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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
Platform Integrity is a top strategic priority; this role offers an exciting opportunity to have high impact, while enabling a safe and secure platform where our customers both consumers and merchants can thrive. The Manager, Market Place Operations is responsible for to execution of the Digital Business Platform data and content integrity initiatives, ensuring all content exhibited on the platform conforms to stated brand and policy while promoting trust and safety. He/she will drive operational excellence across by developing, building and owning the overall digital moderation strategy as well as spearheading implementation and end to end documentation of the same. The Market Place Operations role will be instrumental in ensuring that the content they create is maintained, managed and syndicated. He/she is also responsible for designing and spearheading implementation of all related Content Moderation strategies.
Ideal Job Specifications
Job Purpose Statement
The Officer, Content Moderation & QA is responsible for the execution of the Digital Business Platform document and content integrity initiatives, ensuring all content as well as documents exhibited on the platform and/or provided as a manner of contracts conforms to stated brand and risk policy while promoting trust and safety. He/she will drive operational excellence across by creating, building and owning the operational processes around customer and merchant on-boarding, merchant sales and marketing content management and social syndication. The role will be instrumental in ensuring that the content they create as well as documents moderated are maintained, managed and syndicated. Platform Integrity is a top strategic priority; this role offers an exciting opportunity to have high impact, while enabling a safe and secure platform where our customers both consumers and merchants can thrive. He/she is also responsible for proposing and documenting all related document and content moderation operational procedures and processes and ensure they are executed daily so as to mitigate against any brand dilution, frauds, regulatory fines and reputational risk.
Ideal Job Specifications
Academic:
Desired work experience:
Content Management;
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