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The International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre - part of a global research partnership for a food-secure future.
Key Responsibilities
The job holder diagnoses & resolves ICT incidents, provides level 1 & 2 helpdesk support, and maintenance for moderately to highly complex client products and works on one or more projects concurrently as a team member.
Service Desk
Client Technology Support
Technical Support
Service Level Management
Service Improvements
Documentation
Inventory Management
Research/Evaluations
Requirements
Closing: 27 June 2022
Key Responsibilities
The job holder will work with a broad range of infrastructure products and complex client technology services and supports area of IT. He/she will also work on multiple projects concurrently as a team member or as a technical lead.
Service Desk
Client Technology Support
Technical Support
Service Level Management
Service Improvements
Documentation
Inventory Management
Research/Evaluations
Project Planning
Requirements
Performs any other related duties as may be required
Closing: 28 June 2022
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