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Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...
Job Purpose:
This position holder will be in charge of all operational issues and support for continuous service improvement, which is aligned with the Service Desk implementation, and to extend it to all of AKU. He/She will also be responsible to develop change management plans, align the team with the requirements, guide the team through the transition and essentially be the escalation point during the transition from local to global. Coordinate between the end-users, technical team, and functional leads across AKU. He/she will also be expected to maintain a professional, approachable, helpful, and friendly attitude at all times.
Responsibilities:
Qualifications and skills required:
Job Purpose:
This role is part of the team responsible for the day-to-day running of the ICT helpdesk responsible for ensuring that customer/client satisfaction is achieved.
The position holder must be polite, courteous, have excellent telephone handling skills, exhibit excellent customer service skills, and have effective communication skills. He/she will act as an ambassador for ICT by developing and maintaining excellent working relationships with users across the organization. The Analyst will be expected to maintain a professional, approachable, helpful, and friendly attitude at all times.
Responsibilities:
Qualifications and skills required:
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