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- We are seeking a dynamic and results-driven Project Manager to oversee and manage projects across various industries, including tech, call centres, BPO, financial services, and healthcare. The ideal candidate will thrive in fast-paced environments, whether managing teams or coordinating virtual and remote projects. This role demands strong leadership, coaching abilities, and the capacity to implement performance management systems effectively. The Project Manager will be instrumental in ensuring projects are delivered on time, within scope, and aligned with company objectives.
Key Responsibilities:
Project Leadership & Management:
- Oversee and manage projects across different departments (Tech, BPO, Financial Services, Health Care).
- Develop comprehensive project plans, timelines, and budgets.
- Coordinate with stakeholders to define project scope, objectives, and deliverables.
- Ensure timely delivery of all project milestones, with accountability for quality and results.
Training & Coaching:
- Provide training and coaching to team members on project management methodologies, tools, and best practices.
- Mentor teams to enhance their project delivery capabilities and improve overall performance.
- Facilitate learning and development initiatives to support career growth and skill enhancement.
Performance Management & Reporting:
- Utilize CRM and project management tools to track team performance, productivity, and project status.
- Generate regular reports on project progress, employee performance, and potential risks to stakeholders.
- Implement and maintain performance management frameworks to ensure continuous improvement.
Employee Engagement & Retention:
- Lead employee engagement initiatives to maintain a motivated and productive workforce.
- Develop workflows for time management, prioritization, and communication to streamline processes.
- Address and resolve disputes or conflicts among team members while fostering a collaborative work environment.
- Focus on employee retention strategies through recognition, feedback, and career development opportunities.
Virtual & Remote Team Management:
- Manage remote teams effectively using virtual collaboration tools.
- Create a culture of transparency, accountability, and open communication across virtual teams.
- Monitor project status and team performance remotely, ensuring alignment with overall objectives.
Operational Oversight:
- Collaborate with cross-functional teams, ensuring seamless communication and collaboration across departments.
- Develop KPIs to measure success in project outcomes, employee engagement, and overall performance.
- Analyze project data to identify trends and recommend process improvements.
Requirements
- Proven experience as a Project Manager in the tech, BPO, financial services, healthcare, or call centre industries.
- Strong leadership, coaching, and team-building skills.
- Expertise in performance management, employee engagement, and dispute resolution.
- Proficient in using CRM, project management, and time-tracking tools.
- Ability to manage multiple projects in both in-office and virtual/remote environments.
- Exceptional organizational, communication, and time management skills.
- Familiarity with call centre operations and remote work dynamics is an advantage.
- Bachelor’s degree in Business, Project Management, or a related field; PMP or relevant certification is a plus
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Key Responsibilities:
- Coordinate lubricants supply planning activities (from raw/ packaging materials to Finished Goods) and manage supply planning to primary supply locations.
- Coordinate all the raw/ packaging materials lubricants orders with suppliers to ensure that they can meet delivery schedules.
- Arrange monthly collaborative meetings between the organization and Suppliers to communicate the Monthly Supply Plan, monitor and report on Supplier performance and review any supply chain constraints and provide recommendations for resolution.
- Ensure prompt processing of supplier invoices
- Ensure compliance with the stock management policy, through monthly reporting of variances and quarterly review of stock policy, provide alignment on safety stock and re-order levels.
- Maintain enough inventory to meet demands without overstocking.
- Collaborating with distribution, production, and other supply chain department team members.
- Managing suppliers to deliver quality packaging materials on time consistently and sometimes under short notice
- Satisfy the customer by ensuring stocks are availed ON TIME IN FULL against challenging sales forecast signals.
Requirements
- University degree preferably business oriented filed
- Two years’ working experience required.
- Proficiency in MS Excel and working knowledge of MRP system (ASCP Oracle) is an added advantage
- Be a person of high integrity, self-driven, able to work under pressure.
- Excellent analytical and exceptional attention to detail and follow through.
- Excellent communication skills and interpersonal skills
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Business Growth & Strategy:
- Develop and execute business development strategies.
- Identify new business opportunities and build strong relationships with key stakeholders.
- Lead negotiations, create proposals, and close deals to meet revenue goals.
Leadership & Team Development:
- Provide leadership and direction to cross-functional teams working in virtual and on-site call center environments.
- Train and coach sales and operational teams to achieve individual and group performance goals.
- Foster a collaborative culture that promotes employee engagement, retention, and personal development.
Performance Management & Reporting:
- Utilize CRM and other performance management tools to track sales activities, analyze data, and optimize business processes.
- Develop and maintain accurate business reports, dashboards, and KPIs to measure team success.
- Monitor performance metrics to ensure alignment with company goals and client expectations.
Operational Excellence:
- Oversee the day-to-day operations of remote and on-site call center teams, ensuring high-quality service delivery.
- Implement effective employee engagement workflows such as time management, project management, prioritization, and dispute resolution.
- Drive process improvements to enhance operational efficiency and service quality.
Client Relationship Management:
- Act as the primary point of contact for key clients, ensuring excellent communication and support.
- Continuously assess client needs and work with internal teams to deliver customized solutions.
- Promote long-term client relationships through effective account management and upsell opportunities.
Requirements
- Bachelor’s degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
- 5+ years of experience in business development, sales, or operations within the Tech, Call Center, BPO, Financial Services, or Healthcare sectors.
- Proven track record of leading remote and on-site teams to achieve business targets.
- Strong experience in using CRM tools for performance management and reporting (e.g., Salesforce, HubSpot).
- Excellent leadership, training, and coaching skills with a focus on employee development and retention.
- Superior communication, negotiation, and interpersonal skills.
- Ability to work in a fast-paced, results-oriented environment.
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Key Responsibilities:
Sales and Distribution:
- Visit assigned customers and territories according to the route plan.
- Achieve monthly sales targets by promoting and selling company products.
- Monitor stock levels in the van and ensure replenishment.
- Ensure products are delivered and displayed in line with company standards.
Customer Relationship Management:
- Build and maintain strong relationships with both new and existing customers.
- Provide excellent customer service and handle customer inquiries or complaints.
- Gather customer feedback and communicate it to the Sales Manager.
Merchandising:
- Maintain the display of products on shelves as per the company’s standards.
- Implement promotions, offers, and marketing campaigns in stores.
Reporting and Documentation:
- Prepare and submit daily, weekly, and monthly sales reports.
- Keep accurate records of sales, receipts, and deliveries.
Vehicle Management:
- Ensure the van is kept clean, maintained, and in proper working order.
- Monitor vehicle fuel and maintenance needs, reporting any issues promptly.
- Follow safety regulations and driving standards.
Market Intelligence:
- Keep track of competitor activities, pricing, and new product developments.
- Suggest market opportunities to expand sales in the assigned region.
Requirements
- Education: High school diploma or equivalent.
- Experience: Minimum 2 years of experience in sales, preferably FMCG (Fast-Moving Consumer Goods).
- License: Valid driving license for the specified category.
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Key Responsibilities:
Sales and Distribution:
- Visit assigned customers and territories according to the route plan.
- Achieve monthly sales targets by promoting and selling company products.
- Monitor stock levels in the van and ensure replenishment.
- Ensure products are delivered and displayed in line with company standards.
Customer Relationship Management:
- Build and maintain strong relationships with both new and existing customers.
- Provide excellent customer service and handle customer inquiries or complaints.
- Gather customer feedback and communicate it to the Sales Manager.
Merchandising:
- Maintain the display of products on shelves as per the company’s standards.
- Implement promotions, offers, and marketing campaigns in stores.
Reporting and Documentation:
- Prepare and submit daily, weekly, and monthly sales reports.
- Keep accurate records of sales, receipts, and deliveries.
Vehicle Management:
- Ensure the van is kept clean, maintained, and in proper working order.
- Monitor vehicle fuel and maintenance needs, reporting any issues promptly.
- Follow safety regulations and driving standards.
Market Intelligence:
- Keep track of competitor activities, pricing, and new product developments.
- Suggest market opportunities to expand sales in the assigned region.
Requirements
- Education: High school diploma or equivalent.
- Experience: Minimum 2 years of experience in sales, preferably FMCG (Fast-Moving Consumer Goods).
- License: Valid driving license for the specified category.
go to method of application »
Key Responsibilities:
Sales and Distribution:
- Visit assigned customers and territories according to the route plan.
- Achieve monthly sales targets by promoting and selling company products.
- Monitor stock levels in the van and ensure replenishment.
- Ensure products are delivered and displayed in line with company standards.
Customer Relationship Management:
- Build and maintain strong relationships with both new and existing customers.
- Provide excellent customer service and handle customer inquiries or complaints.
- Gather customer feedback and communicate it to the Sales Manager.
Merchandising:
- Maintain the display of products on shelves as per the company’s standards.
- Implement promotions, offers, and marketing campaigns in stores.
Reporting and Documentation:
- Prepare and submit daily, weekly, and monthly sales reports.
- Keep accurate records of sales, receipts, and deliveries.
Vehicle Management:
- Ensure the van is kept clean, maintained, and in proper working order.
- Monitor vehicle fuel and maintenance needs, reporting any issues promptly.
- Follow safety regulations and driving standards.
Market Intelligence:
- Keep track of competitor activities, pricing, and new product developments.
- Suggest market opportunities to expand sales in the assigned region.
Requirements
- Education: High school diploma or equivalent.
- Experience: Minimum 2 years of experience in sales, preferably FMCG (Fast-Moving Consumer Goods).
- License: Valid driving license for the specified category.
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Hospital Supplies Management
- Monitor daily supplies and utilities.
- Implement cost control measures and minimize wastage.
- Ensure optimal inventory levels and timely procurement.
Staffing & Human Resource Management
- Monitor daily attendance of staff and ensure adequate staffing levels across all departments.
- Evaluate department profitability and optimize staff deployment.
Billing and Financial Management
- Oversee outpatient and inpatient billing processes.
- Improve OP-IP conversion rate and maintain an accurate OP rate register.
- Collaborate with doctors and insurance companies for timely approvals.
Patient Experience & Customer Service
- Address patient concerns and ensure a seamless experience from onboarding to discharge.
- Minimize patient complaints and maintain a patient feedback register.
Medical Information Systems (MED 360)
- Ensure efficient use of the MED 360 system with minimal downtime.
- Provide regular training and resolve any technical issues promptly.
- Maintain 100% utilization and compliance with backup protocols.
Reporting & Data Analysis
- Prepare daily MIS reports and analyze clinical and non-clinical data.
- Use data insights to drive operational improvements.
Security Management
- Implement and monitor security controls and ensure compliance.
- Manage security personnel and address security incidents or breaches.
- Oversee surveillance and access management within the facility.
- 8.Medical Records Management
- Ensure accuracy and accessibility of patient records.
- Minimize wastage related to registration materials and streamline record-keeping processes.
Pharmacy Management
- Monitor pharmaceutical supplies, implement FEFO (First Expiry First Out) system, and reduce wastage.
- Maintain appropriate stock levels and control pilferage.
- Drive pharmacy profitability.
Professional Fees Oversight
- Monitor and control professional fees and CMO (Chief Medical Officer) costs.
- Maintain an updated CMO referral register and drive profitability in the Radiology Department.
Mortuary Operations
- Maintain hygiene standards and ensure compliance with government regulations.
- Manage mortuary staffing and minimize operational wastage.
Queue Management System (QMS) & Lobby Management
- Ensure efficient running of QMS with zero downtime.
- Train staff on QMS usage and maintain system backup.
- Oversee patient flow and manage queries in the facility lobby.
Policy & Compliance Management
- Implement and ensure adherence to hospital policies and government regulations.
- Oversee licensing and compliance requirements for the hospital.
- Develop and implement quality assurance programs.
Insurance & Legal Matters
- Handle insurance claims, compensation, and follow-up on pending legal matters.
- Support external legal agencies as needed and maintain a register of legal cases.
Requirements
Key Qualifications:
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
- Minimum of 5 years of experience in healthcare administration at a reputable hospital.
- Strong knowledge of healthcare regulations and compliance standards.
- Proficiency in healthcare management systems and IT applications.
Personal Characteristics & Skills:
- Exceptional organizational and time-management abilities.
- Ability to lead and influence staff at all levels of the organization.
- Skilled in conflict resolution and service recovery strategies.
- Strong analytical and data interpretation skills.
- Excellent communication and problem-solving attitude.
Method of Application
Use the link(s) below to apply on company website.
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