Latest Recruitment at NCBA Group

JOB PURPOSE STATEMENT

The Business Analyst - Ecosystem Business serves as a pivotal support role within LOOP, assisting the Ecosystems Head and CCO's office in driving strategic initiatives and ensuring alignment with LOOP's overarching goals. Responsibilities encompass a wide range of tasks, including strategy development and execution, sales enhancement, portfolio and market analysis, and performance oversight. Additionally, the role plays a crucial function in project management, ensuring the efficient implementation of strategic initiatives within the Ecosystem Business Unit.

Key aspects of the role involve collaborating with senior leadership to guide strategic direction, develop target markets, and devise growth and profitability strategies in line with LOOP's capital allocation and revenue targets. The Business Analyst also provides direct support to the Ecosystem Team by generating analytical reports for business analysis and performance assessment, contributing to informed decision-making processes. Overall, the Business Analyst - Ecosystem Business plays an essential role in driving growth and facilitating strategic decision-making within the Ecosystem Business Unit at LOOP.

JOB SPECIFICATIONS

Academic:

• Bachelor’s degree in mathematics, Economics, Finance, actuarial science, statistics, computer science or related field from a recognized accredited university.
• Post Graduate degree or progressive educational certificate in data analytics, statistics, or a related field will be an added advantage.

Desired work experience:

• At least five (5) years' relevant work experience.

JOB COMPETENCIES

Technical Competencies

• Business performance analytics, Data analytics, financial analytics and reporting
• Credit analysis skills in SME or Corporate Banking units
• Financial analysis skills for Corporate or SME businesses.
• Relational databases such as Oracle, SQL queries
• Building relationships, networks & managing teams
• Project management
• Data and financial analytics in mobile money payments or lending platform support.
• Risk management
• Planning and managing numerous processes, people and projects simultaneously.

Behavioural Competencies

• Ability to be true independent from individual subjectivity caused by perception, emotions, or imagination in-order to avoid bias and enable fair decisioning. A change catalyst, can initiate and implement change to enhance teams and organisations delivery.
• Is not afraid to speak their mind, and is always prepared to raise difficult issues with others.
• Be personally robust and self-confident in pursuit of their objectives. Maintain a positive "can-do" attitude to achieve what needs to get done.
• Capable of developing a sound understanding of the motives, needs and concerns of customers.
• Can anticipate the motives and expectations of others effectively.
• Team members feel included, valued, and trusted, such that they work impactful with each other and with other teams.
• Has the political intelligence to navigate a way through diverse stakeholders’ agendas and the resilience to sustain high performance under continued pressure and adversity
• Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
• Seasoned industry player through breadth and depth of exposure to diverse players, across multiple channels and platforms. 
• Shares insights on industry trends; identifies opportunities that can be exploited and highlights concerns to be avoided / mitigated against.
• Continuously builds and strengthens relationships with colleagues within the organisation; with existing and potential customers, partners, regulators, suppliers, etc. for smooth, efficient, accurate and value- adding service delivery.
• Creates value adding solutions drawn from different product offerings to address client needs.  Socializes and sell the solution to the different stakeholders within the client, the bank and regulator as appropriate.
• Interacts with people (colleagues, customers, stakeholders and the public at large) in different social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that are consistently with the values of the organization.

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Job Purpose Statement

The main purpose of the role is to daily management of the General Ledgers (GL) that form the primary source of financial information for the Group. This role will handle monthly, quarterly and annual financial closings, coordinate the subsidiaries to ensure standardization, accuracy and completeness of data for consolidation of the financials.  The role will enhance the quality of financial discipline and management reporting to achieve the group entities objectives. 

 The role supports the Deputy Director, Finance to ensure review of GL for overall integrity and accuracy of the general ledgers as a basis for the preparation of financial and management reporting. Additionally, the role will be involved in statutory reporting especially co-ordination of annual accounts process.

 Specifically, the role will participate and support implementation and entrenchment of financial controls culture, policies, tools, processes and procedures that ensure internal efficient and effective preparation and dissemination of financial information. The role cuts across financial control and financial reporting in Kenya and the subsidiaries. 

Ideal Job Specifications

Academic:

• University degree in business related studies or equivalent.
• MBA is an added advantage.

Professional:

• CPA, ACCA, CIMA or equivalent professional qualification Desired work experience: 
• Five years’ post-qualification (accounting) experience in a medium to large corporate organisation.
• Four years’ work experience in middle management role.
• Practical experience in use of relevant MS Office applications.
• Competence in the use of SAP, SAP BODs, SAP BPC and T24.
• Experience in the financial services industry or banking sector would be an added advantage

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Job Purpose Statement

The UX/UI Designer at LOOP DFS is responsible for creating intuitive and visually appealing interfaces for mobile and web applications to ensure a seamless user experience.

The role requires collaborating with product management and engineering to define and implement innovative solutions for product direction, visuals and experience. Using UI design principles, the designer will be responsible for conceptualizing original ideas that bring simplicity to complex design roadblocks ensuring ease of use, executing all visual design stages from concept to final hand-off to engineering.

Ideal Job Specifications

Academic:

BSc. in Human-Computer Interaction, Interaction Design or related

Professional:

Certification in UX/UI Design

Desired work experience:

• Proven UI experience
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
• Excellent visual design skills with sensitivity to user-system interaction
• Solid knowledge and experience of Figma, Adobe XD, InVision
• Understanding of typography, colour, layout and motion design principles
• Knowledge and experience of user experience design principles - heuristics principles, the latest UI trends, techniques, and technologies
• Domain knowledge of Android, iOS and web software development platforms
• Knowledge and understanding of information architecture
• Knowledge and understanding of responsive design
• Knowledge and understanding of how to design for inclusivity and accessibility
• Experience working in Agile/Scrum, SDLC development process
• 2-3 years of relevant professional experience

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Job Purpose Statement

To develop technical solutions to problems and opportunities presented by the Business. Functional and non-functional aspects of the technical solutions should be considered utilizing the available technology assets.

The role will act as the technical lead for major system projects and will provide technical direction and proposals to meet the new business requirements or cover an existing functionality gap.

Job Specification:

• A Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field of study from a recognized university.
• At least one certification from the following CBAP, TOGAF, ITIL Foundation or Design Thinking and Innovation.
• At least 3 years background in software development inclusive of databases, applications, infrastructure, cloud technologies.
• Experience in software development lifecycle management using waterfall, agile & hybrid methodologies.
• Proven track record in designing and implementing mass market complex projects within the financial services industry.
• Ability to communicate and influence even in ambiguous environments with no formal authority.
• Familiarity with DevOps, Agile working and CICD
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.
• Proven experience as a backend developer, preferably in a fast-paced environment.
• Proficiency in one or more backend programming languages such as Python, Java, Node.js, or Ruby, spring boot.
• Experience with backend frameworks such as Django, Flask, Spring Boot, Express.js, or Ruby on Rails.
• Experience with version control systems (e.g., Git) and CI/CD pipelines.
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.

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JOB PURPOSE STATEMENT

To develop technical solutions to problems and opportunities presented by the Business. Functional and non-functional aspects of the technical solutions should be considered utilizing the available technology assets.

The role will act as the technical lead for major system projects and will provide technical direction and proposals to meet the new business requirements or cover an existing functionality gap.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

• Translate documented business requirements into functional and non-functional technical requirements for development/implementation.
• Work with business and all technical teams with an interest in the design of the solutions to ensure they are easy to operate and maintain while keeping in line to NCBA’s security standards.
• Support project management- Provide technical oversight on projects and ensure that requirements are in alignment with business strategies and business architecture roadmap/framework
• Translate strategic initiatives into delivery-focused change initiatives, while translating business processes and issues into effective conceptual and logical models.
• Independently manage conflict among diverse cross portfolio stakeholders related to competing interests and requirements. Able to help stakeholders objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions.
• Reviewing development to ensure what is delivered is as per the agreed architecture, technical requirements and is also in line with the Business intent.  The review should be done with every iteration or change from Business requirements.
• Set baseline through introduction of standards and working practices such as coding standards, design principles and tools.
• Experimenting by building prototypes, frameworks and foundations to be consumed by the technical team.
• Propose architectural improvements
• Participating in technology selection-Participate in identifying fit for purpose technologies solutions for Digital Business

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field of study from a recognized university.
• At least one certification from the following CBAP, TOGAF, ITIL Foundation or Design Thinking and Innovation.

Desired work experience:

• At least 3 years background in software development inclusive of databases, applications, infrastructure, cloud technologies.
• Proven experience as a backend developer, preferably in a fast-paced environment.

JOB COMPETENCIES

Technical Competencies

• Proficiency in one or more backend programming languages such as Python, Java, Node.js, or Ruby, spring boot.
• Experience in software development lifecycle management using waterfall, agile & hybrid methodologies.
• Proven track record in designing and implementing mass market complex projects within the financial services industry.
• Familiarity with DevOps, Agile working and CICD
• Experience with version control systems (e.g., Git) and CI/CD pipelines.
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.
• Experience with backend frameworks such as Django, Flask, Spring Boot, Express.js, or Ruby on Rails.

Behavioural Competencies

• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.
• Relate easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
• Ability to form trusted relationships with technical teams and customers
• Possess broad knowledge of business and has an interest in market trends. Have intricate knowledge of our business: its vision, mission, strategy, values and how it operates.
• Clearly communicate and share the planned cyber initiatives, reports, and risks with executives, business leaders, and stakeholders across the organization - in a manner that leaves them all touched, moved and inspired.
• Passionate about innovation. Loves technology and possesses both a deep and broad understanding of the technology market and cutting-edge technology and Cyber trends.
• Continuously listening to our stakeholder’s feedback and coming up with new architectures and enhancing existing ones to leverage these cutting-edge technologies.
• Self-motivated and self-managing.
• Have a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and profits.
• Delivery model is organized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.

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Job Purpose Statement

This role provides leadership to the legal department and executive leadership across the fintech business, including the different markets in which LOOP DFS Limited (‘the Parent Company’) will operate in through its subsidiaries. This will be through overseeing and supervising the following key performance areas:

Regulatory Compliance;

• Ensure the Company and its affiliates’ adhere to laid down laws, regulations, guidelines and specifications relevant to its business processes and promote healthy relations with the regulatory authorities that govern the Company and its affiliates.

Legal & Corporate Affairs;

• Overall management of the legal unit through contract management, litigation management, offering and providing concise legal advisory and opinions. Provide executive summaries on emerging and topical legal issues/laws.
• Corporate affairs entails shaping public opinion & policy and management of key stakeholders including government and regulatory agencies thereby growing the reputation of the Company and its affiliates.

Intellectual Property management and compliance;

• Oversee the development, ownership, management and marketing of Intellectual Property as an intangible asset to the Company and its affiliates for purposes of value creation.

Company Secretariat;

• Advisory to the board of directors on good corporate governance practices and compliance, and act as the secretary to the boards.

ESG (Environmental, Social & Governance) strategy and compliance

• Manage the Company’s sustainability efforts and ensure all the Company’s business models emphasizes on social responsibility.

Ideal Job Qualifications

Academic:

• Bachelor’s Degree in Law (LLB);
• Masters’ Degree in Laws (LLM) or a related Business Area;  
• Certified Public Secretary

Professional:

• Admission as an advocate of the High Court of Kenya with a current practising certificate;
• Member of the ICS in good standing (Not mandatory but desirable);
• Professional qualification in Management (Not mandatory but desirable)

Desired work experience:

• Minimum 10 years post admission relevant experience in a financial/corporate environment or similar practice;
• Minimum five 5 years Managerial experience or similar demonstrated leadership;

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Job Purpose Statement

Loop is the flagship product that anchors the LOOP DFS strategy. Loop is anchored on platform strategy that could scale throughout Africa and be a mobile-based payment and financial services platform connecting consumers and merchants. The platform offers a variety of services, such as mobile money transfers, bill payments, P2P lending, and digital wallets for merchants to receive payments. The platform leverages the growing use of mobile phones and the increasing demand for financial services in Africa to attract and retain customers.

To further scale the platform, LOOP DFS will collaborate with established financial institutions, mobile network operators, and other relevant companies to offer a comprehensive suite of financial services.

The Loop Credit Growth Manager, Credit, lives at the intersection of product monetisation, marketing and development. The role holder executes acquisition and growth strategies that achieve consistent revenue growth and customer loyalty.

The role holder is responsible for revenue growth and retention of the Loop credit products. They must implement a framework for prioritising retention-specific initiatives. They will lead a team of retention officers responsible for executing and scaling customer activation and retention campaigns across the customer journey. The main objective will be to increase monthly recurring revenue, optimise customer lifetime value, reduce net dollar churn, and increase net expansion revenue.

Ideal Job Specifications

Academia and Professional Certifications:

• University degree Upper Second or Equivalent
• Relevant professional qualification in Marketing would be an advantage.

Experience:

• 8 years’ work experience in a financial services environment handling Marketing, PR or Business Development responsibilities. Prior experience in the development of Retention programs would be preferred.

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Job Purpose Statement

Loop is the flagship product that anchors the LOOP DFS strategy. Loop is anchored on platform strategy that could scale throughout Africa and be a mobile-based payment and financial services platform connecting consumers and merchants. The platform offers a variety of services, such as mobile money transfers, bill payments, P2P lending, and digital wallets for merchants to receive payments. The platform leverages the growing use of mobile phones and the increasing demand for financial services in Africa to attract and retain customers.

To further scale the platform, LOOP DFS will collaborate with established financial institutions, mobile network operators, and other relevant companies to offer a comprehensive suite of financial service.

The Retention Manager lives at the intersection of product monetization, marketing and development. The role holder is responsible for the execution of acquisition and growth strategies that achieve consistent revenue growth and customer loyalty. This role will mainly focus on LOOP merchant products.

They partner with the relevant internal stakeholders to understand customer behavior and thus achieve Retention focused cross-selling models, revenue management plans, customer information management tools, loyalty and rewards programs as well as Customer Value Proposition (CVP) enhancements.

The role holder is responsible for revenue growth and retention. They must implement a framework for prioritizing Retention specific initiatives. They will lead a team of Retention officers responsible for executing and scaling customer activation and retention campaigns across the customer journey. The main objective will be to increase monthly recurring revenue, optimize customer lifetime value, reduce net dollar churn, and increase net expansion revenue.

Ideal Job Specifications

Academia and Professional Certifications:

• University degree Upper Second or Equivalent
• Relevant professional qualification in Marketing would be an advantage.

Experience:

• 8 years’ work experience in a financial services environment handling Marketing, PR or Business Development responsibilities. Prior experience in the development of Retention programs would be preferred.

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Job Purpose Statement

The Travel & Mobility Ecosystem lead is responsible for the design, implementation, monetization and overall ownership of the commercial strategy of the assigned Ecosystem

This role is responsible for strategic planning, budgeting, execution and achieving of financial and strategic targets for the Travel & Mobility    Ecosystem.

The role holder is expected to have an entrepreneurial mindset along with leadership qualities. They should be a creative strategist with excellent organizational abilities and expert in managing Marketing efforts. The role holder is the primary relationship owner for all partnerships within the Travel & Mobility ecosystem.

The role holder will leverage on market research, business analytics, partnerships, coopetition, technology and ideas inside/ far outside of the company, constantly scanning the economic landscape to identify and capitalize capabilities that enable the success of new digital business commercial models for long-term competitive advantage within the assigned ecosystem.

The role holder will be responsible for developing and owning sales & marketing strategy, go-to-market strategy and planning, lifecycle management, affiliate marketing management, campaign planning & management, customer funnel optimization, external stakeholder management and mentoring a high-performing growth team within the Digital Business.

The role holder should be obsessed with tracking performance and is expected to constantly have/source the requisite data to prove what is working and what isn’t, and to effect timely corrective action as required. S/he should possess strong commercial acumen and ability to come up with ideas for driving product growth, customer acquisition, customer lifetime value, customer retention, revenue growth and profitability of product line(s) is key to the role

Prevention of business loss are critical to succeed in this role including Commercialization support and guidance to the regional business teams in bank’s subsidiaries.

Proactively engage and socialize internal stakeholders to  buy into respective  ecosystem strategy that are aligned with the overall organization strategy. The role ensures  strict adherence with all regulatory  requirements including proper documentation, routine portfolio monitoring and risk management

Actively coach all assigned team members and other key stakeholders in aid of their achievement of performance and career progression.

Relevant experience in the specific sector will be an added advantage

Ideal Job Specifications
Academic:

•  A Bachelor’s degree in Business Management, Accounting, Economics, Commerce, Finance or related fields.
•  MBA or a Master’s degree in a business field is desirable.

Work Experience:

•  At least 10 years work experience, 5+ years of overall experience in the financial services sector at management capacity and participated in strategy development and implementation, and having lead large successful business development projects and/or initiatives.

Skills Required:

•  Strong track record in developing new ventures and strategic business partnerships with demonstrable commercial impact and significant strengthening of customer acquisition and loyalty. You are highly entrepreneurial, innovative and passionate about emerging themes and opportunities in the new economy.
•  You are creative enough to envision capabilities within the ecosystem that simply weren’t possible in the past.
•  Commercially minded - you are comfortable speaking the language of marketing/sales funnels, platform thinking, know your way around a business model, and have a creative and strategic mindset.
•  Ability to lead and deliver results that have significant impact on the organization through diverse teams.
•  Can interact with people (own team, colleagues, customers, stakeholders and the public at large) in different social and cultural environments, showing respect and positive regard for them in a unifying and
• professional way consistent with the values of the organization.
•  Great public speaking skills - you're confident in front of a room with over 200 people, and you can easily engage & shine in a 1-on-1
•  Creative, process-driven, proactive - while you're great at jumping in and doing things last-minute when necessary, you have strong skills in creating processes to ensure that nothing is forgotten and your work flows smoothly.
•  Super organized and a proactive problem solver – great at managing your time and workload to ensure everything gets done, and skilled at balancing multiple priorities.
•  Deep professional experience developing GTM and ecosystem strategies related to digital transformation, cloud, Travel & Mobility , and emerging technologies.
•  Naturally inquisitive and successful in researching key issues. Can reflect on what needs to happen next, what might get in the way, and therefore what needs to be put in place to ensure progress. Is aware of what constitutes best practice in the Fintech sector and strives to deliver on this.
•  Ability to assess the organization’s vision, goals, objectives, and strategies to identify the desired future.
•  Ability to inculcate a culture of project management excellence – project leadership, accountability, highperformance teams, customer and market focus, robust solutions, alignment, discipline, speed and quality.
•  Understands financial management concepts, can use the principles to develop business cases, describe events and incorporate the same in problem solving and decision making.