Latest Recruitment at Absa Bank Limited

Job Summary

To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s product and provision of excellent customer service

Job Description

Accountability: SALES TO RETAIL CUSOTMERS - TIME SPLIT  60%

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Accountability: CUSTOMER SERVICE -  TIME SPLIT 15 %

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans
• Open scheme loan accounts referred by the Scheme Loans Relationship Managers

Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS   TIME SPLIT 15 %

“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT   TIME SPLIT 10%

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.
• Deputize for the Line Manager whenever required.
• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

To provide project management services and to develop, maintain and enhance operational business relationships.

Job Purpose:

• Reporting to the Head of Change, the role holder is expected to take full responsibility for the successful delivery of business and technical solutions in support of the strategic and operational objectives of Absa Bank Kenya Plc .

The delivery can involve:

• A business-critical project of large to medium size and complexity, or
• A major work stream of a large and complex project, or
• Smaller and/or less complex projects, or
• A combination of the above.
• In the delivery of projects, follow and apply Absa Bank Group Limited project practices, standards and methodologies as defined from time to time.
• Collaborating with various stakeholders in ensuring that the project is delivered on time, to budget, quality and in compliance with Absa Bank project policies, standards and methodologies.
• In the delivery of programmes or projects will follow and apply Absa Bank project practices, standards and methodologies as defined from time to time and ensure that all activities and duties are conducted in full compliance with regulatory requirements and Enterprise-Wide Risk Management Framework.

Key Accountabilities:

Project Definition and Planning - 30%.

• Support development of business requirements to meet their strategic objectives, including assistance in the development of business cases and project Charters for the related projects.
• Confirm business case and Project Charter sign-off from Project Sponsor and Steering Committee.
• Define scope and plan the project and agree structure and deliverables based on the agreed/signed off business Requirements.
• Prepare and agree detailed project responsibilities.
• Ensure all such investment is well funded and that the senior management are aware of their responsibilities in achieving the successful delivery of the associated projects
• Agree and secure resource requirements for the Project.

Project Management, Governance and Risk Management - 50%

Outputs:

•  Manage large scale projects, leading a project team and dedicated resources to deliver projects in-country or across Africa.
• Establish and maintain the correct structures to control and monitor the initiation, progress and delivery of the project and comply with the correct structures in line with Project Management Methodology
• Actively participate in all phases and activities of the project and provide specialist guidance to the project team, particularly in project definition, requirements analysis, business and technical design and change control activities.
• Control/co-ordinate the work of the project team, allocating tasks, monitoring progress, ensuring awareness of responsibilities, and securing commitment to successful project delivery.
• Prepare current and accurate forecast of costs, cash flow, timescales and resource requirements and agree with the Project Steering Committee
• Identify and manage all programme/project issues and risks including their appropriate escalation and contingency management.
• Identify all products and tasks associated with their completion.  Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion.
• Monitor and control the use of resources and funds against the original budget or, where appropriate the latest allocation.  Gain agreement for all changes to the project as necessary.
• Provide regular and accurate progress reports and updated plans on a regular basis but at least on monthly basis to the project Accountable Executives, impacted senior stakeholders and if appropriate the Programme Manager/Project Steering Committee.
• Ensure that operational support staff, where appropriate, are adequately trained and prepared for implementation of the solution, that the operational handover is well planned and managed, without any adverse effect on existing systems and processes, and that all SLA commitments are fully achievable.
• Establish the correct structures to control the ongoing operational service, through the establishment of Service Management Groups and Service Level Agreements.
• Within the context of a Programme, confirm any plans for the external procurement of resource and services with the Programme Manager.
• Participate in the process of procuring the external supply of resource and services where called upon.
• Ensure that all service contracts are in place (signed and executed) before project is implemented
• Establish an agreed audit plan to monitor progress on a regular basis and to audit quality, as and when appropriate, throughout the life of the contract.
• Prepare a quality plan for each project that outlines the overall approach to quality, identifies the standards to be employed and/or developed in the preparation of all products and plans for the process of quality assurance, review and control.
• Ensure that all tasks carried out comply with departmental procedures, mandatory quality standards and agreed architectural framework.
• Manage the full lifecycle of development from full business case, the handover of project deliverables, completion of the project to post-project review ensuring quality deliverables throughout.
• Manage compliance with project practices and methodologies while being proactive with any resourcing and financial constraints.
• Define controls for budgeting, resourcing, scheduling, and quality of project to ensure compliance
• Implementing self-health-checks and improvements to ensure effective control is always maintained.
• Standards to be employed and/or developed in the preparation of all products and plans for the process of quality assurance, review, and control

Controls and Communication - 5%

• Coordinate stakeholders’ engagement to advice on governance requirements of all Transformational initiatives.
• Keeping the stakeholders regularly informed of the position for their initiatives against agreed plans and remediation areas if any.
• Managing the communication aspects of all governance exceptions and progress with problem management activity.
• Ensure that all activities and duties are conducted in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Bank Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Ensure adherence to the Group IT security policy and controls in accessing any system
• Comply with Operational risk and rigor in respect to protecting our people, customers, assets and the organization.
• Ensure all requests are properly authorized and signatures verified before processing.
• Participate in snap checks and enhance the same if an opportunity arises.
• Ensure to support audits being performed.

Staff management -15%

• Agree resource plans with the Accountable Executive and or project steering committee and manage and lead sub-project team.
• Set work scope and targets for the sub-project work-streams and monitor, control and support sub-project   manager’s performance.
• Identify any training needed to support project implementation, planning delivery of training within project timescales.
• Contribute to the performance assessment of staff undertaking sub-project work.
• Provide coaching and guidance to sub-project staff to ensure high standards of deliverables. Encouraging contribution and feedback from the team.

Preferred Qualification

• PRINCE2 or PMP Certified (candidates not possessing this would be expected to achieve Certification status within 6 months

Experience

• Familiar with Prince 2 methodology, PMI, or any other relevant Change/Project management methodology.
• Knowledge of the Change Governance Framework.
• Good understanding of value-based management principles
• Experience of appropriate project/programme management software
• Planning – strong skill in producing, monitoring, and delivering on project plans.
• Innovative problem solving – ability to challenge the status quo and drive beneficial change.
• Value-based business perspective – appreciation of the Absa strategy and of commercial consequences of project /programme management decisions.
• Managing resources – mobilizes and manages corporate resources against a value-based agenda.

Knowledge & Skills

• Communication & presentation skills
• PowerPoint design and data visualization skills desirable
• Project Management
• Planning – skill in producing, monitoring and delivering on project plans.
• Managing resources – mobilizes and manages corporate resources against a value-based agenda. Proven Project Management and Change Management skills and expertise
• Experience of applying project management best practices and disciplines (e.g., Prince2, MSP or equivalent)
• Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
• Exposure to governance, control, and risk management
• Proven ability to effectively work across teams at all levels
• Ability to negotiate/influence stakeholders at senior level

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Job Summary

To coordinate, plan & deliver day-to-day team tasks & activities in order to execute compliance accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs

Job Purpose:

• The role holder will be Compliance professional responsible for supporting and providing risk advisory to the bank and all its subsidiaries on matters Data Protection and Reputation Risk.

Oversight of Data Protection/Privacy Risk

• Providing Risk Advisory and business engagement to ensure Absa and its subsidiaries are in full compliance to the Data Protection Act.
• Be the de-facto Data Privacy Officer (DPO) and spear head Data Privacy from a second line perspective.
• Performing market intelligence to determine proactively any areas of potential exposure to Absa with respect to Data Protection.
• Streamlining any identified business processes to DPA requirements and best practice.
• Communicating in a proactive manner to the businesses to ensure products, services and channels both existing and new are reflective of DPA requirements. 
• Represent Absa Bank and its subsidiaries in industry initiatives such as KBA.
• Develop and map out a proactive robust training program for the Bank and its subsidiaries.
• Demonstrating thought leadership by presenting alternative recommendations to existing approaches.
• Be the main point of contact/ liaison between the Bank and the Office of the Data Protection Controller (ODPC).
• Ensure that all data privacy regulatory requirements/incidents are logged and tracked to conclusion.
• To provide country support and coordination with data privacy/protection policies and standards.
• Prepare data privacy reports and provide representation to the various governance forums within the bank.
• In line with the approved Data Privacy Target Operating model, provide oversight on Privacy initiatives.
• Ensure timely submission of licensing/registration requirements as a data processor and controller.
• Ensure Data Subject Requests are processed and responded to timeously.
• Ensure Cloud governance process is adhered to by the business.
• Ensure Privacy Impact Assessments are adequately documented, supported and reviewed.
• Identification of emerging privacy risks and escalation to senior management.
• Ensure oversight and alignment to policy requirements for Data Touch Points updating, Business List of Records, third party management.
• Work closely with Data Governance teams to ensure data quality, completeness and accuracy.
• End to end responsibility for Reputation/Ethics Risk oversight for ABK and its subsidiaries.
• Ensure Reputation Risk Framework, Policy formulation, localization and sensitization across the Bank and various subsidiaries.
• Ensure training of staff on Reputation Risk Management.
• Prepare management and Board decks on reputation risk profile of the bank and subsidiaries.
• Conduct assessments of the Reputation Risk profile of the Bank and its subsidiaries on a monthly/quarterly basis.
• Provide oversight of first line reputation risk initiatives; and
• Partner with business to ensure reputation risk is mitigated for new and existing initiatives.
• Provide oversight and draw insights from adverse media screening initiatives within the FLOD Operations team.
• Communicating in a proactive manner to the businesses on potential Reputation Risk exposure initiatives/points
• Work with in-country MCR team to ensure that advertising and other content is in line with Absa values.
• Provide oversight for business (RBB, CIB and Subsidiary) messaging other external content to ensure Reputation Risk concerns are addressed.
• Provide steer on Reputation Risk escalations and ensure remediation of any related risk exposures.
• Providing input to the Reputational Risk Committee
• Reviewing packs that business teams wish to submit and ensuring that requisite issues have been considered and incorporated into papers before they are tabled.
• Reviewing feedback from the Reputation Committee and identifying any actions that require his/her input.

Key Accountabilities:

SME Support & Guidance 75%

• Establish close working relationships with Business compliance to ensure support for Reputation and data privacy policies and framework.
• Act as a role model and drive proactive application of Absa Values throughout the team including establishment of common goals and objectives.
• Support the business leaders to deliver a high-performance culture.
• Support the embedment and roll out of Data Privacy & Reputation Risk policy and review of reports.
• Oversight and Regulatory initiatives – 25%                                     
• Keep local compliance stakeholders updated on data protection initiatives, and the impact to their business.
• Embed appropriate policy and procedure review mechanism to assess reputational risk before it is assumed.
• Keep the Country Head of Compliance and other Management and Executives informed on Reputation and data privacy matters (regulations and policy) which may pose financial or reputational risks.

Qualification(s)

• Bachelor of Law Degree
• Professional Qualification(s) on Conduct (– sub-risks) and Data Protection Capability

Analytical Skills/ Qualifications/ Experience

• Excellent command of Laws, Regulations touching on Data Privacy/ Banking/Financial Services/ Investment Services etc

Experience:

• 8-10 years’ experience in Banking/Financial services in a fast-paced environment
• Stakeholder management skills/ negotiation skills
• Extensive relationships with key Regulatory contacts
• Wide Ranging compliance/ risk mitigation experience in financial services
• Tact and sensitivity as well as strength and authority are important.
• Ability to use initiative and work with minimum supervision but ensuring, at the same time, that the line reports are kept fully informed at all times.
• Ability to consider issues from a range of angles and propose creative solutions that assist the business in achieving its goals in a safe, compliant and controlled manner.
• Ability to make a real contribution in a rapidly changing environment and thrive on change and the need to learn rapidly.

Knowledge & Skills:

• Intellectual and analytical skills of a high order.
• The flexibility to appreciate the commercial objectives of the business, coupled with an ability to challenge, independently and constructively, senior management, peers or other staff where appropriate, to insist upon adherence to the highest standards of business practice and to the requirements of relevant authorities.
• Ability to keep calm and provide steer during periods of high pressure/ scrutiny.
• Ability to deliver and meet objectives with minimal supervision.
• Excellent prioritization skills and escalation management skills.
• Ability to make quick informative decisions in a rapidly changing environment.

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Job Summary

To plan, manage and monitor the implementation of risk activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Purpose:

• In support of the Head of Operational Risk, help deliver the Operational Risk strategy of excellence, responsible to deliver expert Operational Risk consultancy services to all business areas operating within the country.
• Assist the Head of Operational Risk to embed an operational risk management culture in all business areas operating within the country.
• Delivering operational risk management tools, advice and reporting in line with the laid down policies and procedures.
• Participate in initiatives to manage risk and improve the country risk profile.
• Required to submit regular reports to the Head of Operational Risk in line with the laid down reporting framework.
• Contribute to in-country Operational Risk Budgeting and cost management.

Key Accountabilities

Testing and Technical Business support, advice and guidance - 60%

• In support of the Head of Operational Risk, provide operational risk advisory services within the country with the main objective to educate business line-management in the use of the various Operational Risk Management and Assessment tools available to the business.
• Embed operational risk management ownership in all business units through providing expert advice, sharing best-practice and risk mitigation techniques with business management to enable them to pro-actively manage the operational risks within the business area.
• Assist the Head of Operational Risk to manage and coordinate all operational risk related activities in the country and provide expert support to business line-management as necessary and provide regular feedback to Heads of business units and the Head-Office.
• Provide guidance, education and training to business line-managers in event reporting.
• Ensure that the various Group policies governing Operational & Resilience Risk Management Framework (ORRMF) and other policies are properly disseminated and embedded in the business units in a timely manner.
• Regularly attend local Executive meetings and represent the Head of Operational Risk as delegated. Address any issues that require input from a non-financial risk management perspective, or new strategic initiatives that require risk management principles applied to them.
• Advise and assist the business to minimize Operational Losses through pro-active:
  • Fraud Management
  • Information Security Management
  • Operational Loss Control
• Contribute to the delivery of operational risk management services in a positive manner through value adding advice to reduce costs or by improved controls or by improving profitability where possible.
• Ensure that there is awareness and capability for all operational events to be reported using the Operational Risk Management System (ORMS).
• Ensure that using the ORMS tool, events are categorized and analyzed into the risk universe profile, trend analysis performed, and proactive action taken.
• Analyze trends and overall risk profile information supplied from the Centre and support the business to devise suitable risk mitigation action plans.
• Assess new procedures and procedural changes to identify operational risks and proactively mitigate them.
• High level insight into contracts, project plans, definition documents, strategic initiatives, executive minutes, or any other documentation that would require operational risk management involvement therein and provide feedback to the relevant teams.

Internal Client Liaison and Relationship Management / Stakeholder Management - 10%             

• Create and maintain fit for purpose multi-layer relationship network with all relevant functions and participate actively in all Basle 2 and Operational Risk initiatives within the country.
• Assist the Head of Operational Risk to respond to Regulatory Consultations on Operational & Resilience Risk.
• Ensure that business functions deal with events, audit findings and new risks in a measured and controlled manner, track actions and challenge assertions as to completion, adequacy and effectiveness.
• Work as part of a larger team of Non-Financial Risk professionals on larger or broader projects as required.
• Ensure that ongoing adherence to ORRMF policies is monitored, tracked and reported on.
• Contribute to the ongoing improvement of existing policies as required.
• Assist in the preparation of monthly reports on the state of operational risk for the monthly Risk Control Forum, CMC and Centre Operational & Resilience Risk function.
• Assist in the preparation of quarterly reports on the state of operational risk for the Executive Risk Committee (ERC), Board Risk & Audit Committee and Board.
• Monitor and review the documentation emanating from ORMS and other reporting in each business unit, ensuring a consistency of high standards in terms of delivery within timeframes and information content.
• Communicate with the Head of Operational Risk and discuss strategy, contribute to discussions relating to the ORRM framework, tools and processes, help build the collective strength of the Operational Risk team and improve the profile of the team in the business.

Operational Risk Framework, Policies and Standards implementation and oversight - 20%

• Ensure that Group/ Africa Regional Operational (ARO) Risk policies and procedures are cascaded appropriately to all levels of the business, and that appropriate actions are taken by the business to comply.
• Communicate and maintain a raised level of operational and resilience risk awareness in all staff in the business through direct contacts, operational and resilience risk awareness circulars, training and engagement of all stakeholders within the country as assigned by the Head of Operational Risk.
• Provide expert advice, share best-practice and risk mitigation techniques with business management to enable them to pro-actively manage the operational and resilience risks within the business area.
• Communicate with the Head of Operational Risk and discuss strategy, contribute to discussions relating to the Operational & Resilience Risk framework, tools and processes, help build the collective strength of the Operational Risk team and improve the profile of the team in the business.
• Review compliance to Group and ARO non-financial risk policies and report discrepancies to Head of Operational Risk accordingly.

Operational Risk Reporting - 10%

• Prepare reporting to risk forums and committees (Country RCF agenda and escalation to local and Centre ERC)
• Prepare all the reports required by the business or ARO.
• Provide support to Head of OR while preparing and coordinating RCF/ERC/SAC committees process on a frequently basis.
• Ensure adequate coverage

Qualification

• A degree preferably business related
• Certification in risk management

Experience

• Operational & Resilience Risk Management
• Control & Governance
• Fraud Prevention
• Performance Management
• Time management and personal organization
• Operational & Resilience Risk Management
• Project Management
• Auditing
• Compliance

Knowledge & Skills

• Problem solving skills
• Communication and influencing skills
• Stakeholders’ management
• Teamwork
• Analytical
• Good understanding of Absa Operational & Resilience Risk policies
• Detailed understanding of the ARO Operational Risk Strategy, operating structure and interface with other functions
• Knowledge of bank products, processes and systems that support them
• Good understanding of legislation relating to the banking industry
• Knowledge of constructing reports, executive summaries, and briefs
• Data Analytics and Storytelling