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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
JOB PURPOSE STATEMENT
The IT Service Desk Analyst role is responsible for the following:
KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT
MAIN ACTIVITIES
QUALIFICATION AND EXPERIENCE REQUIREMENTS
Closing on: Feb 26, 2023
Job Purpose Statement
The purpose of this job is the management and implementation of legislative / regulatory compliance risk frameworks within the standards defined by the Group including risk identification, assessment, measurement, monitoring and reporting of legislative/compliance risk and enforcing compliance with policies and procures and controls.
Ideal Job Specifications
Academic:
Professional:
Desired work experience:
Closing on: Feb 27, 2023
Job Purpose
Statement Responsible for overseeing adherences to service quality standards in UG/TZ/RW and other non-bank subsidiaries in order to determine if the customer experience services provided are meeting set quality standards. Additionally, the CX Partner is responsible making recommendations to improve the quality of service/processes.
Ideal Job Specifications
Academic:
Professional:
Desired work experience:
Closing on: Feb 26, 2023
Job Purpose
Statement Responsible for daily extraction and analysis of data and compilation of various reports for the Contact Centre. Supporting in monitoring of KPI and metric compliance by the Contact Centre and alerting the CX partner on areas of coaching intervention and training. Performing administrative duties and any other activities as assigned by the CX partner
Ideal Job Specifications
Academic:
Professional:
Desired work experience:
Closing on: Feb 27, 2023
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