Latest Job Openings at Co-operative Bank of Kenya

Ref: SA-MTO-I/IID/2022

Reporting to the Head – Business & Application Support, the role holder is responsible for effective implementation support, maintenance of respective Money Transfer Organizations and associated integrations to Bank & partner systems.

The Role

Specifically, the successful jobholder will be required to:

Oversee resolution of systems related problems with the Banks MTO integrations. 

• Handle queries from users and resolve or advise them accordingly. 
• Attend to systems failures and resolve or coordinate the resolution of the problem including liaising with software vendors to resolve systems issues or escalation.
• Maintain an up-to-date system issues log and enforce change control procedures to assure business continuity in cases of system failures to avoid business disruption.
• Assist audit in fraud investigations and implementing corrective measures.
• Work closely with all IT functions to ensure systems are up and running at all times.
• Escalate system issues to Head of Unit and further to software and hardware vendors

Lead implementation/upgrade (projects) of MTO integrations 

• Prepare and sign-off Project Initiation Document, obtain approval to commit required resources.
• Ensure that systems are designed and configured as per the requirements of the users i.e. conceptualize and provide the best approach to achieve or automate business requirements from the users.
• Provide test systems for UAT and ensure that functions/features are tested before being put on the live system.
• Develop and maintain documentation on system configuration or setup.
• Provide resources/assist in user training.
• Application tuning and performance monitoring
• Establish and maintain sound backup and recovery policies and procedures including running BCP Drills as scheduled on DR systems installed.
• Advise and sensitize the top management to facilitate decision making in regarding I.T. matters.
• Conduct post-implementation audits and provide cost benefit analysis.
• Manage contracts and SLAs with respective vendors.

Manage maintenance of the systems once installed and provide guidance to users in line with the Business requirements of the organization

• Ensure that the tariff changes are affected on the system on due dates.
• Maintain the required system configuration and parameterization as required by the business and technology.
• Plan and develop implementation costs estimates.
• Ensure adequate controls are in place to secure data.
• Ensure that all applications are fully licensed.
• Ensure Patch and Version Management
• Ensure Compliance to regulatory bodies
• Policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Keeping required administrative passwords in the safe e.g. administrative access to some of the systems.
• Software security assurance and confidentiality maintenance.
• Review and implement Audit and compliance recommendations provided by both internal and external Auditors.
• Guide / Support the team members in closure of issues and projects
• Mentor / coach team members for effectiveness and performance improvement
• Vendor relation /follow-up in respect to support issues.
• Other duties as allocated from management.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: 

• Bachelor of Science Degree in Computer Science or related studies from a recognized university with at least 2 years experience using/supporting ICT systems
• Must have knowledge in Linux and windows operating systems
• Understanding and experience MySQL, SQL Server and Oracle Databases
• Knowledge in Open APIs, SOAP and REST API’s end points
• Knowledge in SOA(Service Oriented Architecture) and ESB(Enterprise Service Bus) technologies – preferably TIBCO
• Knowledge in working with agile methodologies  
• Working knowledge with various MTOs (MoneyGram, Remitly, Paysend, Transfast, Terra-pay, World Remit , Instant cash, AceMoney, TapTap Send, Thunes,)

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Ref: ERA/HRAD/2023

We are seeking to strengthen our HR support to the business by recruiting a highly motivated individual for the position of Employee Relations Advisor. This is a stretching role and requires a self-directed professional with ambition to grow, develop their career and most importantly passionate about people. 

Reporting to the Head, Employee Relations & Welfare, the role holder will develop and maintain a conducive employee relations atmosphere, provide guidance and advise the business on labour laws/practice, discipline and grievance issues and co-ordinate staff welfare functions.

The Role

Specifically, the successful jobholder will be required to:

• Liaise with team leaders to ensure consistency of disciplinary procedures in the network.
• Study reported disciplinary cases and advise on the relevant disciplinary actions.
• Study investigation and audit reports and take relevant disciplinary action.
• Communicate disciplinary decisions to line managers and ensure proper implementations of actions
• Investigate and respond to all queries raised by the Union or line managers on staff disciplinary matters.
• Organize and constitute the Disciplinary Hearing Panel and staff discipline matters.
• Co-ordinate in liaison with the Bank’s advocates all litigation cases for ex-staff and attend to Industrial Court as the Bank’s Witness on all litigation matters.
• Support Bank subsidiaries in handling disciplinary matters when called upon.
• Provide expert advice to line managers on legal implications of disciplinary actions as they relate to the labour laws.
• Act as a centre of expertise for the organization on matters pertaining to employee relations.
• Seek support for the Bank’s employee relations strategy from stakeholders.
• Monitor on a regular basis changes in labour laws and keep managers informed.
• Undertake regular consultations and negotiations with the Union.
• Attend to and represent the Bank at the Ministry of Labour conciliation meetings.
• Liaise with Kenya Bankers Association and Kenya Institute of Bankers on employment related matters.
• Ensure the Bank’s HR policies are aligned to the existing labour laws.
• Represent the Bank and participate in Collective Bargaining Agreement negotiations with the Union.
• Ensure that the Bank applies and practices the best labour practices and that the Bank adheres to all provision of labor laws and other relevant statues.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Social Sciences or Law (LLB) from a recognized university with 2-3 years of demonstrable HR experience in a busy environment. 
• A Higher Diploma in Human Resources with I/CHRM or other professional body membership.
• A detailed and working knowledge of the provisions of the Labour Laws with practical experience in Employee Relations.
• A good awareness of the internal and external industrial environment with detailed knowledge of the Bank’s disciplinary and grievance procedures.
• In-depth knowledge of best practices in Human Resource policies, processes and strategies.
• High level of tact and diplomacy and the ability to use appropriate styles and methods of communication to ensure a professional yet personal customer service; excellent spoken and written English.
• Ability to handle sensitive and confidential information in a discreet and professional manner. 
• Ability to build effective working relationships with others – at all levels of the organization. 
• Proven ability to remain calm, focused and organized and to deliver results on time when under pressure and with rapidly changing circumstances.