Latest Vacancies at Athena

What does the role require?

We are looking for highly effective Operations Managers who love coaching and inspiring their team of EAs to set ambitious goals, create long-lasting relationships, and ultimately help our clients to live their best lives whilst living life to the full as well. Do you have experience in effectively managing teams and are inspired by the following?

• Building trust;
• Actively listening;
• Effective goal-setting;
• Fostering growth and increasing confidence
• Providing support on the development journey;
• Giving constructive feedback

What does an Operations Manager do?

• You’re the leader of a pack. You will pilot a group of Executive Assistants and steer them to excellent performance and progress through effective team management and leadership, relationship building, systematic onboarding, full accountability, and promotion and practice of Athena’s culture and engagement.

This role carries out six major functions on a day-to-day basis: Lead, Support, Guide, Manage, Track, and Advocate:

• Lead:  You understand the mission, vision, core values, and value proposition of Athena and make these your North Star when executing your role.
• Support:  You ensure that EAs consistently perform with excellence and progress with desire by providing relevant training, resources, and empowerment.
• Guide:  You demonstrate a thorough awareness of the various duties that EAs perform on a daily basis while identifying areas for development and reinforcing their strengths.
• Manage:  From onboarding to issue resolution, you take ownership and accountability for any activity or initiative that involves your team.
• Track:  You keep a check on the client-EA partnership health while also monitoring EA attendance, concerns, escalations, and owning the resolution of performance and quality issues.
• Advocate:  You strengthen Athena’s values, house rules, and policies while promoting a positive work-life blend.

Who are we looking for?

We are looking for the following experience and skills:

• You are a leader.
• You have a solid EA experience or understanding of the role.
• You are an excellent communicator.
• You have a continuous improvement mindset.
• You have great organizational skills.
• You are collaborative yet independent.
• You love the remote-first culture.

Our Must-Haves and Nice-To-Haves

Feeling excited that this role could be perfect for you!? Read on.

We are looking for candidates who have the following qualifications for this role:

• At least five (5) years of operations and people management experience in the BPO, service industry, and similar operations
• At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders.
• Excellent coaching skills and a passion for people development
• Excellent English communication and presentation skills
• Excellent (cross-functional) stakeholder management skills
• Good grasp of the industry-standard performance management
• Proficient in creating business reports and performance narratives
• Good role model
• Willing to work night shift and rotating shifts

It would be nice to have the following:

• Experience as an Executive Assistant or managing Executive Assistants
• Experience in project management, training, and quality
• Coaching certification
• Experience working with C-level executives in Western countries
• Experience working with fast-paced tech startups.

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What does the role require?

Honestly, the role of an Athena Executive Partner is limitless. 

• There isn’t a ‘one description fits all’ as the role is wonderfully varied based on our clients’ needs. Athena XPs, in addition to the below day-to-day requirements, have planned weddings, organized dinner parties, forged new friendships and business relationships, developed new skills like web design, and produced podcasts - and that’s just to name a few. 

Day-to-day requirements:

• Optimize your client’s time and priorities to help them reach their ambitious goals
• Take ownership and manage calendars and scheduling 
• Research and develop plans for your client’s personal and professional growth
• Surprise and delight your client by demonstrating initiative 
• Build rapport with your client’s network and team and help to manage these important relationships 
• Drive internal and external communications, presentations, reports, and social media

What is needed to have a successful career as an Athena XP?

• Whilst we invest in your training and development, you will need to provide your own device.
• Upon successful completion of your training, you will be issued an Athena MacBook.
• RAM minimum: 8GB (however 16GB is recommended)
• For Laptop: 8th generation (8000 series) Core i5 or better; AMD Ryzen series processors
• For Desktop: Ryzen 5 3000 series and above. If Core i3 - 10th generation or higher.
• For Mac: Core i5 - 2017 or higher Core i7 - 2016 or higher (not recommended : Core i3)
• Residing in Nairobi, Kenya
• Internet connection: Download speed - 30 Mbps minimum; Upload speed - 15 Mbps minimum
• Excellent command of the English language, both spoken and written
• Willingness to work full-time (40 hours/week) at a time that suits your client (often US timezones)
• Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and productivity and project management tools/apps
• Preferably experienced with online/remote/virtual work, however not essential
• A charismatic ‘can-do’ attitude
•  A police clearance is required for successful candidates and should be readily available once identified for the role.

Who are we looking for?

• The Athena business is growing and it’s a very exciting time to join (not just because we have an annual conference in beautiful parts of the world to celebrate our success!) but because we have created a business that cares about people - and we want to help them to become the best they can be.
• We have intentionally set a very high standard for our XPs and our culture is also of a high standard of performance (but so is our fun facto!).
• We are excited to offer career opportunities to people who:
• Has experience working on US timezone shifts.
• Are motivated by impact and driven by wanting to help others  
• Embody trust and dependability
• Can tackle complex problems and offer creative solutions
• Take pride in the quality of their work and in constantly improving
• Foster a strong desire to learn and develop 
• Have deep emotional and social intelligence