Jobs at Corporate Staffing

Key Responsibilities.

Call Centre Team Management.

• Build guidelines, policies, necessary training, and scripts for the teams
• Act as a high-level communications liaison between Call Centre Team / Field officers and HQ on relevant matters.
• Ensure seamless operation and processes of the Call Centre.
• Work closely with Finance and Risk to learn the business considerations behind the approval process.
• Assigning and creating Call Centre weekly/monthly goals and targets.
• High-level monitoring of funnel movement and maintaining momentum.
• Ensuring constant and relevant CRM updates are done effectively.
• Ensuring scripts & protocols between customer and Call Centre team is understood and followed through effectively. 
• Updating of protocols and scripts to be done regularly with the Africa Coordinator.
• Regular training sessions are to be arranged (in liaison with the Africa Coordinator) to ensure TD agents are well-versed with any product or process updates.
• Solve Call Centre issues and escalate to relevant HQ departments if required.
• Have weekly funnel review sessions with Country Manager to review weekly numbers achieved, identify gaps and implement solutions.
• Act as direct manager for the Call Centre team and be responsible for their welfare.

Sales responsibilities 

• Acquisition of new clients.
• Lead conversion from numerous marketing channels.
• Creating a short- and long-term sales plan to achieve the given objectives.
• Consistently meet revenue goals following team/organizational goals.
• Actively looking for possibilities to upsell and cross-sell to existing customers.
• Ensure maintaining customer relationships while onboarding.
• Recognize customer needs and provide insights for improving the product portfolio based on interactions with, and feedback from customers.
• Immediately identify and raise bottlenecks in our processes and provide solutions to counter them swiftly and effectively.
• Create structured efficient reporting mechanisms on Call Centre activity.
• Overseeing pre- to post-sales support activities while guaranteeing the greatest level of client Satisfaction.
• Managing all interaction channels with our customers: Social media, chat, emails, and so on.

Key Knowledge and Experience.

• Bachelor’s degree in business administration, Marketing, or a related field.
• Must have 5+ years minimum experience in a Call Center Management role. 
• Have experience in Sales in a growing, fast-paced, dynamic, serving agribusinesses, and selling financial products.  
• Must have a solid understanding of financial products and loans.
• Have strong sales and interpersonal skills.
• Proven experience in achieving and exceeding goals.
• Have strong customer service and relationship management abilities.
• Have the ability to assist with the implementation and deployment of services and solutions.
• Have analytical and problem-solving capabilities.
• Exceptional negotiation skills.
• Shine in stressful and busy environments.
• Goal oriented.
• Possess presentation and communication skills.
• Time management.
• IT savvy, efficient with Microsoft Office (Powerpoint, Word & Excel).
• Ability to work independently.

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Key Responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labor and products
• Book in customer vehicles for servicing, with the objective of maximizing labor utilization and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
• To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service
• To organize the loading of the workshop in an efficient manner to ensure efficient utilization of workshop capacity
• To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop
• Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles
• Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner

Qualifications and Requirements

• Degree or Higher Diploma in Automotive Engineering.
• Minimum of 3 years’ experience in a similar role or as an Automotive Workshop technician.
• An outstanding attitude and passion for customer service.
• Passion for automotive products and technology.
• Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email.
• Ability to work autonomously.
• An enthusiastic, dynamic and team orientated personality.
• Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
• Ability to work under pressure.

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Key Responsibilities

• Handling administration incl. filing and general organisation of paperwork relating to the operations or people management related matters.
• Manage staff leave schedules and other absences from work.
• Review guest itineraries and liaise with the reservation team for any queries.
• Support with organisation and planning of day-to-day duties of the wider hospitality team.
• Work closely with HR to coordinate training, recruitment or performance development activities.
• Do research on necessary supplies and working with purchasing department to arrange procurement.
• Support with reviewing and adjusting Health & Safety manuals, Emergency protocols and Standard Operating procedures.
• Deal with guest requests as necessary, including liaising with guests directly.
• Arrange team-building activities.
• Assist with report-writing activities.
• Email communication with other heads of departments.
• Oversee special projects as requested by the Hospitality Manager.

Requirements and Skills

• Degree / Higher Diploma in Hotel Management from Kenya Utalii College or its equivalent or
• University degree in business related discipline or a diploma in Business Administration.
• Proven experience in a luxury hotel, lodge or food & beverage environment.
• Project management certification or related experience an advantage.
• Excellent written & verbal English language.
• Advanced Microsoft Office skills.
• Clear communication skills including report writing and professional anal writing.
• Exceptional time management and organizational skills.
• Working well under pressure.
• Creative problem-solving skills.
• Confident decision-maker.
• Ability to maintain confidentiality and discretion.

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Key Responsibilities:

• Sell the media and printing to prospective clients.
• Brainstorm and conceptualize proposals for clients.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the  company’s marketing goals.
• Create and present proposals to clients to close the deals.
• Attain new clients and build those to long terms relationships.
• Work on cold leads to from previous clients to revive the business.
• Work with clients to build a strong case for more marketing needs from the get go.
• Keep abreast of competitor activity and market trends.
• Promoting the company’s existing brands and introducing new products to the market.
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Managing marketing and sales teams to meet sales and marketing objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
• Contribute to the business development and any sales related work in the team
• Ensuring adequate communication with the customer, post-delivery service and forwarding feedback/complaints/changes to requirements there from.
• Compiling of individual sales reports as per the company requirements.
• They will be tasked with proposing and creating content for the digital and web spaces for client marketing and advertising.

Key Qualifications

• Business or marketing-related degree or equivalent professional qualification
• 3-5 years’ experience in marketing or sales.
• Experience in an Agency is an added advantage.
• Must have a valid Driving license.
• Understanding and knowledge of sales and marketing.
• Strong analytical, organizational, and creative thinking skills.
• Excellent communication, interpersonal, and customer service skills.
• Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• Knowledge of Microsoft Office, Research methods
• High levels of creativity & Integrity
• Strategic Thinking, Self-driven, and Service-oriented
• Positive self-motivated, Builds lasting bonds