Jobs at Standard Bank Group

JOB PURPOSE

As a Product Manager within the Innovation unit at Stanbic, you will drive the latest and most innovative ideas through the product development lifecycle. You will operate as the product owner to deliver next generation product offerings to our customers. You will play a key role in ideating and co-creating new features and products, leveraging partnerships, that uniquely meet the needs of Stanbic’s customers and indeed those of Standard Bank Group and our partners’ customers.

Specifically, as Product Partnerships Manager, the role holder will be responsible for defining, developing and executing the route -to-market for embedded fintech, real-time digital experiences and API marketplace ecosystems in collaboration with FinTechs, financial institutions and beyond, creating value for our clients, our partners and their clients. The role holder will be part of the wider Innovation team, working at the intersection of traditional finance and the disruptive world of building our banking-as-a-service business model. To accomplish this, the role holder will remove uncertainty, making it clear what product partnerships capabilities should be developed or optimized and why, drive overall vision and product strategy on product partnerships, including but not limited to Open Banking to a coherent whole, and work closely with internal and external partners to deliver scalable partnerships solutions.

The role holder will also support the roadmaps of other Innovation solutions including our select ecosystems and broader partnerships, with the goal of unlocking additional and new revenue streams as well as driving adoption of new technologies. Ultimately, the role holder will own and build deep integrations with partners to drive value to our customers and those of our partners, while generating new revenue streams for Stanbic. This is a super exciting role for anyone who wants to play a part in making possibilities real for consumers and businesses. The product partnerships manager will be an experienced product management professional with strong business acumen, a strategic outlook and creative approach to innovation.

KEY RESPONSIBILITES

Product Partnerships Delivery

• Shape the future of product partnerships including financial digital marketplaces at Stanbic through data-driven market insights, analysis and thought leadership, thereby contributing to our (Stanbic and Standard Bank Group) vision of becoming a platform-based financial services provider by 2025
• Transform business ideas into goal-based product roadmaps, innovative pricing models and detailed requirements that enable engineering teams to deliver new or product partnerships enhancements based on business needs
• Manage large scale, cross-functional programmes to coordinate the development of Stanbic’s product partnerships solutions. Includes defining the strategy, articulating client benefits, designing features and use cases of Stanbic’s propositions, incorporating input from cross functional stakeholders.
• Act as a key subject matter expert on product partnerships including Open Banking (features, use cases and regulation) across client segments, solutions and engineering teams, and externally (FinTech partners, clients/partners, regulators, industry bodies)

Open Banking Execution

• Shape and influence the development of Stanbic’s open Banking product strategy, aligned to Stanbic's business model as well as the broader competitive environment to ensure our open banking products are competitively differentiated from others in market
• Define relevant use cases utilizing Stanbic's Open Banking solutions that solve specific pain points for our clients, partners and beyond
• Bring Open Banking and product partnerships outputs from ideation to live pilots, and later, fully implemented initiatives, ensuring these are delivered in a timely fashion and to a high quality
• Define and lead market research or customer/partner testing for Stanbic’s new open banking product concepts. Translate these market and customer insights to drive product strategy and decisions

Outcome-Based Product Management

• Own, measure and grow product partnerships users and revenue against identified KPIs, including optimization to maximize commercial performance
• Own the discipline around gate processes to ensure we promote partnerships “winners” and drop those with lesser trajectories
• Proactively evaluate new market and partnership opportunities, as well as emerging technologies

Data-Driven Decisioning

• Engage customer/partner data with deep authentic curiosity and empathy to gain deep insights into their ambitions and needs
• Data and insights being ubiquitous, the product partnerships manager will use these resources better than anyone else, and in new combinations to radically redefine product partnerships operating models and value

People

• This is a team role and not one of a lone genius
• The role involves the complete solution life cycle; from initiation to full scale operation. Therefore, management skills involving teams of peers that enable a highly collaborative and creative work form the backdrop to this role

QUALIFICATIONS

• First degree in Business, Engineering/Technology, Mathematics, Strategy, Marketing or a related commercial field
• Strong, recent experience as a product manager with demonstrated success defining and launching API delivered products, preferably in the financial services and fintech space
• Strong problem-solving skills and willingness to think outside the box
• High degree of self-initiative, proactive and self-driven to drive results
• Self-starter, ability to work and thrive within a fast paced, culturally diverse and hands-on environment, with demonstrated proficiency in delivering products from 0 to 100
• Proven ability to work with and influence cross-functional teams without formal authority, including client segments, solutions, engineering and marketing
• Excellent written and verbal communication skills, including the ability to present to large and small groups

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JOB PURPOSE

Support the Naivasha Branch Manager in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.

KEY RESPONSIBILITES

Customer service

• Ensure that customer problems and queries are resolved within laid-down time frames to the satisfaction of the customer.
• Ensure reduced numbers of recurring queries of similar nature due to effective root cause analyses and the actioning thereof in terms of standards.
• Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
• Ensure that opportunities to migrate customers to more appropriate, cost-effective channels are identified and actioned.
• Ensure efficient, customer-orientated switchboard and telephone procedures.
• Ensure that Irregular Items are actioned daily.

Legislative compliance

• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with prudential guidelines under the CBK act and standard bank KYC compliance and KBA
• Complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Ensure proper record keeping in terms of prudential guidelines under the CBK act and standard bank KYC compliance and KBA
• Compliance.
• Responsible for the implementation and adoption within Nakuru Branch of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Office.

Perform to Grow (PtG) confirmation on adherence to compliance

• Staff should be reminded that Managers are required to indicate whether during the year under review with regards to performance, the concerned staff
• Have acted within the compliance framework through the year
• Have complied with all policies and procedures applicable to them
• Have the requisite skill, training and understanding to be competent in their roles
• Are fit and proper to perform their role

Risk management

• Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
• Ensure maintenance of an effective control structure, with control activities defined at each level and duties appropriately segregated.
• Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Provincial Operations, where appropriate, to address new or previously uncontrolled risks.
• Maintain a culture within the support area that emphasizes and demonstrates the importance of internal control to all staff.
• Ensure that all routine controls relating to new business are applied effectively, with particular emphasis on routine compliance.
• Ensure effective compliance with agreed limits of authority and levels of access to systems and information.

Operational effectiveness

• Provide an effective administrative function for the branch.
• Ensure overall operational readiness and efficiency of the branch infrastructure including premises, ATMs, systems and physical security requirements.
• Ensure efficient workflow from the branch to BFC.
• Ensure overall staff complement is in line with productivity measurements.
• Ensure that bank assets are controlled in terms of standing instructions.
• Ensure effective management of revenue and expenditure, with emphasis on the containment of controllable costs.

People management

• Ensure effective management of direct reports resulting in compliance with the Code of Banking Practice, internal controls and overall wellbeing of staff.

Problem solving

• Interpret customer requirements in terms of services available and applicable constraints.
• Able to resolve diverse problems in own area, using judgment and discretion.
• Take ownership of the interface between customer requests and service back up.
• Able to deal efficiently with work volumes while remaining focused on priority issues.
• Planning
• Planning is generally on a daily to weekly basis within regular activity cycles.
• Decision making
• Required follow laid-down regulations, policies and procedures as well as operate within system parameters and internal controls at all times.
• Sound recall of procedures and previous experiences is required.
• Consider all the facts, options and outcomes prior to making decisions.
• Able to take the initiative within limits of authority

QUALIFICATIONS

Experince:

• Knowledge
• Institute of Bankers or related qualification would be an advantage.
• Sound knowledge of bank’s laid-down policies and procedures relating to all areas under control.
• Knowledge of the T24 System in relation to own area of responsibility
• Knowledge and understanding of the Area sales and service strategies.
• Thorough knowledge and understanding of local target market profiles.
• Thorough knowledge of the products and services applicable to the local market/s.
• Knowledge of the Code of Banking Practice.
• Knowledge of Managing Local Market sales principles.
• Knowledge of the Prudential guidelines under the CBK act and standard bank KYC compliance and KBA
• Qualifications and experience as determined by the Requirements” of the Prudential guidelines under the CBK act and standard bank KYC compliance and KBA

Experience

• 5 Years branch banking experience, with exposure to all areas under control.
• People management experience.

Personal competencies

• Good verbal communication skills required for explaining banking procedures.
• Ability to convey factual information clearly.
• Ability to listen and probe effectively to determine customers’ real needs.
• People management skills, including teambuilding, motivation and team goal planning.
• Assertive - able to manage conflict, stand by principles and put forward ideas despite opposition.
• Resilient – able to retain optimism despite setbacks and not take criticism personally.
• Ability to remain calm and focused under pressure.
• Methodical, accurate, pays attention to detail.
• Results-orientated, adheres to turn-around times/deadlines.
• Customer service-orientated, diplomatic, tolerant and helpful to others.
• Able to maintain relationships even when communicating disagreeable information to customers.
• Team player – approachable, ability to share with others.
• Self-motivated and energetic.
• Integrity and honesty.

Education Level

• Degree holder from a recognized University (min – 2nd class upper or equivalent).

Professional Qualifications

• Banking examinations desirable.