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Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.
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Job Purpose:
To provide operational support to the team and enhance guest experience by delivering a high level of guest service, providing the right information, and resolving customer complaints.
Description Performance Indicators
- Greet guest warmly & assist them with the check-in and check-out and any other enquiries they may have.
- Provide exceptional customer service by addressing guest needs, questions, and concerns promptly and professionally.
- Operate point-of-sale systems accurately and efficiently.
- Assist guests with purchasing tickets, season passes, and memberships.
- Verify tickets and manage entry queues to ensure a smooth flow of guests.
- Provide guests with information about the attraction.
- Address and resolve guest complaints or issues in a courteous and effective manner.
- Escalate unresolved issues to the management as necessary.
- Respond to guest emergencies or incidents promptly, ensuring the safety and well-being of all guests.
- Follow protocols and procedures for handling emergencies.
- Gather and report guest feedback to the management team to help improve the services and amenities.
- Mentor new team members and provide support as needed.
- Offer directions and assistance in the facilities.
Qualifications, Experiences, Skills
- Diploma in Customer service, Sales, Marketing, or a related field..
- 1-2 years of proven experience as a party host in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
- English (Written and Spoken), No Fear of Heights, Able to Work Outdoor.
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Job Purpose:
To create memorable and enjoyable party experiences for children and their families at the facility. This role involves organizing and facilitating party activities, ensuring guest satisfaction, and maintaining a safe and fun environment throughout the event.
Description Performance Indicators
- Process bookings received via phone, email, website, or other booking channels promptly and accurately.
- Manage reservation modifications, cancellations, and re-booking as needed, adhering to company policies and procedures.
- Welcome and greet guests upon arrival, provide tours of the facility, and assist with seating arrangements.
- Assist in the setup of party decorations, equipment, and other event- specific requirements.
- Ensure all party supplies and materials are prepared and available.
- Facilitate games, activities, and entertainment to keep guests engaged and having fun
- Assist with event breakdown and cleanup, ensuring the venue is returned to its original condition.
- Gather feedback from clients and guests to improve future events.
- Address any issues or concerns promptly and efficiently, ensuring client satisfaction.
- Ensure all events comply with venue policies and local regulations.
- Support colleagues during busy periods and assist with other duties as needed.
- Stay updated on new games, activities, and trends in party hosting to enhance guest experiences.
- Maintain comprehensive records of bookings, payments, and guest interactions in the reservation system.
- Prepare daily, weekly and monthly reports on booking trends, occupancy rates, and revenue metrics for management review.
- Monitor guest behavior to ensure a safe and respectful environment.
Qualifications, Experiences, Skills
- Diploma in Business Administration, Sales, Marketing, or a related field..
- 1-2 years of proven experience as a party host in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
- English (Written and Spoken), No Fear of Heights, Able to Work Outdoor.
- Teamwork; Customer Focus; Communication; Problem Solving
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Job Purpose:
To provide operational support to the team and enhance guest experience by delivering a high level of guest service, providing the right information, and resolving customer complaints.
Description Performance
- Lead & instruct the guests about the entertainment activities ensuring they understand the rules & safety guidelines.
- Communicate effectively with parents and guardians, providing information about activities, schedules, and their child’s participation.
- Ensure safe and efficient operation of rides, including starting, stopping, and monitoring ride cycles.
- Report any safety hazards or equipment issues promptly & follow established safety protocols.
- Work closely with other FEC staff members to coordinate activities, manage guest flow, and maintain cleanliness & organization throughout the center.
- Lead and supervise activities, ensuring all participants are engaged and following safety guidelines.
- Collect feedback from children and parents to assess the effectiveness of activities and programs.
- Provide recommendations for program improvements based on feedback and observations.
- Enforce safety regulations (height, weight, age, etc) and guidelines to ensure the well-being of guests and prevent accidents or injuries.
- Be prepared to handle minor first aid situations and emergencies, following the center’s protocols.
- Always supervise children, ensuring their safety and well-being.
- Ensure that all the children are equipped as per safety standards laid by the local government and company.
- Gather information and feedback from FEC Team Leads regarding the team performance and their development plans.
- Complete incident reports and communicate any significant issues to management promptly.
- Manage group behavior and resolve conflicts or issues that arise during activities.
- Maintain accurate attendance records and activity logs.
- Respond promptly to ride stoppages, malfunctions, or emergency situations, following established protocols and procedures.
- Ensure cleanliness and tidiness of ride platforms, queue lines, and surrounding areas throughout the shift.
Minimum Qualifications and Knowledge:
- Diploma in Business Administration, Sales, Marketing, or a related field.
- 2-3 years of on-site experience in instructing or leading activities in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
- English (Written and Spoken), No Fear of Heights, Able to Work Outdoor
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Job Purpose:
To lead the team in providing excellent service and a safe, fun environment at the Family Entertainment Center by supervising staff, coordinating activities, and ensuring safety compliance.
Description Performance Indicators
- Organizes tasks and ensues team members understand their individual roles & responsibilities.
- Plans and implements weekly roster for the team.
- Manage, record and track employee leaves.
- Conduct performance appraisals and identify opportunities for professional and operational development.
- Identify potential roadblocks and implement solutions to keep projects on track.
- Monitor team morale and take proactive steps to maintain a healthy work atmosphere.
- Identify training needs and opportunities for team members to enhance their skills and knowledge.
- Ensure the team has the necessary resources, including tools, equipment, and materials, to complete tasks and projects.
- Monitor and manage the team’s budget, ensuring cost-effective use of resources.
- Set team goals that align with the broader objectives of the organization.
- Implement quality control processes and conduct regular quality reviews
- Ensures the staff attendance is prepared and shared for payroll purposes.
- Anticipate guest needs and proactively offer assistance or information to enhance their overall park experience.
- Oversee daily opening and closing procedures, ensuring all attractions & facilities are ready for the guests.
- Enforce safety protocols & ensure adherence to health and safety regulations.
- Conduct training sessions for new hires & ongoing training for existing employees to ensure consistent service standards.
- Provide performance feedback to the team members to foster growth & improvement.
- Maintain accurate records of incidents & operational issues.
- Recognize and reward outstanding performance and provide constructive feedback as needed.
Qualifications, Experiences, Skills
- Bachelors degree/ Diploma in business management, or a related field.
- 2-3 years of proven experience in the same role within the entertainment, hospitality or retail industry is preferred
- Numerical Ability, Analytical Skills, Attention to Detail, Creativity
- Teamwork; Networking Skills; Customer Focus; Communication; Problem Solving; Business & Financial Acumen; Negotiating and Influencing
Method of Application
Qualified and interested applicants who meet the specifications are requested to send their updated CVs to vacancies@amsol.africa by 23rd July 2024.
Kindly indicate the position applied for in the subject line of the email.
Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted.
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