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Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...
Job Summary
The role is housed with the Hem-Onc Clinic at AKUHN and will involve the coordination of the patient’s journey from presentation to discharge from the clinic and any follow up thereafter. The clinic has many stations (registration, billing, triage, DART, MD visit, chemo-unit, discharge desk etc). Each station has its own responsible individual and it is like a “busy round about”. The role of the Navigator is to coordinate an efficient flow of patients through the various touch points in the clinic and being the “traffic cop at the round about”. The role requires assisting, facilitating, helping, cross covering and ensure the efficient flow of patient through the clinic visit and ensuring a positive patient experience. The Navigator may also be involved in assisting patients in coordinating their post clinic visit care as needed. Overall, the Navigator is the faciliator in the Hem-Onc clinic who will help eliminate barriers to timely care, facilitate flow through system, facilitate interactions with relevant hospital services, increase patient and provider satisfaction and support the inter-professional cancer care team.
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