Jobs at Canonical

Job Summary

This role deals with critical issues in the open source stack that require software engineering for upstream fixes. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.

As a Linux Engineer you will:

• Resolve complex customer problems related to Ubuntu, Kernel, or Ceph
• Maintain a close working relationship with Canonical's field, support and product engineering teams
• Participate in upstream communities
• Develop fixes, backport patches, and work with upstream for inclusion
• Demonstrate good judgement in technical methods and techniques
• Prioritise work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Travel internationally up to 10% of work time for team meetings, events and conferences

The successful Linux Engineer will have:

• Professional experience as a software engineer is required
• Bachelor's or equivalent in Computer Science, STEM or similar degree
• Strong experience with Linux, Ceph, OpenStack, Kubernetes or other cloud technologies
• Strong development-level experience with Python, Go, C or C++ on Linux
• Ability to troubleshoot with gdb and other tools
• Familiarity with git source code repositories and branches

What you'll do

• Collaborate proactively with a distributed team
• Debug issues and produce high quality code to fix them
• Review code produced by other engineers
• Discuss ideas and collaborate on finding good solutions
• Work from home with global travel 2 to 4 weeks per year for internal and external events

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Key Responsibilities

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives

Required Skills And Experience

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
• Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages English being primary
• Excellent communication skills (verbal and written)

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What your day will look like

• Lead and scale Canonical's regional HR team (1-4 direct reports, depending on region)
• Deliver precise and compliant HR operations in a timely manner and with the highest degree of accuracy
• Interact closely with Talent Acquisition and Workplace Engineering teams and create tight-knit processes across all HR regions
• Be accountable for HR processes such as talent development, succession planning, performance assessments, onboarding, culture and engagement initiatives that drive a high performing team
• Work with senior managers across the business on performance management, organizational design, employee engagement, rewards- and workforce planning
• Coach and advise people managers on the full spectrum of employee relations issues across multiple countries
• Partner with people managers to support the delivery of appropriate training and development programs
• Establish a trusted partnership with the business in your region
• Drive diversity, equity, and inclusion initiatives
• Design new policies and deliver on business-critical HR related projects globally
• Present at Canonical events to articulate Canonical's HR practices

What we are looking for in you

• Degree qualified
• HR experience leading initiatives across regions within a technology business (Americas or EMEA)
• People management experience
• Experience in business partnering with senior stakeholders
• A good balance between leading and executing, in this role you will need to be hands-on involved in the daily HR routines, too
• Experience in working in a remote first organization
• Able to leverage data to make informed decisions
• Knowledge and practical implementation of HR practices and employment law across EMEA or Americas
• Fluent in business English (written and spoken)
• Self motivated, organized, accurate, confident, authentic, results-orientated, open-minded, enthusiastic and energetic
• Willingness to travel up to 4 times a year for internal events

Additional Skills That You Might Also Bring

• Experience with immigration policies and mobility processes
• Professional HR qualification (CIPD/SHRM or other)
• Facilitation skills