN, WAN) and patch management
• Knowledge of system security and data backup/recovery
• Experience with various operating systems and platforms
• Experience with various storage (SAN) platforms
• Resourcefulness and problem-solving aptitude
• Proven experience as a System Administrator or similar role
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms VMWare / Kubernetes / Dockers administration – Should be aware of implementation, management as well as monitoring the data growth rate and utilization.
• Strong troubleshooting skills and change management skills.
• Issue management and problem resolution skills.

Competencies required for this Role

Key Competencies:

• In-depth knowledge of and experience with Microsoft Windows Server, Unix/Linux
• Awareness and understanding of business requirements of IT.
• Willingness to keep up to date with developments in new technology.
• Commitment to continuing professional development (CPD). 

Interpersonal: 

• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Able to manage and influence others to achieve results
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social setups and teams
• Upholds high standard of Professionalism, integrity and respect for others

 Management and Leadership Ability:

• Capacity to influence decisions at various levels
• Communicates effectively
• Ability to prioritize and manage several open cases concurrently
• Ability to be self-drive