Jobs at Q-Sourcing Servtec Group

Job Summary:

• The Production Supervisor will oversee the daily operations of the food processing plant, ensuring efficient and effective production processes, adherence to safety and quality standards, and timely completion of production schedules. The role involves supervising a team of production workers, coordinating with other departments, and continuously seeking ways to improve production efficiency and product quality.

DUTIES & RESPONSIBILITIES:
General and Administrative Duties:
Supervise Production Operations:

• Oversee the daily operations of the production line.
• Ensure production schedules are met and production targets are achieved.
• Monitor production processes to ensure efficiency and quality.

Team Management:

• Supervise, train, and motivate production staff.
• Conduct performance reviews and provide feedback to team members.
• Manage employee schedules, including overtime and shift changes.

Quality Control:

• Ensure all products meet the company’s quality standards.
• Implement and monitor quality control procedures.
• Address and resolve quality issues promptly.

Safety and Compliance:

• Ensure compliance with all safety regulations and company policies.
• Conduct regular safety inspections and training sessions.
• Investigate and report on workplace accidents and incidents.

Process Improvement:

• Identify areas for improvement in the production process.
• Implement process improvement initiatives to enhance efficiency.
• Monitor and analyze production data to identify trends and areas for improvement.

Inventory Management:

• Monitor inventory levels of raw materials and finished products.
• Coordinate with the purchasing department to ensure timely supply of materials.
• Manage waste and reduce material loss.

Communication:

• Maintain clear and effective communication with other departments.
• Prepare and submit regular production reports to the Production Manager.
• Address and resolve any production-related issues promptly.

 KPIs:

Production Efficiency:

• Specific: Increase production efficiency by 10% within 12 months.
• Measurable: Track efficiency using production output per hour.
• Achievable: Implement lean manufacturing principles and train staff.
• Relevant: Improved efficiency will reduce costs and increase output.
• Time-bound: Achieve this improvement by the end of the fiscal year.

Quality Control:

• Specific: Reduce the rate of product defects to less than 1% within 6 months.
• Measurable: Monitor defect rates through regular quality checks.
• Achievable: Enhance quality control procedures and employee training.
• Relevant: Lower defect rates will improve customer satisfaction.
• Time-bound: Achieve this target within 6 months.

Safety Compliance:

• Specific: Achieve zero lost-time incidents within 12 months.
• Measurable: Track safety incidents and lost-time due to injuries.
• Achievable: Conduct regular safety training and audits.
• Relevant: Ensuring a safe work environment is critical.
• Time-bound: Maintain this standard throughout the year.

Inventory Management:

• Specific: Reduce raw material waste by 15% within 9 months.
• Measurable: Monitor waste levels through inventory audits.
• Achievable: Implement better inventory management practices.
• Relevant: Reducing waste will lower costs and improve profitability.
• Time-bound: Achieve this reduction within 9 months.

Employee Performance:

• Specific: Increase team productivity by 20% within 6 months.
• Measurable: Measure productivity through output per employee.
• Achievable: Provide regular training and performance incentives.
• Relevant: Higher productivity will improve overall production output.
• Time-bound: Achieve this improvement within 6 months.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s degree in Food Science, or a related field.
• Minimum of 3 years of supervisory experience in a food processing environment.
• Strong knowledge of food safety regulations and quality control standards.
• Excellent leadership and team management skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.

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Summary
The Production Manager is responsible for day-to-day production within the production floor. Supervises, motivates, and supports the staff daily, applying a team approach and maintaining open communication. The Production Manager plans, schedules, strategizes, and oversees all production activities while continually building sales and maintaining profitability. The Production Manager performs essential functions to ensure overall customer satisfaction and quality service, and establishes and maintains effective communication with employees and clients. The Production Manager is responsible for the effective and efficient planning and scheduling of personnel and equipment to reduce bottlenecks and problems.
As the Production Manager and the leader of the Production Team, you are accountable for meeting the department production and quality goals, as well as playing a key role in meeting the company’s profitability and customer’s satisfaction goals:

• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
• Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide our excellent service to our customers and ensure job security and career growth for our staff.
• Maintain a positive department attitude and ensure that all employees under your supervision are aligned with the company goals.
• Desire and ability to successfully lead others.

KEY ROLES AND RESPONSIBILITIES
General and Administrative Duties:

Maintain a Professional Appearance:

• Specific: Maintain a professional appearance that aligns with the company’s commitment to quality.
• Measurable: Maintain a professional appearance rating of specific rating.
• Achievable: Follow company dress code guidelines.
• Relevant: Reflect the company’s commitment to quality.
• Time-bound: Maintain a professional appearance at all times.

Supervise and Prioritize Production Team:

• Specific: Supervise and prioritize production jobs to meet deadlines.
• Measurable: Achieve a 100% improvement in production efficiency.
• Achievable: Implement efficient production scheduling.
• Relevant: Ensure timely job completion.
• Time-bound: Monitor production prioritization daily.

OSHA Safety Compliance:

• Specific: Ensure 100% compliance with all OSHA safety requirements.
• Measurable: Achieve a safety compliance rating of 100%.
• Achievable: Implement and enforce safety protocols.
• Relevant: Maintain a safe working environment.
• Time-bound: Regularly audit and report safety compliance.

Effective Communication:

• Specific: Communicate effectively with relevant teams to meet production, sales, and customer objectives.
• Measurable: Achieve 100% improvement in communication effectiveness.
• Achievable: Implement regular communication protocols.
• Relevant: Ensure alignment of teams and objectives.
• Time-bound: Communicate updates regularly.

Company Systems and Procedures:

• Specific: Ensure 100% adherence to company systems and procedures.
• Measurable: Achieve a process adherence rating of 100%.
• Achievable: Train and enforce adherence among staff.
• Relevant: Maintain operational consistency.
• Time-bound: Monitor adherence continuously.

Production Operations:

Customer Commitments:

• Specific: Meet all customer commitments through timely and high-quality production.
• Measurable: Achieve a customer satisfaction rating of 100% or higher.
• Achievable: Streamline production processes.
• Relevant: Ensure customer satisfaction and loyalty.
• Time-bound: Monitor customer feedback and satisfaction regularly.

Job Approval:

• Specific: Approve jobs on the production floor.
• Measurable: Achieve a job approval rate of 100%.
• Achievable: Implement a job approval process.
• Relevant: Ensure quality control.
• Time-bound: Approve jobs as they progress.

Production Schedule Management:

• Specific: Update and maintain the production schedule daily.
• Measurable: Maintain a production schedule accuracy rate of 100%.
• Achievable: Implement a daily scheduling routine.
• Relevant: Ensure efficient workflow.
• Time-bound: Update the schedule daily.

Staff Scheduling and Management:

• Specific: Oversee staff scheduling and time-off requests.
• Measurable: Achieve a staffing efficiency rate of 100%.
• Achievable: Implement a staff scheduling system.
• Relevant: Ensure adequate staffing levels.
• Time-bound: Monitor staffing and time-off requests weekly.

Quality Monitoring:

• Specific: Monitor quality, accuracy, and timeliness of all orders.
• Measurable: Achieve a quality rating of 100% or higher.
• Achievable: Implement quality control measures.
• Relevant: Ensure high-quality products and customer satisfaction.
• Time-bound: Continuously monitor order quality.

Timely Job Completion:

• Specific: Ensure all jobs are completed within the timeline.
• Measurable: Achieve a job completion rate of 100% within the specified timeframe.
• Achievable: Implement efficient production processes.
• Relevant: Meet customer delivery expectations.
• Time-bound: Monitor job completion daily.

Production Waste Control:

• Specific: Maintain production waste below the minimum threshold (300g per machine).
• Measurable: Keep production waste below 300g per machine.
• Achievable: Implement waste reduction strategies.
• Relevant: Reduce production costs and environmental impact.
• Time-bound: Monitor and report production waste regularly.

Production Personnel:

Hiring and Training:

• Specific: Initiate hiring as needed and provide training.
• Measurable: Achieve optimum number of successful hires and optimum number of trained employees annually.
• Achievable: Implement a hiring and training process.
• Relevant: Ensure a skilled workforce.
• Time-bound: Conduct hiring and training as needed.

Positive Leadership:

• Specific: Provide a positive, motivating example for employees.
• Measurable: Maintain a positive leadership rating of 100%.
• Achievable: Lead by example and motivate the team.
• Relevant: Foster a positive work environment.
• Time-bound: Maintain positive leadership continuously.

Performance Reviews and Discipline:

• Specific: Conduct formal performance reviews and initiate disciplinary measures when needed.
• Measurable: Conduct at least four times of performance reviews Quarterly and address disciplinary issues promptly.
• Achievable: Implement a performance review and disciplinary process.
• Relevant: Maintain a high-performing team.
• Time-bound: Conduct reviews and address issues according to company policy.

Financial Control:

Cost Management:

• Specific: Manage production costs and improve profitability.
• Measurable: Achieve above 80% reduction in production costs.
• Achievable: Identify cost-saving opportunities.
• Relevant: Improve company profitability.
• Time-bound: Monitor and report on cost-saving measures.

Inventory Management:

• Specific: Ensure accurate raw material inventories and record-keeping.
• Measurable: Maintain raw material inventory accuracy of 99% or higher.
• Achievable: Implement inventory tracking and control systems.
• Relevant: Ensure materials are available for production.
• Time-bound: Regularly conduct inventory audits.

Capital Improvements and Product Development:

• Specific: Advise Operations Manager on needed capital improvements and product development.
• Measurable: Implement Four capital improvements and product development projects annually.
• Achievable: Assess and prioritize improvement projects.
• Relevant: Enhance company productivity and competitiveness.
• Time-bound: Identify and initiate improvement projects as needed.

Equipment Purchases and Cost/Benefit Analysis:

• Specific: Evaluate equipment purchases and conduct cost/benefit analyses.
• Measurable: Implement Four cost-effective equipment purchases annually.
• Achievable: Assess equipment needs and evaluate ROI.
• Relevant: Maintain efficient production processes.
• Time-bound: Review equipment purchases and ROI annually.

Machine Maintenance:

Machine Maintenance Management:

• Specific: Schedule, delegate, and ensure performance of all machine maintenance.
• Measurable: Achieve 80% reduction in machine downtime due to maintenance.
• Achievable: Establish a proactive maintenance schedule.
• Relevant: Ensure machine reliability and reduce downtime.
• Time-bound: Monitor and report on machine maintenance regularly.

Preventative Maintenance:

• Specific: Ensure preventative maintenance of all production machines.
• Measurable: Maintain a preventative maintenance compliance rate of 95% or higher.
• Achievable: Implement preventative maintenance procedures.
• Relevant: Ensure machine reliability.
• Time-bound: Monitor preventative maintenance compliance continuously.

Machine Problem Reporting:

• Specific: Inform the Operations Manager of machine and production problems.
• Measurable: Report machine problems within [short time frame/immediately.
• Achievable: Establish a reporting protocol.
• Relevant: Address machine issues promptly.
• Time-bound: Report machine problems as they occur.

Spare Parts Management:

• Specific: Ensure efficient management of spare parts.
• Measurable: Maintain spare parts inventory accuracy of 99% or higher.
• Achievable: Implement a spare parts management system.
• Relevant: Ensure timely repairs and reduced downtime.
• Time-bound: Regularly review and update spare parts inventory.

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QUALIFICATIONS

• Bachelor’s degree in Food Science, or a related field.
• Minimum of 5 years of experience in a production management role within the food processing industry.
• Strong knowledge of food safety regulations (e.g., KEBS).
• Experience with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in production management software and Microsoft Office Suite.