Jobs at Medecins Sans Frontieres (MSF)

MAIN RESPONSABILITIES

• Develop and customize the Odoo enterprise edition V15 backend and web-portal to meet the needs of our users. The focus will be set on debugging existing customized modules as well as on implementing new features for HR department
• Follow best practices, under the supervision of the HRIS coordinator and with the support of our integrator, in software engineering to ensure the software developments are correctly documented and easy to migrate to future Odoo enterprise versions
• Share knowledge about the developed python code with the other members of the HRIS Team.
• Collaborate with the ICT unit
• Ensure that MSF has a degree of independence from our integrator for any further development once the main development project is finished

REQUIREMENTS

Education & Experience                                                             

• Bachelor or Master’s Degree in Computer Science, Information Systems Management or related fields is an asset 
• Proven knowledge and experience of Python
• Understanding and experience with object-oriented development
• Experience with relational databases, preferably PostgreSQL
• Experience in large projects 
• Experience in IT support is an asset
• Experience in Test Automation is an asset
• Contribution to Open Source Projects is an asset
• Experience with MSF is an asset

Competencies

• Understanding and experience with object-oriented development
• Basic understanding of web development
• Knowledge of Version Control tools like Git
• Passion for development
• Quick & Autonomous learner
• Fluent in English and French
• Good team player
• Good communication skills
• Willing to work in an international, multidisciplinary and humanitarian environment
• Knowledge of Odoo framework is an asset
• Knowledge of Docker & container management is an asset
• Knowledge of JavaScript and JavaScript libraries is an asset
• Knowledge of API developments over XML-RPC is an asset
• Knowledge of several programming languages is an asset
• Knowledge of Linux is an asset

Languages

• Fluent in English and French (oral & written)

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OBJECTIVES OF THE POSITION

The HR Operations assistant will provide critical support in payroll processing, benefits administration, and the HR Information System (HRIS). The ideal candidate will handle various administrative and support tasks related to employee compensation, benefits, and records management, as well as assist with the management and optimization of HR system to ensure timely, accurate, and efficient service delivery.

MAIN RESPONSIBILITIES

Payroll Processing Support:

• Assist in the collection of bank information, provide relevant data to Convera, and respond to follow-up inquiries to ensure timely payroll release.
• Help prepare payroll-related reports as required.
• Encode expense reimbursement data and conduct reviews and follow-ups when necessary.
• Provide prompt support for employee salary remittance requests.

Benefits Administration Support:

• Provide ad hoc support in benefits management.
• Assist with the International Retirement Savings Plan (IRSP) and other reporting, ensuring quality control of employee data.

HRIS Support:

• Generate reports as needed.
• Assist in the creation and maintenance of onboarding materials and internal HR guidelines in Workday.
• Support system upgrade testing in Workday, including conducting end-to-end testing of its components to ensure accuracy and compliance.
• Analyze incidents to identify root causes and collaborate with the HRIS Specialist to develop permanent solutions.

Other Duties:

• Perform any other tasks or projects as assigned by the HR Team Leader.

Job requirements

• A Bachelor's degree in Human Resources, Business Administration, or a related field.
• Prior experience in payroll, benefits administration, or HR support roles is an advantage.
• Familiarity with HR Information Systems, particularly Workday, is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication skills and the ability to handle sensitive information confidentially.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• High level of flexibility
• English and French

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OBJECTIVES OF THE POSITION

The HRIS Specialist will provide critical expertise and support to the ICO HR Admin team, leveraging advanced knowledge of Workday HCM, compensation configuration, security, and reporting, while also assisting with other Workday components as required. This role is essential in capturing and documenting customer requirements, translating them into detailed specifications, and collaborating with MSF stakeholders, external consultants, and IT teams to resolve technical challenges. The HRIS Specialist plays a vital role in ensuring system stability and reliability by identifying root causes of issues and implementing robust solutions in partnership with HR colleagues. This position reports directly to the ICO Manager.

MAIN RESPONSIBILITIES

Technical Oversight and System Management:

• Develop and implement effective solutions for Workday components and reports, based on input from ICO counterparts, in collaboration with TMA and LIGO team in OCP.
• Manage and maintain security within Workday, ensuring data protection and compliance.
• Keep detailed documentation of system designs and processes.
• Review existing Workday configurations, identify and fix vulnerabilities, and suggest improvements.

End-User Support and Training:

• Provide support and guidance to end-users on Workday development and reporting.
• Assist in training initiatives related to Workday.
• Create and execute test plans to ensure accuracy of system configurations and customizations, and coordinate end-to-end testing.

Collaboration and Continuous Improvement:

• Stay updated on data protection regulations (e.g., GDPR) and ensure compliance.
• Ensure timely and accurate reporting to other MSF entities, including international HR data and monthly reports.

Job requirements

• Significant experience in MSF HR.
• Strong expertise in Workday HCM, including compensation, security, and reporting.
• Familiarity with MSF HR policies and processes, including IRP2.
• Ability to work independently with minimal supervision.
• Excellent analytical and problem-solving skills.
• Proficiency in managing and configuring Workday at a high level.
• Strong communication and collaboration skills.
• Pragmatic and detail-oriented approach.
• Fluency in English is essential; French is a plus.

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Rationale/Objective for Position

The Field HR Officer is responsible for supporting the Career Manager with management and following up of international mobile staff by carrying out day to day administrative activities to ensure fast and high-quality service delivery to our stakeholders.

Tasks & Responsibilities

• Maintain the EA Pool database and institutional knowledge for purposes of staff mobility including career planning/mapping, local talent pool, detachment/secondment by collecting, updating, and organizing information in the database.
• Actively take part in, and organize/coordinate, briefings, and debriefings for outgoing and returning field workers.
• Keep the employee online database updated by actively reaching out to fieldworkers and other counterparts.
• Update and implement all related policies, and support in the review of the same with line manager and other colleagues.
• In close collaboration with the OCs, manage the updating of the work experience forms (WEF) and salary scaling after and before the fieldworkers go on an assignment.
• Answer any routine questions that come in from counterparts from other offices.
• Organize and coordinate all administrative steps, liaising with the HR team colleagues and other offices and ensuring proactive communications and follow-up.
• Maintain and update the reporting tools, keep track of International Mobile Staff Data (departures, returns).
• Provide periodic and annual data for our quarterly and annual reports.
• Ensure that all requirements of compliance related to data protection and privacy of information are implemented and upheld.
• Organize and coordinate career events and participate and support in online meetings and any gatherings organized.

Other Responsibilities

• Career management backup/cover in the absence of the Career Manager.
• Work within the Field HR team to support any other ad hoc requests and tasks.
• Integrate EDI & Safeguarding aspects in area of work responsibility, including policies and practices.
• Recognize, respond, and document any form of abuse or inappropriate behavior and alert the safeguarding unit of any suspected potential abuse.
• Proactively participate in the individual performance management process including objective setting, performance monitoring and performance evaluation

Qualifications

Education

• A Bachelor’s degree in Human Resource Management, Business Studies, Psychology, Humanities, or an equivalent qualification from a recognized institution.
• Fluency in English is required, and knowledge of French is an added advantage.

Experience

•  At least two (2) years of relevant working experience in HR.
• Experience with MSF or other humanitarian NGOs is an added advantage.

Competencies

Technical Competencie

• Proficiency in MS Office, especially Excel.

Behavioral/General Competencies

• Commitment to MSF’s Principles
• Cross-cultural Awareness
• Strategic Vision
• Results and Quality Orientation
• Service Orientation
• Planning and Organizing
• Initiative and Innovation
• Teamwork and Cooperation
• People Management and Development
• Networking and Building Relationships
• Security awareness and Management

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Rationale/Objective for Position

Delivery of MSF EA Strategic Plan 2026-2031

The role will provide support to the process of review of the current Strategic Plan and delivery of a new six-year long Strategic Plan 2026 – 2031. S/he will lead various networking and engagement initiatives related to this project, at technical/high/strategic level to support this process.

This position requires active involvement and engagement with several MSF entities and governance bodies at different stages/levels through intensive internal consultations as well as any external networks/contacts foreseen.

Tasks & Responsibilities

Key areas:

2024 – 2025 Strategic Plan Review

• Provide strategic support for the review of 2024 – 2025 Strategic Plan (SP).
• Provide critical input and analysis of the current Strategic Plan, and any other information and resources towards the realization of the new Strategic plan. 

2026 – 2031 Strategic Plan Proposal Design

• Support and propose to the Management Team, the Board and the Association, content for designing a new and comprehensive SP process through multidimensional engagements.
• Lead networking with Directors, ASSO, Operations and other technical or political platforms in the organization at senior level.
• Lead or coordinate events (Webinars, workshop sessions, other) and engagements at high level of the organization, and with external counterparts where required.

Operationalization Project Support.

• Provide key technical and operational contributions to the operationalization process work streams where applicable.
• Create a link between MSF Ubuntu and MSF EA Strategic Plans to ensure coherence, alignment and interdependence between both entities.

KEY DIMENSIONS (NON-EXHAUSTIVE LIST)

• Responsible for organizing content in relevant documents in close collaboration with the Consultant in overseeing content production.
• Responsible for strategic advice and input leading to the process of designing the strategic plan for MSF EA, this process includes:
• • The definition of the roadmap (milestones);
  • The production of all necessary documents;
• Responsible for liaising with internal and external support unit or committees such as TIC Committee, International Secretariat and any other body or entity of interest.
• Responsible for the identification of resources required for a successful progress and implementation of the project.

Qualification

Education

• Minimum 5 years of experience in a high-level coordination and management position.
• High level of understanding of organizational issues.

Experience

• Experience in project management and field operations.
• MSF or similar iNGO experience is desirable.

Competencies

• Excellent planner, organizer, coordinator and administrator
• Excellent computer skills
• Very good communication and representation/ networking abilities
• High level of integrity and sound judgement
• Understanding of the MSF working environment is an asset
• Excellent command of written & spoken English. Good command of French is an important asset
• Commitment to MSF values and Principles
• Eastern Africa Cross Cultural Awareness
• Result and Quality Orientation