Vacancies at Jubilee Insurance

Job Ref. No: JLIL 227 (Re-advertised)

Role Purpose

The role holder will be responsible for developing engaging and relevant content to support the overall marketing strategy. This role involves creating compelling written, visual, and multimedia content that resonates with the target audience, strengthens brand identity, and contributes to the achievement of marketing goals.

Main Responsibilities
Operational

• Create compelling and relevant written content for various platforms such as websites, blogs, and social media.
• Develop engaging multimedia content, including images, infographics, and videos.
• Work collaboratively with the marketing team to develop content strategies aligned with overall marketing goals.
• Conduct market research to stay informed about industry trends and competitor activities.
• Assist in the creation and execution of marketing campaigns by providing content that aligns with campaign themes and messaging.
• Optimize content for specific campaigns and target audiences.
• Manage and curate content for social media channels, ensuring consistent brand messaging and engagement.
• Monitor social media trends and audience behaviour to adapt content strategies.
• Optimize content for search engines to improve visibility and drive organic traffic.
• Stay updated on SEO best practices and implement them in content creation.
• Use analytics tools to measure the performance of content and campaigns.
• Provide regular reports on key performance indicators and make data-driven recommendations for improvement.
• Ensure that all content produced adheres to brand guidelines and maintains a consistent brand voice.
• Collaborate with the design team to maintain visual consistency in multimedia content.
• Develop and maintain a content calendar to ensure a consistent and timely flow of content across various platforms.
• Collaborate with internal teams such as marketing, design, and sales to gather insights and align content with organizational goals.
• Work with external partners or agencies as needed for content creation.
• Stay abreast of industry trends, content marketing best practices, and emerging platforms to continually enhance content strategy.
• Foster engagement with the audience through responses to comments, messages, and participation in online communities.
• Build and nurture relationships with influencers and stakeholders in the industry.
• Stay adaptable to evolving content trends and adjust strategies accordingly to meet changing audience preferences.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
• Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Creativity and Innovation. Demonstrated ability to think creatively and contribute innovative ideas to marketing campaigns and initiatives.
• Communication Skills. Strong written and verbal communication skills to effectively convey marketing messages and collaborate with team members.
• Organizational Skills. Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Attention to Detail. Thoroughness in reviewing and editing marketing materials to maintain quality and accuracy.
• Team Collaboration. Ability to work collaboratively with cross-functional teams, including sales, product, and design teams.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Finance or any other related course.
• Relevant Marketing Related Qualifications.
• Minimum 2-3 years’ experience in a similar role.
• Good knowledge of life insurance products, policies, and regulations.
   

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Job Ref. No: JLIL 244

The role holder will be responsible for leading and overseeing the end-to-end claims operations for both Retail and Corporate Life and Pension business lines. The role holder will also be responsible for developing and implementing efficient claims processing strategies, enhancing customer service to achieve set Timelines, ensuring regulatory compliance, managing risks as contained in the function and driving operational excellence. The position also requires fostering a culture of continuous improvement and collaboration across the organization.

Main Responsibilities
Strategy

• Strategic Direction. Collaborate with senior management and key stakeholders to develop the strategic direction for claims management within both retail and corporate life insurance sectors. Analyse market trends and industry dynamics to identify opportunities for improvement and growth.
• Operational Efficiency Enhancement. Continuously review and enhance claims processes to achieve operational efficiency and effectiveness. Implement process enhancements and monitor the impact of changes to drive performance improvements.
• Technology and Systems. Collaborate with IT, digital and operations teams to assess, select, and implement appropriate technology solutions for claims management. Leverage digital tools, policy payout systems, and workflow automation to optimize processes and enhance productivity.
• Data Analysis and Reporting. Utilize data analytics to evaluate claims trends, identify areas for improvement, and prepare insightful reports for senior management. Use data to drive data-driven decisions and improvements.
• Customer Experience Enhancement. Develop and implement initiatives to improve the customer experience throughout the claims process. Identify pain points and implement automation and digitalization strategies to foster a customer-centric approach to claims management.

Operational

• Oversee the end-to-end claims management process, including claim intake, assessment, settlement, and payment, ensuring adherence to service level agreements.
• Ensure accurate and timely reporting of claims data and performance metrics to stakeholders, including senior management and auditors.
• Implement robust quality assurance mechanisms to maintain accuracy, consistency, and compliance with company standards in claims handling.
• Conduct regular audits and reviews to identify potential areas for improvement and implement corrective actions.
• Foster a customer-centric approach within the team, ensuring exceptional customer service delivery to policyholders and beneficiaries.
• Handle escalated inquiries and complaints with empathy and professionalism.
• Collaborate with senior management to develop and enhance claims policies, procedures, and guidelines.
• Ensure alignment with regulatory requirements and industry best practices.
• Monitor and manage claims budgets, ensuring optimal utilization of resources and cost control.
• Fraud management

Corporate Governance

• Stay updated on industry regulations, compliance requirements, and best practices related to claims management.
• Ensure adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry, and all internal company policies and procedures.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Leadership & Culture

• Provide strategic direction and leadership to the claims team, ensuring the accurate and timely assessment of all types of life insurance claims.
• Build team capabilities and ensure adequate succession planning within the department.
• Foster a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Set performance targets and objectives, monitor progress, and ensure timely completion of claims activities.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to claims handling and industry trends.

Key Competencies

• Leadership. Ability to lead and motivate a team, driving high performance and fostering a collaborative work environment.
• Strategic Thinking. Capacity to develop and implement strategies and policies to optimize claims processes.
• Analytical Skills. Strong analytical and problem-solving skills to assess complex claims issues and identify solutions.
• Relationship Management. Excellent interpersonal and communication skills to build and maintain relationships with stakeholders.
• Financial Acumen. Understanding of financial principles and budget management.
• Regulatory Compliance. Knowledge of insurance regulations and compliance requirements.
• Process Improvement. Ability to identify opportunities for process optimization and implement improvements.

Academic Background & Relevant Qualifications

• Bachelor’s degree in business administration, Finance, Insurance, or a related field.
• A master’s degree is preferred.
• Professional certifications in insurance, claims management, or related areas (e.g., CPCU, CLU) will be an added advantage.
• Minimum 8 years of experience in claims team management within the life insurance industry.
• Demonstrated experience in a leadership role, overseeing and managing a team.

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Job Ref. No: JLIL 228 (Re-advertised)

Role Purpose

The role holder will be responsible for developing creative assets to support execution of marketing strategies to promote life insurance products, enhance brand visibility, and effectively communicate with customers and stakeholders. The role holder will play a vital role in assisting with marketing campaigns, content creation, event coordination, and maintaining brand consistency to contribute to the overall success of the marketing function.

Main Responsibilities
Operational

• Create visually appealing designs for various purposes, such as marketing materials, websites, social media, print collateral, and more.
• Develop graphic elements that align with brand guidelines and convey the intended message.
• Brainstorm and conceptualize design ideas based on project requirements and objectives.
• Translate conceptual ideas into visual representations.
• Design layouts for print and digital media, considering factors such as balance, hierarchy, and user experience ensuring they meet specifications and quality standards.
• Ensure visual consistency, coherence and brand guidelines are adhered to across different design elements and projects.
• Contribute to the development and maintenance of brand identities, including logos, colour schemes, and typography.
• Work closely with cross-functional teams, including marketing, content creators, vendors and developers, to understand project requirements and deliver effective designs.
• Actively seek and integrate constructive feedback into design iterations based on team input.
• Create user interfaces for digital products and websites, considering user experience principles.
• Develop wireframes and prototypes to illustrate design concepts and interactions.
• Manage time effectively to meet project deadlines and deliver high-quality designs on schedule.
• Adapt design styles to suit different industries, audiences, and project requirements.
• Stay flexible in response to changing design trends and technologies.
• Demonstrate a willingness to learn and improve design skills.
• Maintain organized files and documentation for design projects, making it easy for team members to access and use design assets.
• Stay abreast of design trends, industry best practices, and emerging technologies to bring fresh and innovative ideas to design projects.
• Stay updated on design tools and software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or other relevant applications.

 Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
• Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Creativity. Ability to think creatively and translate ideas into visually appealing designs.
• Attention to Detail. A keen eye for detail to ensure design accuracy and brand consistency.
• Communication. Effective communication of design concepts and the ability to incorporate feedback into design iterations.
• Collaboration. Work collaboratively with cross-functional teams and external vendors.
• Adaptability. Flexibility to adapt design styles to suit different marketing channels and campaigns.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Finance or any other related course.
• Relevant Design and Marketing Related Qualifications.
• Minimum 2-3 years’ experience in a similar role
• Good knowledge of life insurance products, policies, and regulations

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Job Ref. No: JLIL 243

Role Purpose

The role holder will be responsible for managing and overseeing the processing of pension claims, ensuring timely and accurate settlement, and maintaining compliance with regulatory requirements. The role holder will lead a team of claims officers, develop and implement strategies to improve claims processing efficiency and foster a culture of excellence and compliance.

Main Responsibilities

Strategy

• Claims Processing Strategy. Develop and implement strategies to streamline and enhance the pension claims process. Set performance targets for the pension claims team and monitor progress. Identify opportunities for process improvements and implement best practices.
• Automation and Process Re-engineering. Leverage technology to automate routine processes and optimize workflows. Identify areas for automation and process re-engineering to reduce manual intervention and increase efficiency.
• Stakeholder Engagement. Engage with key stakeholders, including pension fund administrators and regulators, to ensure alignment with industry standards and regulations. Develop and maintain strong relationships with external partners to facilitate smooth claims processing.
• Risk Management. Identify potential risks in the pension claims process and develop mitigation strategies. Ensure the pension claims processing strategy aligns with the overall business objectives and risk management policies.

Operational

• Claims Management. Oversee the daily operations of the pension claims team, ensuring timely and accurate processing of claims. Review and approve high-value and complex claims.
• Ensure compliance with internal policies and regulatory requirements.
• Customer Service. Ensure a high level of customer service is maintained throughout the pension claims process.
• Address and resolve escalated customer complaints and issues promptly.
• Reporting and Analysis. Prepare regular reports on pension claims processing performance, highlighting key metrics and trends. Analyze the pension claims data to identify patterns and areas for improvement.

Corporate Governance

• Compliance. Ensure adherence to all regulatory requirements, industry standards and the company’s policies in the administration of premiums. Implement and maintain robust internal controls to mitigate risks and ensure compliance with relevant laws and regulations.
• Ensure all claims processing activities comply with relevant laws and regulations. Stay updated on changes in pension and insurance regulations and adjust processes accordingly.
• Internal Controls. Develop and implement robust internal controls to prevent fraud and ensure the integrity of claims processing. Conduct regular audits and reviews to ensure compliance with internal controls and policies.
• Policy Development. Develop and update pension claims processing policies and procedures to ensure they are current and effective. Ensure policies are communicated and adhered to by the claims team.

Leadership & Culture

• Team Leadership. Lead, mentor, and develop a team of claims officers, providing guidance and support. Conduct regular performance evaluations and provide constructive feedback.
• Culture of Excellence. Promote a culture of excellence, accountability, and continuous improvement within the pension claims team. Encourage a customer-centric approach to claims processing.
• Training and Development. Identify training needs and develop training programs to enhance the skills and knowledge of the pension claims team. Ensure the team stays updated on industry trends and best practices.

Key Competencies

• In-depth knowledge of life insurance regulations and industry practices.
• Leadership. Strong leadership skills with the ability to motivate and develop a high-performing team.
• Analytical Thinking. Excellent analytical skills to assess claims data and identify trends and areas for improvement.
• Communication. Strong verbal and written communication skills to interact effectively with internal and external stakeholders.
• Customer Focus. A customer-centric approach with a commitment to providing excellent service.
• Problem-Solving. Effective problem-solving skills to address and resolve complex claims issues.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.
• Professional certification in insurance or pensions (e.g., CII, IFoA) is a plus.
• Minimum of 3-4 years of experience in claims management within the life insurance or pension industry.
• Proven track record of leading and managing a team of claims officers.
• Experience in developing and implementing claims processing strategies and policies.