Jobs at NCBA Group

PURPOSE OF THE ROLE

Investigate, evaluate, and settle claims by collecting and analyzing data according to policy application and contract provisions. Determine whether to accept or deny a claim based on all documentation received. Individuals at this level may also review and audit files for financial and system accuracy and determine which claims will be released/returned to other analysts for further investigation.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Managing key claims handling enquiry; quantum analysis and legal liability assessment and providing a consistently strong standard of customer service.
• Ensuring effective vendor and litigation management on complex claims within a personal allocation.
• Reporting status updates to their Team Manager and to internal stakeholders.
• Broader internal and external stakeholder communication where required as Auto Technical Claims Expert.
• Strive for continuous improvement on repair process and support through the Quality Assurance Review processes.
• Assist in continuous improvement across the region through support for the Quality Assurance/Regional Audit processes.
• Ensure adherence to best practice procedures for Auto Claims, consistent with global best practice.
• Delivery of technical training to colleagues and external contacts as appropriate.
• Any other projects/tasks with may be assigned to you from time to time.
• Timely accurate and customer focused resolution minimizing indemnity.
• Effective communication of key Claims and Auto claims portfolio messages to internal stakeholders.
• Accurate and consistent policy interpretation.
• Attain objectives for assigned projects.

QUALIFICATIONS:

• University Graduate- Mechanical Engineering.
• Diploma in Automotive Engineering.
• Insurance Certificate of Proficiency or Diploma in Insurance
• Good technical knowledge of consumer insurance

EXPERIENCE:

• Over 5 years’ working experience in an insurance company or assessment firm.
• Over 3 year’s working experience in a claims environment.

SKILLS AND COMPETENCIES / LEVELS

Technical skills:

• Compliance and regulatory knowledge
• Analytical skills
• Communication skills
• Time management
• Decision making
• Investigative execution

Competencies:

• Ability to identify the appropriate solution from a range of options whilst holding conversations with customers and complaint.
• Demonstrate good understanding of claims procedures, products and service following onboarding.
• Complaint or conflict resolution
• Negotiation skills.
• Customer focus.

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PURPOSE OF THE ROLE

The principal role is to ensure prompt settlement, recording and filing of all claims, operating and capital expenses, commissions, reinsures and other payables. It also ensures reconciling of Ledger accounts in line with the prescribed frequency.

NATURE & SCOPE

• The holder is the custodian of all settlement promises made by all employees in the course of their duties hence a crucial service point for the organization. The holder is guided by corporate accounting practices and policies, tax legislation and service standards in executing the duties at hand.
• Though the holder has no direct reports, the job requires that one coordinates and prioritizes payments requests from suppliers, claimants, regulators, and internal customers within set cash flow budgets.
• Inaccurate or unauthorized and fraudulent payments would result in the loss of company resources. Prompt accurate payments on the other hand assure the company of customer satisfaction.
• Delayed or inaccurate tax payments and returns will result in huge penalties and imprisonment in some cases.
• The holder is expected to maintain cordial working relationships with banks and other persons in the disbursements value chain.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Supplier payments: Ensure all payments are paid within the system. Any requests off the system should be booked into the system within 24 hours.
• Cash flow forecast: Prepare bi-weekly and quarterly cash flow to ensure that there enough liquidity to support the payment process.
• Expense payment and monitoring; Ensure that all expenses that have not been paid by close of each month are accrued at the cutoff date and the same is paid on time.
• Accruals; Ensure all prepayments; a monthly amortization journal is passed to spread the costs over the useful life of the contracts.
• Account Reconciliations: Relevant accounts should be reconciled on a timely basis and any reconciling items investigated and resolved within 60 days.
• Commissions payments: Preparation of commission payments to intermediaries as per the set payment cycle including recovery of any commission advances given agents and coordinating any queries to the credit control section and the marketing and distribution department.
• Review of payments requests: Collect daily payments requests and ensure that the invoices or payment requisitions are genuine, correct, goods and services have been received, adequately approved, code and record then in readiness for payment.
• Reports Issuance: Prepare monthly reports and follow up staff loans and advances accounts ensuring that they are current and realizable. Perform adjustments and correction of ledger accounts.
• Tax payments: Prepare the weekly/monthly tax payments to the relevant authorities and ensuring that payments are done on or before the set statutory deadlines.
• Policies; processes and procedures; Enforce the payments processes and procedures.
• Expense Analysis: Assist in explanation of monthly expense analysis and provision of information to aid in variance explanations.
• Other duties as may be allocated and directed by the supervisors to this position.

QUALIFICATIONS:

• Undergraduate degree in finance, accounting or related field
• Professional qualification : CPA (K) or ACCA
• Member of the Institute of Certified Public Accountants of Kenya (ICPAK)

EXPERIENCE:

• Relevant experience, preferably in the insurance industry
• Practical experience in accounts payable
• Strong analytical, planning and organization skills.
• Proven ability to perform well under pressure and regularly meet strict deadlines a fast-paced environment.
• Excellent spreadsheet skills (Excel)
• Strong communication skills (both written & oral) and interpersonal skills to effectively work with different departments

SKILLS AND COMPETENCIES / LEVELS

• Communication:  Effective communication skills at all levels of business.
• Strong team player
• Customer-focused
• Innovative
• Decisive
• Communicative
• Trusted
• Results-oriented

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Job Purpose Statement

Prospect, initiate and develop new asset finance relationships with the aim of achieving set Higher Purchase and IPF targets and ensure the Asset Finance portfolio is within the banks PAR and NPL targets.

Ideal Job Specifications

Academic: 

• Bachelor’s degree in the Social Sciences, Economics or Business related field

Professional:

• CPA or Advanced Marketing Certification Desired work experience: 
• 4 years’ proven working experience in a Sales & Marketing environment preferably within Asset Finance.

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Job Purpose Statement

The role holder is a member of the Credit Risk Management Team, tasked with:

• Review of the Group Credit Risk Management Policy
• Review of Credit Processes and procedures
• Review of Credit product guidelines
• Review of Credit scoring models
• Credit Quality assurance reviews & risk mitigation
• Review and submission of management reports
• Liaison with other country and regional functions on Credit policy/processes/procedures

Ideal Job Specifications

• Academic: Bachelor’s degree from a recognized accredited university. Master’s Degree is an added advantage.
• Professional: Professional qualification in Credit Management, Banking, Finance or any quantitative discipline is an added advantage.

Desired work experience:

• Minimum 10 years working experience in Banking with at least five of those being in Managerial positions in Credit.
• Working knowledge and effective application of all relevant banking policies, processes, procedures and internal control guidelines to consistently achieve required compliance standards or benchmarks.
• Knowledge and experience of bank practices that provide the basis upon which to provide guidance on activities/tasks in a manner that consistently produce high quality of service, drives quality improvements and continuously evolving operational changes.

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Job Purpose Statement

The main purpose of the role includes daily management of the General Ledgers (GL) that form the primary source of financial information for the Group. This role will handle monthly, quarterly and annual financial closure, coordinate the subsidiaries to ensure standardization, accuracy and completeness of data for consolidation of the financials.  The role will enhance the quality of financial discipline and management reporting to achieve the group entities objectives.

The role will entail reviewing and providing technical guidance on application of International Financial and Reporting Standards and ensuring various functions and systems configurations supports standards implementation.

The role supports the Deputy Director, Finance to ensure overall GL integrity and accuracy of the general ledgers as a basis for the preparation of financial and management reporting. Additionally, the role will be involved in preparation and co-ordination of annual statutory reporting process.

Specifically, the role will support implementation and entrenchment of financial controls culture, policies, tools, processes and procedures that ensure internal efficient and effective preparation and dissemination of financial information. The role cuts across financial controls and financial reporting in Kenya and the subsidiaries.

Ideal Job Specifications

Academic:

• University degree in Business related studies or equivalent.
• MBA is an added advantage.

Professional:

• CPA, ACCA, CIMA or equivalent professional qualification

Desired work experience:

• Five years’ post-qualification (accounting) experience in a medium to large corporate organisation.
• Audit experience in a reputable audit firm will be an added advantage.
• Four years’ work experience in middle management role.
• Practical experience in use of relevant MS Office applications.
• Competence in the use of SAP, SAP BODs, SAP BPC and T24.
• Experience in the financial services industry or banking sector would be an added advantage