Openings at M-Kopa Solar

JOB PURPOSE
Ensure accurate processing of all fraud raised issues and proper documentation of all fraud leads. In a timely manner to meet SLA.

Key Job Functions

• Conduct due diligence, process all fraud tickets from Freshdesk with complete data accuracy.
• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
• Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
• Send daily report on daily ticket resolution and audits.

EXPERIENCE/ SKILLS & COMPETENCIES

• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders
• A positive, learning-oriented attitude and capacity for self-empowerment
• Two years’ work experience in a professional role
• Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

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About the job

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

The Data Operations Analyst will be responsible for developing and maintaining reporting tools to support the business in running its operational processes and decision-making. To do so, the analyst will be expected to provide high-quality, accurate and timely reports within agreed timelines. To succeed in this role, the Analyst should possess strong attention to detail along with business acumen, communicate well and be very organized. Sharp analytical skills will be an added advantage

Key Accountabilities

• Prepare and maintain routine reports to support day-to-day business operations.
• Produce and track key performance indicators for various departments
• Identify areas to increase efficiency and automation of processes
• Ensure accuracy of data used for reporting & analytical work
• Liaise with various departments to fully understand business processes and their data requirements
• Test new system features to ensure data is being correctly captured
• Create data dashboards, graphs, and visualizations

DELIVERY

Analytical Thinking: Given a clearly scoped data/analytics question and with guidance, able to identify patterns and trends in the data using standard analytics and statistical methods. Able to interpret and sharing findings with colleagues.

Data Processing

• Executing SQL to extract data and analyzing that data using tools like Excel, Looker
• Knowledge of Data Analysis tools – Advanced excel skills and Working knowledge of SQL Queries
• Meticulousness to develop error-free, high-quality reports
• Ability to draw insights and conclusions from reports
• Excellent report writing skills
• Ability to quickly understand key value drivers in various departments of the business
• Strong and clear visual, written, and verbal communication and design skills,
• Comfortable operating as part of a fast-moving, dynamic team
• An understanding of data protection issues

Data Governance: You can identify and escalate data quality issues when they arise and with guidance, contribute to solution to improve data quality and adhere to best practices

Coding: You have a good knowledge of SQL and can use version control to ensure accessibility and reproducibility. (Git: Commits work to repository for traceability and Uses branches and PRs

Data Visualization: You know how to use the most appropriate medium to visualize data to tell compelling and actionable stories relevant for business goals. can present, communicate, and disseminate data appropriately and with high impact.

MINDSET

• Accountability and Reliability Completes moderately complex, well-defined, compact stories from the backlog independently.
• Approach Executes solutions to problems with some guidance from senior team members.
• Prioritization Actively involved in planned work estimation.
• Problem Solving Solves problems within their domain, even when the problem is not well defined.

IMPACT

• Influence (Collaboration) Works to form strong relationships with colleagues.
• Coaching and Mentorship (Empower) Seeks and is receptive to mentorship provided by more senior colleagues.
• Communication Clearly updates the team on status of assigned work and flags up when blocked (both written and verbal).
• Process Able to follow established best practices and process.
• Feedback (Learn) Responds positively to constructive feedback, occasionally gives unprompted positive feedback to colleagues.
• Business Context Understands how their work impacts the team and broader company.
• Emotional Intelligence Displays empathy toward users of our products
• Good team player
• Works with minimal or no supervision

Education

• BSC in Statistics, Computer Science, Economics, or related field

Experience:

• 1+ year in related field

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

go to method of application »

About the job

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

JOB PURPOSE
Ensure accurate processing of all fraud raised issues and proper documentation of all fraud leads. In a timely manner to meet SLA

Key Job Functions

• Respond to all fraud inquiries and leads provided within stipulated timelines
• Monitor and Man, the fraud escalation queue on Freshdesk ensure SLA adherence
• Conduct due diligence, process all fraud tickets from Freshdesk with complete accuracy
• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data
• Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations
• Send daily report on daily ticket resolution and audit
• KYC audits for all escalated customers on M-KOPA sales app Onfido

EXPERIENCE/ SKILLS & COMPETENCIES

• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders
• A positive, learning-oriented attitude and capacity for self-empowerment
• Two years’ work experience in a professional role
• Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees

go to method of application »

JOB PURPOSE

Ensure proper diligence, field investigation, and carrying out of disciplinary and/or legal actions with regard to incidents of sales and customer-related fraud, in coordination with the fraud lead, fraud analysts and legal department

Key Job Functions

• Carry out field and desktop investigations of potential fraud instances
• Conduct due diligence, and collect and report case findings regularly
• Develop proactive strategies in the field to discovering cases of fraud
• In coordination with the legal team, manage interactions with law enforcement related to confirmed fraud cases
• Support the team on closure of all fraud cases within stipulated timelines
• Support the fraud analyst in effecting DSR suspensions and act as a link with the sales team on DSR discipline.
• Provide regular actionable feedback from customers, sales agents, and others related to fraud and credit insights that can improve the business

EXPERIENCE/ SKILLS & COMPETENCIES/

• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Understanding of criminal justice systems and processes
• Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc.
• Professional acting proactively and independently on long stints in the field, often in rural areas
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders and communicate findings effectively
• A positive, learning-oriented attitude and capacity for self-empowerment
• Five years’ work experience in a professional role
• Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications
• Proficiency in Swahili and English required, one or more additional languages preferred

go to method of application »

Key Job Functions

• Provide strategic legal guidance and counselling on a broad spectrum of employment law issues, including recruiting, diversity and inclusion, employee relations, performance management, leaves of absence and accommodations, wage and hour, pay equity, internal investigations, compensation and benefits, privacy, contingent workers and immigration.
• Review, develop and maintain employment practices and policies and provide guidance on drafting and development of HR policies and procedures.
• Draft and review employment related agreements, templates and employment contracts.
• Create, conduct, implement and provide guidance on labour and employment related training and educational of labour and employment-related topics.
• Investigate and respond to claims, demand letters, administrative complaints, audits, and other employment related inquiries.
• Ensure compliance of employment laws in jurisdictions M-KOPA operates in and Monitor developments of such laws to ensure continued compliance
• Participate and where necessary manage employment related litigations against the organization working with outside counsel
• Handle discovery for litigation matters including collecting and reviewing documents, providing guidance to outside counsel and engaging in strategy discussions with internal and external counsel.
• Mange and/or provide counsel on employment-related investigations in partnership with human resources, internal audit, fraud or other departments
• Support special projects for the company, including but not limited to compliance, litigation management, reporting and other projects.
• Assist with employment related due diligence, queries for transactions and from stakeholders

EXPERIENCE/ SKILLS & COMPETENCIES

• Minimum 3 years labour and employment law experience
• Bachelor of Laws LLB (UK qualified an added advantage)
• Managed employment issues for different jurisdictions added advantage
• Employment litigation experience
• A practical, business-oriented approach and excellent communication skills with the ability to distil complex legal concepts into simple, actionable recommendations
• High level of integrity and professionalism