Jobs at Absa Bank Limited

Job Summary

• To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise. Selecting this role has a compensation & benefit impact in Global Alliance Mozambique. Contact Reward for details.

Job Description
Assistant Relationship Manager

• The primary objective is to support in the maximisation of sustainable Economic Profit derived from a portfolio of Corporate Customers on both individual and aggregate team basis via Customer Service, effective Business Development and Risk Management including controls and governance.

Key Accountabilities
Customer: Placing the customer at the centre of our business and in every activity, we undertake - 50%

• Develop and maintain own contacts with individuals within Customers’ organisation.
• Act as principal point of contact in the Relationship Managers’ absence.
• Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.
• Assist in development of and revision of Customer Relationship Plans.
• Monitor Customer Relationship Plans with the Relationship Manager.
• Monitor level of Customer service and satisfaction based on Corporate Banking Service standards.
• Develop and maintain links with local business community and support Relationship Manager in same activity.
• Participate in business development presentations where appropriate.
• Conduct research to identify potential new customers and maintain a database.
• Arrange and undertake product presentations where appropriate.
• Develop and maintain contacts with specialists in other sectors and areas of the Bank and Group.
• Monitor leads and update lead tracking systems.
• Support set up of products from other areas of the Absa Group.
• Attend Corporate Banking team meetings and contribute fully including suggestions on ways to improve customer service.
• Update and maintain proper customer information for efficient customer service.
• Take up end to end relationship role for a few clients through an assigned portfolio that will be determined from time to time.

Quality: Controls & Governance: 45%

• Keep product knowledge up to date for products from other areas of the Absa Group.
• Conduct full customer due diligence on customers during on boarding and on a regular basis as per the requirements of the business and compliance teams.
• Act as a liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
• Collate customer produced financial information and co-ordinate input on the relevant credit systems by the corporate credit team.
• Use analysed financial and non-financial information to identify key issues prior to discussion with the Relationship Manager for new and existing business in conjunction with the corporate credit team.
• Assist with creation of Credit Applications.
• Support the review of facility letters and co-ordinate execution of documentation and drawdown of facilities.
• Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
• Review of refer list and other risk reports.
• Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.
• Help to minimise Operational Risk in delivery of Corporate Banking Products and Services by adhering to the procedures and guidelines within Corporate Banking.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Self-Development and others 5%

• Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure training and development are accommodated.
• Being receptive to feedback and constantly striving to develop new skills and knowledge.
• Work to enhance the capacity of the organization by getting the best out of people.

Qualification

• Bachelor’s degree

Preferred Experience

• Understanding of Banking Products
• Sales & Service Work Experience

Knowledge & Skills

• Advanced knowledge of Banking
• Being creative and flexible in overcoming Customers’ problems and complaints
• Owning problems and taking responsibility for solving them.
• Being proactive in selling the Bank’s products.
• Delivering against expectations and on time.
• Focusing on tasks that genuinely add value to the Bank and customers.
• Working with a strong sense of quality and efficiency.
• Taking the initiative and making suggestions to improve performance.
• Application Deadline – 10th May 2024***

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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• The primary objective is to maximize sustainable Economic Profit derived from a portfolio of Large Local Corporates OR Public Sector Customers via effective Business Development & Risk Management at an individual and team level.

Key Accountabilities.
Customer Sales and service: - 45%

• Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.
• Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.
• Formulate business development strategies and objectives to meet changing market needs.
• Monitor the level of complaints and quality of handling of those complaints.
• Support efforts to research competitive threats/opportunities within the banks marketing/geographical area.
• Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel) and new product changes.
• Keep customers advised on the expected ‘delivery date’ for product/credit applications.
• Commitment to understanding customer requirements: striving to ensure requirements are met and taking the responsibility for solving problems.
• Rising to and achieving stretching targets; focus on adding value to the Bank and customers; communicating opportunities for others to achieve results.

Credit and Operational Risk Management: 45%

• Primary responsibility for the control and management of credit risk within own portfolio of Corporate customers.
• To maximise economic profit on own customer portfolio and team bases.
• Manage own performance against key financials (risk - adjusted contribution) sales, service and operational targets.
• To ensure service delivery and support functions provided customer-oriented service within the stipulated service level agreements.
• Develop and implement customer relationship plans for all customers.
• Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.
• Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.

Developing yourself and others: 10%
Required
Required Performance Imperatives.

• Being receptive to feedback and constantly striving to develop new skills and knowledge.
• Work to enhance the capability of the organisation by getting the best out of people.
• Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure cleaning and development are accommodated.
• Support the implementation of the AML program amongst the CIB Team and the wider Bank.

Financials:

• Responsible for directly meeting the business annual revenues, volumes, customer acquisitions, and cross-sell opportunities for the portfolio.
• Responsible for the marketing initiatives, assessment and maintenance of transactions/relationships falling within portfolio.
• Acquisition of new business – new to bank

Customer:

• To develop and build relationships with key customers (both internal and external) at various levels within the customer organization.
• Manage organizational complexities to create a “win-win” situation for the Customer and Absa. Continue to focus on creating operational dependency with their front/bank-end processes with Absa’s front/back-end processes.
• To seek and solicit customer views on the customer satisfaction survey and to maintain these at satisfactory levels.

Target Market:

• To continuously develop and enhance the business focus and target market of the key areas of the business in this sector.
• To maintain a momentum of calling on existing and prospect customers for the bank.
• To develop an understanding of areas of business that requires credit focus and maintaining the understanding of industry dynamics of these sectors with a view of keeping cost of credit low
• Controls and Compliance: To ensure that the overall success of the Credits, in terms of ongoing line reviews and audit. In addition, to ensure that the client portfolio is in line with the expectation of the bank’s AML and KYC policies.

Communications: To ensure effective communications sent to customers on a regular basis to position Absa as a constant force in the provision of banking services to clients
Preferred Qualification

• University degree
• (Above 5) years (Technical/Managerial) experience

Preferred Experience

• Experience in understanding the business dynamics especially pertaining to the awareness of Public Sector customer requirements. (Above 5 years)
• Experience in managing Public Sector clients of varied products needs and complexities including Corporate & Project Finance in addition to TB and Markets product set.
• Understand how the various areas of the Bank are positioned to meet the challenges of Public Sector customers.

Knowledge & Skills

• Advanced knowledge of Banking
• Basic knowledge on Bank’s lending criteria in the Business and Personal sectors
• A fair understanding of current issues including macro and micro economic environment.
• Application Deadline – 10th May 2024***

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)