Latest Jobs at KCB Bank Kenya

Reporting to the Managing Director, the Bancassurance Manager - Operations & Captive Business will be responsible for developing and implementing the strategy for the Captive Business, Underwriting and Claims. The role holder will be responsible for ensuring operational efficiency, maintaining service quality standards, and driving growth while also managing the risks associated with these operations and ensuring compliance with regulatory requirements.

Key Responsibilities

• Develop and lead the implementation of the Captive, Underwriting and Claims strategy in line with the overall Bancassurance Strategy.
• Ensure achievement of Captive Business profitability targets through revenue maximization whilst ensuring recognition of all Captive Business revenues.
• Offer technical expertise for all insurance contracts with underwriters and ensure production reconciliations through the declaration process.
• Ensure timely and accurate processing of claims, including investigation,evaluation, negotiation, and settlement.
• Develop and implement operational policies, procedures, and standards to ensure effective and efficient service delivery.
• Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions in line with set operations standards
• Collaborate with business partners, users, customers, and underwriters to develop new products that provide adequate risk coverage and position KBIL to generate revenue from the product sales.
• Ensure all underwriting and claims processes are documented, approved and maintained in compliance with KBIL processes.
• Champion the delivery of excellent customer experience by monitoring and analysing customer engagement tracking tools and KPIs (NPS, CES and RMS) to identify areas for improvement. Implement strategies to enhance the customer experience.
• Manage relationships with stakeholders, both within and outside the Bank
• Lead and manage the operations team, including performance management, talent development, coaching, and development.

The Person

For the above position, the successful applicant should have the following:

• University degree in a Business-related field.
• Master’s degree is an added advantage.
• Diploma in Insurance.
• Minimum of 6 years’ experience in Operations for life and general insurance with at least 4 years’ experience in a senior management role leading in underwriting and claims.

To be considered your application must be received by Monday 1st May 2023

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The compliance officer will monitor, support and report on rigorous compliance and risk standards for KCB Investment Bank as per policies, to ensure management maintains effective internal controls and systems to detect and remedy non-compliance, drive improvements and act as the central contact point for all stakeholders for compliance monitoring. Review, support, monitor and report on Reputational Risk management and Ethical standards for KCB Investment Bank.

Key Responsibilities

• Liaise with departments to carry out compliance risk events data collection, analysis and preparation of reports including recommendations to mitigate all non-compliance exposures.
• Carry out status and performance reviews and ensure compliance with BAU compliance responsibilities for KCB Investment Bank.
• Plan, monitor, support organization of Compliance, Reputational risk and Ethics compliance policies standards training across the departments.
• Review of BAU activities to oversee reputational risk, compliance, ethics and operational, processes and procedures, reporting any findings to the Senior Manager, Risk & Compliance and KCB Group Head, Compliance & Ethics and giving recommendations for improvements.
• Maintaining continuous engagement with departments to carry out compliance risk monitoring, analysis and reporting on New Products, and Projects.
• Maintain monitoring and tracking of Reputational Risk & Ethics Incidents and Facilitate training.
• Review industry rules and regulations ensuring Capital Market Authority, Nairobi Securities Exchange & Central Depository Settlement Corporation regulatory requirements are compiled with and/or operationalized in the business.
• Continuously monitor changes in the regulatory framework and ensure that contractual documents, policies and procedures are up to date and comply with those changes/ reviews.
• Monitor all Advisory, Brokerage and Wealth Management transactions and advise on their potential adverse implications for KCB Investment Bank while ensuring the implementation of mitigating strategies.
• Continuously review and confirm that all Risks (Credit, Market, Legal and Operational Risks) affecting the Business have been identified, assessed and controlled.
• Monitor and ensure compliance with all regulatory and obligatory reporting requirements within the stipulated timelines.
• Monitor the Unit’s Risk Register & KRIs; calculation of Risk Based Capital as per CMA requirements.

The Person

For the above position, the successful applicant should have the following:

• Business related degree from an institution recognized by Commission for Higher Education.
• Professional qualification in ACCA / CPA (K) / CFA / AKIB or MBA is an added advantage.
• Minimum of 4 years’ experience in Financial Services Industry; 3 years’ of which must have been in compliance, monitoring & reporting as per CMA, NSE & CDSC regulatory requirements.
• Appreciation of Risk Management with thorough knowledge of Advisory, Brokerage, Wealth Management / Investment Banking products & services; internal controls, operations and regulatory environmen
• Team player with demonstrated work ethics; consistently demonstrates a high level of professionalism.
• Effective prioritization skills to meet a complex set of business demands and demonstrate delivery against multiple objectives.
• Assertive, self-motivated with desire to succeed in a fast-paced financial services environment.

To be considered your application must be received by Monday 1st May 2023

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Job Description

• Coordination, preparation, development of risk management reports including powerpoint presentations and dashboards to facilitate presentation to senior management, ALCO/EXCO for predictive analysis and decision making
• Review, development and Implementation of Market, Liquidity and Country Risk Policies and Limit Documents
• Contribute to enterprise-wide risk management of the bank for better understanding and action
• Daily, weekly, monthly and periodic reporting as
• Development of new market risk initiatives
• Provide Market Risk support of the products traded in a treasury/derivative environment and the treasury processes (Treasury Front Office (TFO), Middle Office, Back Office, Risk)

Key Responsibilities

Preparation, Coordination, Analysis and Reporting:

• Coordination and preparation of ICAAP reporting to senior management and CBK
• Coordination and preparation of statutory Liquidity Coverage (LCR) and Net Stable Funding (NSFR) ratios of the bank Liquidity Gap – Basel III reporting
• Coordination and preparation of Market Risk board reports
• Coordination and preparation of monthly or adhoc ALCO and quarterly GALCO reports
• Preparation and analysis of business cases to support management decision making
• Proactively identify adverse risk events to ensure risks are adequately managed to avoid losses on crystalisation and preparing Early warning reports
• Coordinate and participate in business partnership meetings as and when required
• Support TFO by participating in New Product roll outs and ensuring the necessary process infrastructure with focus on related risks
• Guidance in the production of risk versus return analysis for the respective Treasury products to obtain optimal market risk portfolio, risk-transfer strategies which ensure compliance with the risk tolerance and maximize economic value.
• Utilization of statistical forecasting techniques to predict movements in market factors and use this information to develop meaningful scenarios and stress tests for scenario analysis and stress testing.
• Providing support and training the junior market risk analysts across the Group.
• Profit & loss attribution analysis, price verification and liaison with Finance and Treasury on P&L reconciliation of reported results.
• Support the MTM process by ensuring that the MTM sources are updated and reflective of market rates/prices
• Assist in maintaining a control framework to ensure compliance with internal policies, procedures, BASEL requirements, Codes, and applicable external laws and regulations

Administration:

• Preparation of annual unit budgets plans
• Liaison person with Finance for Risk Management Division budgetary issues
• Preparation of business cases for non-budgetary but required items of emerging risk issues.
• Development, monitoring, reporting and review of SLAs between the unit and its partner departments
• Business continuity planning

Policy Development and Review:

Development and review Market Risk, Liquidity Risk and Country Risk Policies for ALCO and Board approval and thereafter maintaining the Market Risk Limits document with approved limits for business use.

The Person

For the above position, the successful applicant should have the following:

• A bachelor's degree in a quantitative field.
• A professional certification in FRM / PRM / ACI
• At least 8 years’ experience in a similar role or related field.
• At least 3 years’ experience in the following areas;
• Reports/ presentations
• Understanding or risk exposures
• Risk and Financial Analysis
• Risk and P&L calculation monitored against utilization of capital.
• Management experience

 To be considered your application must be received by Monday 1st May 2023

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Reporting to the Sector Head (either Infrastructure & Energy, FMCG, Industrials, Public Sector or Financial Services), the position will be responsible for:

• Implementing the Corporate Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), initiatives and activities aimed at optimising both customer experience and profitability for the bank and for the businesses.
• To grow and retain a portfolio of high value Corporate Banking relationships by performing proactive and value adding portfolio management.
• Growing and managing top strategic relationships characterized by complex relationships, value and high returns.
• Driving business growth demonstrated through Revenues and Profitability for the chosen sector of Corporate Banking.
• Onboarding new business to ensure growth & sustainability.
• Cross Selling Banking Products and cross-selling of other Bank products in close cooperation with other Corporate Banking Sectors, Retail Banking, Treasury and Digital Financial Services teams) whilst creating and sustaining value-based customer relationships.

The Person

For the above position, the successful applicant should have the following:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution
• At least Seven (7) years’ banking experience in the Financial/banking sector, five (5) of which should be in Relationship Management
• Credit and Financial Analysis
• Client Portfolio Management
•  Knowledge of Trade and Transaction Banking products
• Digital Savvy and Computer literacy
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.

To be considered your application must be received by Monday 1st May 2023

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Reporting to the Senior Manager, Customer Value Manager, the role holder is responsible to drive the onboarding, retention and churn management of online merchants, customers and overall growth of Vooma wallets. Leveraging on business intelligent systems (customer lifecycle / user experience data, complaints visualization and customer journey analytics) the role holder will be able to enhance, fine tune, segment and aim targeted customer value propositions to merchants and customers thereby driving up transaction size, transaction frequency and incidence.  

Key Responsibilities

• Onboard, retain, drive usage & manage churn of customers & online merchants. Cross-sell & respond to leads from digital campaigns and mined social media sites.
• Revenue Targets: responsible for ensuring that DFS sales targets for DFS products are met within and across all identified digital channels also through growth of ARPU, ARPA and wallet P2P, B2C, C2B transactions
• Onboard, Engage & Retain online merchants & customers– Engage and develop onboarding programs, promotions, discounts and incentives
• Onboard, Engage & Retain Vooma wallets - Engage online customers and value chain participants of DFS products to upsell, cross sell and drive transactions frequency and transaction size.
• Drive up Vooma wallet adoption and usage through online recruitment programs, usage promotions, partner discounts and incentives programs.
• Develop and deploy customer lifecycle management programs and initiatives to scale and extend the lifetime value of DFS products.
• Churn management – reactivate dormant accounts via data mining across DFS product portfolio.
• Aggressive cross-sell to existing Mobile Money and Vooma online customers. Increase size & frequency of customer & merchant transactions across verticals of services.
• Ensuring DFS online merchant and customers penetration targets are achieved based on agreed DFS digital GTM platforms and channels.

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree from a recognized university.
• 3 years relevant work experience with at least 1 year experience in product management & business development supporting the delivery of digital consumer and business products in a high growth environment at managerial level.
• Strong interpersonal and communication skills.

To be considered your application must be received by Monday 1st May 2023.

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To provide a framework for identifying learning options/curriculum/programs to meet business and staff needs, skill gaps and competency acquisition or development. This role also assesses the staff talent and skills level in the organization, identifies, manages and develops high potentials and talent through accelerated development, retraining, internal resourcing, and external recruitment as may apply.

Key Responsibilities

• Responsible for the overall design and execution of the Group’s learning and development strategy, including design and implementation of responsive staff training and development programmes, within the Group Strategy.
• Develops, manages and or maintains relationships with internal / external customers/stakeholders/supplies relating to own HR Area.
• Is accountable for the departmental risk and governance, develops and maintains risk and compliance controls, processes, documents and registers.
• Drive capability building on leadership, coaching and mentorship for senior management across the Group to support Business.
• Support organizational culture programmes through effective learning and development strategies that align with company values.
• Represents the Group HR Function and or the Bank at external Regulatory/Industry/Corporate forums/meetings relating to own HR Area.
• Develop and manage the department budgets within approved Group HR Budget.
• Support development of learning and development programmes across the Group subsidiaries.
• Input into the continuous development of the KCB Leadership centre as a learning and development support service.
• Leads and manages the department team of Staff (performance, learning and development, recognition, disciplinary and grievance handling).

The Person 

For the above position, the successful applicant should have the following:

• Bachelor's degree in HR Management OR a Business-Related Field.
• Professional qualification - Certificate /Diploma/ Higher Diploma/Post Graduate Diploma in HR General or a specific area of HR.
• At least 10 years’ work experience, with at least 6 years’ experience in HR Generalist role, Learning and Development and Talent Management, at least 5 years’ experience in Performance Management, People Management, Stakeholder Management and Project Management and 1 year experience in Recognition Management.

To be considered your application must be received by Tuesday 25th April 2023

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The role is responsible for leading the centre of excellence (COE) for organizational design, culture and change management within the Group Human Resource function. The scope of the role includes organizational design, organizational culture, change management and talent management to enhance the business performance in line with organizational strategic objectives.

Key Responsibilities

• Define and manage strategies, frameworks, processes and tools for organizational design that enable performance, aligning performance objectives of all Business Functions with organizational design imperatives to drive desired outcomes.
• Identify and manage appropriate metrics that will measure the effectiveness of the Bank’s organizational design models and structures.
• Identify opportunities to develop fully integrated organizational design solutions that blend organizational effectiveness, talent development and change management driving significant improvements in performance, productivity and culture.
• Define standards and processes for job design, job classification and job descriptions.
• Partner with leaders and HR Partners on issues pertinent to leadership, organizational effectiveness, and change management.
• Collaborate with stakeholders including the Strategy Function to ensure the business case for change is clearly defined and documented.
• Assess change drivers and translate them into viable programmes/projects with clear vision and objectives.
• Develop and deliver change management strategies to sustain high levels of employee engagement and commitment to new initiatives.
• Drive faster adoption of change initiatives and new ways of working across the Group, increase benefits realization, value creation, ROI and the achievement of desired outcomes.
• Responsible for talent management programmes including succession planning and competency development in line with the organizational design.
• Responsible for overall management and coordination of organizational culture programmes and initiatives.

The Person

For the above position, the successful applicant should have the following:

• Bachelor's degree in HR Management OR a Business-Related Field.
• Professional qualification - Certificate /Diploma/ Higher Diploma/Post Graduate Diploma in HR General or a specific area of HR.
• At least 10 years HR Experience with at least 10 years’ experience in Change management and Organization design, 8 Years experience in Strategy Development and 5 Years experience in Performance Management, Talent Management, Facilitation skills, Employee engagement, People management, Stakeholder Management, Project Management and Organisational culture management

To be considered your application must be received by Tuesday 25th April 2023

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Leads and manages the organization’s HR strategies and agenda in partnership with line management. Leads the change management projects and manages the HR related internal and external communication. Shares the responsibility for the delivery of the organization’s strategies and plans. Identifies key, high performing and high potential staff and collaborates to develop value proposition strategies and plans for them.

Key Responsibilities

• Lead and direct a staff team of Senior HR Advisors OR work as a standalone HR professional for own HR area.
• Acts as the primary HR reference contact for staff and line management and proactively support the delivery of HR Processes.
• Spearhead and champion organisation design and change in liaison with line management, develop win-win and business aligned structural /staff changes.
• Lead, manage and execute the performance management framework for own HR area (annual performance cycle and activities, reviews, appraisal, moderation, performance improvement programs, managing non-performance).
• In liaison with the Resourcing Department, develop and execute manpower plans, recruitment and selection.
• In liaison with the HR Learning, Development and Talent Department identify and develop training interventions to bridge staff skill and business competency gaps, drive and sustain the Talent Management strategy and plans (identify, develop and retain talent, designs succession plans for key talent and critical roles.
• In liaison with the Employee Relations and Wellness Department, develop and sustain an enabling work environment for staff, implements staff recognition, disciplinary and grievance handling policies and procedures for own HR area.
• In liaison with the Reward and Policy Department, develop performance-oriented reward and incentive propositions for staff.
• Develops, manages and or maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Staff, Heads of Department, Line Managers, Functional Directors, Regional Managers, and Branch Managers.
• Maintain accurate and consistent data, records and statistics relating to own HR area.

The Person

For the above position, the successful applicant should have the following:

• Bachelor's degree in HR Management OR a Business-Related Field.
• Professional qualification - Certificate /Diploma/ Higher Diploma/Post Graduate Diploma in HR General or a specific area of HR.
• At least 8 years’ work experience, with at least 6 years’ experience in Business Partner and Manpower Planning & Recruitment and Selection, at least 5 years’ experience in Organization Structure, Performance Management, Customer Service, People Management, Relationship Management and Project Management and 1 year experience in Recognition Management and People Risk Management.

To be considered your application must be received by Tuesday 25th April 2023

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Manages the organization’s HR strategies and agenda in partnership with line management for own HR area. Implements change management and manages the HR related internal and external communication. Shares the responsibility for the delivery of the organization’s strategies and plans. Identifies key, high performing and high potential staff and recommends interventions for their development and retention.

 Key Responsibilities

• Work as a standalone HR professional for own HR area.
• Act as the primary HR reference contact for staff and line management and proactively support the delivery of HR Processes.
• Participates in HR Projects and initiatives for own HR Area.
• Participates in organisation design and change in liaison with the HR Business Partner and line management to achieve business aligned structural /staff changes.
• Executes the performance management framework for own HR area (annual performance cycle and activities, reviews, appraisal, moderation, performance improvement programs, managing non-performance).
• In liaison with Resourcing Managers, develop and execute manpower plans, recruitment and selection.
• In liaison with the Training Managers and the Talent Manager, identify staff skill and business competency gaps and recommend interventions thereof. Identify talent and formulate succession plans for key talent and critical roles.
• In liaison with Employee Relations Managers, develop and sustain an enabling work environment for staff, implement staff recognition, disciplinary and grievance handling policies and procedures for own HR area.
• Manages and or maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Staff, Heads of Department, Heads of HR / HR Departments, Line Managers, Regional Managers, and Branch Managers.

The Person

For the above position, the successful applicant should have the following:

• Bachelor's degree in HR Management OR a Business-Related Field.
• Professional qualification - Certificate /Diploma/ Higher Diploma/Post Graduate Diploma in HR General or a specific area of HR.
• At least 5 years’ work experience, with at least 4 years’ experience in Business Partner and Manpower Planning & Recruitment and Selection, at least 3 years’ experience in Organization Structure, Performance Management, Customer Service, People Management, Relationship Management and Project Management and 1 year experience in Recognition Management and People Risk Management.

To be considered your application must be received by Tuesday 25th April 2023

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Responsible for the management and execution of the training cycle (identifying training needs, delivery preparation, training delivery, implementation/applying learning and evaluation) relating to own HR area.

Key Responsibilities

• Leads and or coordinates own staff team and other persons (trainers, internal line trainers, external trainers, training facility management) involved in training delivery (Execution, Performance, Learning and Development, Recognition, Disciplinary and Grievance Handling) relating to own HR area.
• Develops Learning, Development and Talent plans and budgets relating to own HR Area within the overall department’s plans and budgets.
• Manages the development and execution of Training Needs Analysis (TNA), training calendar, training delivery, training curriculum, aides and tools (review/ research, acquisition/maintenance) relating to own HR area.
• Delivers assigned training courses and programs relating to own HR area.
• Develops/reviews and maintains training curriculum, content, materials documents, manuals, aids, tools, and media relating to own HR area.
• Manages the budget relating to own HR area within approved Learning, Development and Talent budget.
• Implements the Group HR Policies, procedures and processes relating to own HR area (refer to the Policy Execution Matrix) and provides line management with INTERMEDIARY guidance on matters arising thereof.
• Develops, manages and maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Heads of Department, Line Managers, Training Service Providers, Curriculum Developer and Learning Institutions, Shared Service Departments (Finance, Procurement).
• Maintain data, records and statistics relating to own HR area: TNA documents, training calendars, schedules, invitation and attendance data, staff leaner days and training evaluation (level 1 to 4).

The Person

For the above position, the successful applicant should have the following:

• Bachelor's degree in HR Management OR a Business-Related Field.
• Professional qualification - Certificate /Diploma/ Higher Diploma/Post Graduate Diploma in HR General or a specific area of HR.
• At least 5 years’ work experience, with at least 4 years’ experience in Learning and Development, at least 1 year experience in talent management, at least 3 years’ experience in Customer Service, People Management, Relationship Management and Project Management.

To be considered your application must be received by Tuesday 25th April 2023

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Manage and execute manpower plans (balance line manager employment needs with supply), recruitment and selection (line manager need assessment, candidate Identification, preliminary screening, interviewing and selection) in liaison with the HR Business Partner(s) and or Senior HR Advisor(s).

Key Responsibilities

• Coordinates (with) persons (HR Business Partners /Senior Advisors, other Resourcing Managers, line interviewers, candidates) involved in the resource planning and or recruitment and selection processes.
• Develop and execute annual manpower, recruitment and selection plans and budgets relating to HR area.
• Support line management / HR Business Partners/ Senior HR Advisors with the job analysis process (preparation of assessment tools, determination of ranking methods, definitions of specialized experience and selective placement factors that will increase the likelihood that qualification expectations will be responsibly met)
• Prepare and document evaluation criteria, assessments and questionnaires.
• Prepare and post Job Announcements, determine eligibility and minimum qualifications of applicants based on defined competencies and criteria.
• Screen, shortlist, rate and rank qualified applicants in accordance with criteria and applicable policy requirements and ranking method agreed upon for the vacancy.
• Conduct and manage job interviews in line with applicable policy requirements.
• Respond to line management and applicant inquiries during the recruitment process.
• Maintain relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Line Managers, Job Candidates/ Applicants Recruitment Agencies and Consultants, Head-hunters, and Heads of Departments.
• Maintain data, records and statistics relating to own HR area: Job Descriptions, Job Advertisements, Interview documents, candidate long and short lists, criteria notes and approvals, final selection recommendation documents, recruitment turnaround time.

The Person

For the above position, the successful applicant should have the following: -

• Bachelor's degree in HR Management OR a Business-Related Field.
• Professional qualification - Certificate /Diploma/ Higher Diploma/Post Graduate Diploma in HR General or a specific area of HR.
• At least 4 years’ work experience, with at least 1 year experience in Business Partner, Job Evaluation & People Risk Management and at least 3 years’ experience Manpower Planning, Customer Service, People Management, Relationship Management and Project Management.

To be considered your application must be received by Tuesday 25th April 2023