Vacancies at Equity Bank Kenya

Job Purpose:

The Education and Leadership Development Pillar of the Equity Group Foundation (EGF) has been steadfast in its mission to provide educational opportunities to disadvantaged youth. Collaborating with partners such as the Mastercard Foundation and other development partners, initiatives like the Wings to Fly and Elimu scholarship programs have empowered over 60,000 beneficiaries with access to secondary school education, mentorship, leadership development, and comprehensive support. Upon completing secondary school, scholars seamlessly transition to the Equity Leaders Program (ELP), which continues to engage with them during their tenure at local and international universities and Technical, Vocational and Education Training (TVET) institutions. The ELP enriches scholars with professional development opportunities, including academic vitality, innovation, and entrepreneurship training, positioning them for success in the workforce upon graduation. 

As the EGF expands its footprint, the role of the Program Manager - Alumni Networks emerges as pivotal in bridging the gap between alumni scholars and the organization. This role focuses on strategically engaging ELP alumni to boost collaboration, professional growth, and leverage alumni expertise and networks, thereby enhancing stakeholder relationships and maximizing the impact of Equity's transformative educational initiatives for sustained success. 

Key Deliverables:

Alumni Outreach & Engagement  

• Responsible for developing a robust alumni engagement strategy.
• Strategically engage ELP alumni through interest hubs, County hubs, and specialized communities to enhance collaboration, active engagement, and professional development.
• Responsible for driving alumni engagement by creating value for alumni at all levels, including an alumni recognition program, lifelong learning opportunities or professional certification programs.
• Develop and implement alumni mentorship programs to facilitate personal and professional development for current scholars.
• Moderate the membership and participation of alumni in alumni Social Media pages including Facebook, WhatsApp Groups, LinkedIn, Instagram etc.
• Create and curating of content for the different social media pages and utilizing the social media analytics to track engagement metrics and optimize content strategy to increase alumni participation and interaction.
• Encourage alumni to share success stories, testimonials, or professional achievements on social media platforms to showcase the impact of the program and inspire current scholars. 

Alumni Relations and Events Management 

• Organize alumni - led workshops or seminars on topics of interest, such as entrepreneurship, leadership, or industry-specific trends.
• Create online forums or discussion forums for alumni to connect and collaborate on projects or initiatives related to their areas of expertise.
• Responsible for planning and delivery of all alumni program and events such as reunions and networking events.
• Develop and distribute alumni newsletters or publications to keep alumni informed about relevant opportunities, events, and achievements within the alumni community and the organization.
• Assist alumni in becoming Brand Ambassadors for the program. 

Alumni Office Administration 

• Act as a liaison between the Alumni Scholars Network and Equity Group Holdings Plc.
• Manage the Alumni Management System and use database insights to tailor communication strategies and engagement activities to alumni preferences and interests.
• Implement feedback systems to collect input on program impact and alumni needs.
• Ensure alumni programs comply with funding requirements to achieve the intended results.
• Manage risks associated with engaging alumni to enhance brand reputation. 

ELP Transitions Support 

• Provide linkages that enable the smooth transition and inter-engagement of current scholars into the alumni network.
• Offer Human Resource support to potential employers in the recruitment and referencing of ELP scholars and graduates based on their expertise.
• Develop partnerships with external organisations to create internship, attachment & job opportunities for scholars and alumni.
• Together with the ELP Chapter’s team working with business partners and volunteers to provide interactive career-readiness opportunities for students to build their skills, explore career opportunities, and strengthen their professional networks.

Qualifications

• A master’s degree is required. 
• Over 4 years of full-time work experience in alumni services, education, or youth services, and related fields.
• An alumnus of any of the EGF Education and Leadership Development programs.
• Proven track record of managing educational or alumni relations, including designing, implementing, and evaluating programs.
• Excellent written and verbal communication abilities for effective alumni and stakeholders’ engagement.
• Ability to build and maintain strong relationships with alumni at all levels.
• Demonstrated leadership, volunteerism, and mentorship competencies.
• A strong commitment to the mission of the ELP alumni program.
• A high degree of personal and professional integrity and a strong role model for youth.
• An enthusiastic and energetic individual, with a resourceful style and ability to work independently, take initiative, and manage multiple tasks and projects.
• Ability to work collaboratively with a diverse team.
• Comfortable in a fast‐paced, changing, leadership environment.
• Excellent interpersonal, listening, written and verbal communication skills.

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Job Purpose

Provide oversight / Overall supervision and monitoring of the processes in the Treasury Operations department in order to ensure that all transactions are handled promptly and efficiently and in compliance with the banks procedures and controls and applicable laws and regulations set by CBK, KBA, KRA and other regulatory bodies

Effective management and development of staff

Main Accountabilities 

Accountability 1 -  Operational efficiency

• Monitor submission of reconciliations & issues arising, Review of reconciliations and handling of complicated outstanding reconciliation entries with the Managers/ HODs
• Monitor statutory reports submissions & issues arising
• Monitor that deals and other transactions are within the set parameters through review of exception reports
• Follow up on incorrect/ delayed/ non-settlement of transactions.
• Monitor/ track that requests received are actioned, follow up and handling any issues arising
• Correspondent Banks
  • Assist with Relationship management – Group
  • Opening of correspondent accounts – Group
  • Handling of Requests for Information (RFIs) from Correspondent Banks
  • Provision of AML/ Due diligence requirements to the correspondent banks
  • Following up on AML/ Due diligence requirements to the correspondent banks
  • Handling of queries related to the correspondent bank accounts – Group
  • Handling of any issues arising on the correspondent bank accounts- Group
  • RMA exchange - Group
  • Follow up on funding of correspondent accounts- Group
  • Review of nostro charges & negotiation of charges across the group
• Provision of AML/ Due diligence requirements for other local and international counterparties & other treasury service providers – Group
• Liaising with other local and international counterparties & other treasury service providers  to obtain required AML/ Due diligence documents – Group
• Financial institutions liaison- local banks & International Banks (Kenya, Uganda, Tanzania, Rwanda)
  • Handling of Due diligence queries from FIs
  • Provision of AML/ Due diligence requirements to the FIs
  • Handling of any other queries
  • Provision of any other support required
  • Exchange of RMAs

Coordination and follow up of requests for balance confirmations for the external auditors

Assist with follow up of balance confirmation requests from the external auditors for the Subsidiaries for the vostro & nostro accounts

Follow up on issues escalated by Subsidiaries- Group

Swift.com administrator

• Downloading and follow up of invoices for the Group- Kenya, Uganda, Tanzania, Rwanda)
• Approval of user requests
• Lodging and follow up of issues arising - Group

Central Bank

• Follow up internally for actioning of pending customer requests on the Dhow system advised by CBK
• Follow up with CBK on issues advised by the processing team on the Dhow system
• KEPPS Administrator
• Follow up with CBK on KEPSS issues arising
• Administrator on the Securities processing portal
• Central Bank Liaison – follow up on queries and requests, contacts for all requests
• Handling of Kepps user requests and renewal
• Handing of any customer queries
• Follow up of requests by the external auditors to CBK
• Ensure actioning of requests from CBK for balance confirmation

Liaise with Finance & the external auditors for the yearly swift interface audit report to facilitate preparation and submission of schedule H within the CBK timelines

Follow up and ensure renewal of the banks LEI number

Follow up and ensure actioning of requests from Treasury and Swift service providers

Administrator on the different correspondent bank portals

• Actioning of any user requests
• Follow up of issues arising

Review and follow up on the execution of treasury contracts- Group

• Liaise with / Engage service providers – for provision of services/systems - Group
• Update/ Coordination of the Treasury BCP
• Handle complex queries CBK, Correspondents
• Follow up with the relevant units for completion of the Central Bank Kepss questionnaires and schedules
• Follow up of invoices for Treasury/ Swift service providers with Finance and the Subsidiaries
• Review and approval of requests for creation of staff in FT- - Kenya, Uganda, Tanzania, Rwanda, South Sudan
• Assist with Cash messages and queries on charges by CBK
• Assist with verification & authorization where necessary
• Follow up with CBK on KEPSS issues arising
• Assist with the follow up on overdue unresolved system issues for Kenya, Uganda, Tanzania, Rwanda, South Sudan, EBCDC

Accountability 2 Customer Service                      

• Monitoring issues arising and follow up
• Monitor errors/ reversals and follow up for resolution
• Monitor unresolved customer queries for resolution
• Taking ownership of complex, unresolved queries for resolution.

Accountability 3 -  Financial                    

• Monitor through the review of reconciliations and exception reports that deals are done within approved limits and guidelines and settled as per dealing agreement with both local and foreign counterparties
• Monitor incidences of late settlement / incorrect settlement for counterparty deals and address/ escalate issues arising/noted
• Monitor through review of reports adherence to set risk management guidelines as per laid down approvals, Net open currency exposure (position) limits, trend on rates quoted and escalate issues arising/noted
• Monitor deviations and discretions from the approved guidelines and investment policies for example, on dealer trading limits, counterparty limits, trading portfolios and escalate issues arising/noted
• Monitor that the local regulations relating to treasury activities and financial reporting requirements are complied with
• Follow up on long outstanding settlements
• Monitor correspondent bank account charges and liaise with the correspondent bank on any issues arising/ negotiation on the tariff
• Monitor treasury income
• Monitor budget/ departmental costs
• Engage service providers on any issues arising
• Adherence to laid down policies and procedures for the bank, and other regulatory bodies
• Active participation in the testing of new products/ system enhancements
• Recommend changes to established policy when considered necessary to influence the shaping of improvements to business performance
• Identify opportunities for improvements in effectiveness and efficiency in the workplace, customer relations, and risk/ loss management.

Accountability 4  Audit, Compliance & Risk   

• Strict adherence to all bank procedures, controls and policies   
• Compliance with P & Ps
• Implementation of agreed audit recommendations relating to treasury operations/ middle office
• Communicate to relevant staff any changes in the industry affecting treasury policies and procedures to avoid violation
• Updating the treasury departments BCP document 

Accountability 5- People Management              

• Provide support to staff on any issues arising
• Monitoring workflow to ensure efficient allocation of resources
• Timely sign off of KPIs & Performance agreements
• Timely sign off of performance appraisals of staff
• Leave uptake self and staff
• Learning- Mandatory training self and staff
• Identify and recommend relevant staff training
• Oversee staff development through coaching, mentoring and on the job training
• Management of staff work performance and providing regular feedback to staff in this respect
• Succession plan for all critical roles
• Hold regular meetings to update staff
• Involvement in the Recruitment process

Qualifications

Experience and Qualifications 

• Minimum of 10 years of banking experience
• Under- graduate degree from a recognized university with a bias to a business-related field
• Must be outgoing and a point of contact in sharing best practice with colleagues

Training Requirements of the role

• Customer Service;
• Performance Management training;
• People management skills;
• Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering;
• Fraud Prevention;
• PC Skills including Keyboard skills;
• Product Training

TECHNICAL SKILLS & COMPETIENCIES

Competencies:

• Excellent numeric skills and meticulous attention to detail 
• Excellent communication and interpersonal skills
• Keen/ Attentive to detail
• Strong analytical and Judgement skills
• Listening and questioning skills
• Integrity
• Goal oriented/ results focused
• Ability to work under pressure
• Team player

KNOWLEDGE AND EXPERTISE 

(relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)  

Essential

• Excellent knowledge of/ experience in treasury operations
• Experience in other bank operations is desirable
• Knowledge of the AML/ KYC requirements for Banks
• Knowledge of Swift and various message types
• Knowledge of MSOffice suite especially MS excel, Word and PowerPoint
• Understanding of operational risk (fraud, credit risk and errors)
• Knowledge of CBK and Other Regulatory Bodies requirements/regulations

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Job Purpose:

Equity Group Foundation (EGF) is a corporate foundation of Equity Group Holdings Plc. It was created in 2008 to undertake the social investment work of the bank. EGF aims to transform the lives and livelihoods of the people of Africa socially and economically by equipping them, capacity building and linking them to modern, inclusive financial services that maximize their opportunities. It focuses on seven pillars under the critical thematic areas of a) Energy, Environment & Climate Change, b) Education & Leadership Development, c) Food & Agriculture, d) Enterprise Development & Financial Inclusion, e) Health, f) Innovation and g) Social Protection. EGF operates in all the countries where Equity Group has a presence i.e., Kenya, Uganda, Rwanda, South Sudan, Tanzania, and DRC.  

Equity is implementing a 3- year project funded by the Norwegian Agency for Development Cooperation (NORAD) targeting start-up, early stage and existing SMEs in Blue Economy, Marine Litter, and Renewable Energy and Clean Cooking sectors. To increase the chances of transitioning the target businesses to maturity, the project will collaborate with selected entrepreneurs to reach end-users and implement their climate-resilient innovations and technologies. The project will tailor its initiatives to the needs of each onboarded startup, early-stage, or established business, supporting end-users in accessing innovative and climate-adaptive technologies.

 Reporting to the Associate Director Energy, Environment and Climate Change Equity Group Foundation, the Project Officer will provide technical support in Blue Economy, Marine Litter and Renewable Energy under a program titled ‘Financing Innovation N Entrepreneurship (FINE) program implemented through a Partnership of Equity Group Foundation, Equity Bank and NORAD. The program aims to tap the potential offered by the Blue Economy, Marine Litter, and renewable energy (Thematic areas) sectors for entrepreneurship, employment, and sustainable aquatic foods.

 Roles and Responsibilities:

• Identify, mobilize, and conduct sensitization forums of the project target beneficiaries, partners, and value chain actors in the project thematic areas.
• Enroll the targeted beneficiaries into the project in accordance with the project-set target and timelines.
• Introduce the project beneficiaries to Equity Bank for them to learn and access relevant financial services based on their financial needs. 
• Reporting on the various activities relevant to the program focusing on client engagement and impact reported or identified. Track progress on a weekly basis and provide routine updates as agreed with the supervisor. 
• Deliver training programs on Financial Education, aquatic food systems, biodiversity conservation and environmental protection. 
• Enhance access to finance for entrepreneurs and innovators to scale up pipeline of bankable projects in the project thematic areas.
• Improve entrepreneurial and financial management capabilities of targeted entrepreneurs.
• Improve sustainable food production (including aquatic foods) in underserved markets, through adoption of climate adaptive technologies, and solutions. 
• Increase access to affordable, reliable, sustainable, and modern renewable energy solutions.
• Organize, coordinate, and execute project activities as per the project work plan and targets (e.g., field days, exchange visits, value chain actors’ collaboration meetings, etc.)
• Work with the monitoring and evaluation team to collect quality project data as required at all stages of project life.
• Provide business advisory and financial analysis support to businesses in the project thematic areas.
• Nurture businesses through market feasibility studies, product development, customer acquisition and revenue generation support

Qualifications

• A university degree in Aquaculture, Fisheries, Marine Biology, Environmental Science, Natural Resource Management, Renewable Energy, Waste Management, or a related degree from a recognized University.
• At least 3 years’ experience in Blue Economy, Marine Litte and /or Renewable Energy.
• Ability to identify, evaluate and work to implement interventions to solve the challenges.
• Have a good understanding of marine ecosystems, fisheries management, waste management, renewable energy, and sustainable development principles.
• Good knowledge of financial products and services suitable for MSMEs.
• Excellent communication skills, both writing and verbal.
• Good interpersonal skills.
• Must be flexible to work in different regions across the Country.

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Job Purpose Statement

Drive leadership, ensuring that proper processes, procedures, and controls are always adhered to by Salaries and Operation Department.

Support and ensure provision of Excellent Customer Experience.

 Responsible for the day-to-day unit operations ensuring timely closing of all system transactions, service to the customers (Branches) for all payments & keeping high level bank standards.

Key Accountabilities: 

Internal Controls, Processes & Procedures - 50% 

• Ensure proper controls, processes & procedures are always adhered to as per the laid down bank policies. Business
• Continuity Plan (BCP) implementation and disasterrecovery co-ordination
• Ensuring department staffs are ready to serve customers majorly the branches.
• Ensure adherence by the unit members cleanliness and tidiness (clean desk policy)
• Ensure that the bank’s Policies are always adhered to when handling different products.
• Ensure adherence to all KYC & AML processes with regards to new business and acceptable TAT is always observed.
• Ensure all relevant units are always coordinated to maintain efficient operation activities.
• Ensure compliance with Operational, Security, Controls & processes risks requirements to avoid losses & prevent fraud arising from operational lapses, and to protect bank and customers assets.
• Ensure that relevant approvals for all transactions are always sought as guided by policies.
• Responsible for strict cost management in the unit conduct regular reviews of the following cost elements where necessary
• Ensure all relevant reports requested are submitted on timely basis.
• Ensure team remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”

Financial/New Business - 20% 

• Create ownership of the unit strategy and targets.
• Ensure plans/ strategies and business goals for the unit are all aligned to the bank’s overall growth strategy.
• Ensure unit all NFI due to the Bank in terms of charges, commissions, and fees are collected as per the ruling tariff.
• Ensure unit meet the set targets for the period.

Customer Experience - 20%

• Ensure excellent customer experience is maintained at all times. Ensure set TAT is achieved at all times.
• Co-ordinate units initiatives aimed at gathering feedback from branches on service standards and advise business heads on improvements
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT on response to customer queries on phone or by letters is strictly adhered to.
• Ensure there is a robust departmental internal customer satisfaction rating by ensuring the team lives bank Values.
• Provide high level of service to the internal customer based on accuracy, responsiveness, and turnaround time.
• Provide leadership around customer experience.

Learning, growth & People Management - 10%

• Build and develop a high performing and motivated staff team in the unit by creating a sense of team work, a good working environment and regular duty rotations to ensure maximum productivity.
• Provide leadership by constantly offering training and guidance on the operations expectations. Adequate coaching and mentoring of unit staff
•  Effectively manage, mobilize and coordinate units resources to achieve the common goals.
• Help in resource planning, setting performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
• Ensure that staff abide by the Bank Values at all times.
• Ensure the set number of learning/training hours are achieved for self and direct reports, through E-learning and Internal/external training activities.
• Manage performance /disciplinary issues/grievances for unit staff.
• Willing to perform any other reasonable and lawful duties assigned by management

Qualifications

Academic:

• A University degree (Holders of a Business-related degree will have added advantage)
• Master’s Degree will be an added advantage

Professional:

• Professional Banking Qualification (AKIB) or Accounting qualifications will have added advantage.

Desired work experience:

• Minimum 5 years’ proven working experience in a Banking environment, with sound exposure to Branch Operations & Processes, 1 of which should be at a management level; 2 within a branch operations role and at least two 2 within customer service role.
• Good understanding of the bank’s systems Finacle
• Proven track record of consistently meeting customer expectations and exceeding set targets.
• Excellent Bank product knowledge
• Versatility, flexibility, passion and commitment to quality Customer experience/Service
• delivery