Jobs at Bridge Talent Management

Job Overview:

• Resolve customer issues, escalate technical problems to the appropriate teams, and manage customer-related documentation.

Key Responsibilities:

• Assists customer Issue Resolution
• Address and resolve customer inquiries and issues via phone, email, or in person.
• Provide clear and accurate information to customers regarding products and services.
• Receive Customer Calls
• Answer incoming customer calls promptly and courteously.
• Listen to customer needs and concerns, providing appropriate solutions and assistance.
• Issue Escalation
• Identify and escalate unresolved customer issues to the Technical Support and Technical Teams.
• Follow up on escalated issues to ensure timely resolution and customer satisfaction.
• Documentation Management
• Maintain accurate and organized records of customer interactions, issues, and resolutions.
• Properly file and manage all customer-related documents and correspondence.
• Reception Management
• Greet and assist visitors and customers in a professional and friendly manner.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate departments as necessary.
• Customer Database Management
• Update and maintain the customer database, ensuring all information is current and accurate.
• Track customer interactions and service history to provide a personalized customer experience.
• Administrative Support
• Assist with scheduling customer appointments and meetings.
• Prepare reports and summaries of customer interactions and issue resolutions.

Requirements

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and documentation skills.
• Develop and maintain a deep understanding of our products, services
• 2 years of experience in a similar role.

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Job Overview:

• Monitor and troubleshoot issues related to our meter systems, and assist and guide users in finding solutions. This also requires you to respond to inquiries, perform system maintenance, document issues and solutions, and train users on best practices.

Key Responsibilities:

Troubleshoot Issues:

Customer Support:

Documentation and Reporting:

Training and Development:

Monitor Meter Systems:

• Regularly monitor the performance and functionality of metering systems.
• Identify and report anomalies or irregularities in meter readings and performance.
• Diagnose and resolve technical issues related to meter hardware and software.
• Provide step-by-step support to field technicians and customers experiencing meter-related problems.
• Respond to customer inquiries and provide technical support via phone, email, or onsite visits.
• Ensure timely resolution of issues to maintain customer satisfaction.
• Maintain accurate records of all support requests, troubleshooting steps, and resolutions.
• Generate reports on meter performance and common issues to inform maintenance and improvement strategies.

Collaborate with Teams:

• Work closely with other technical support staff, field technicians, and customer service to address complex issues.
• Assist in the development and implementation of preventive maintenance schedules.
• Provide training to field technicians and customers on proper meter usage and troubleshooting procedures.
• Stay updated with the latest developments in metering technology and support practices.

Requirements

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Proficiency in using meter monitoring software and diagnostic tools.
• Ability to work independently and as part of a team.
• 2 years of experience in a similar role.