Vacancies at Norwegian Refugee Council

Purpose of the position 

We are seeking a highly skilled and experienced Web Manager to oversee and enhance our online presence. The Web Manager will be responsible for managing the day-to-day operations of our website, ensuring optimal performance, user experience, and content accuracy and dynamism. This role requires a strategic thinker with a strong technical background, excellent project management skills, and a keen eye for detail.

Performance Management 

The employee will be accountable for the responsibilities and the competencies. The following documents will be used for performance reviews:  

• The Job Description  
• The Work and Development Plan  
• The Performance Review Template 

ACAPS Values

ACAPS is a dynamic and independent organisation. We share and strive to maintain the values of agency, candour, integrity, diversity, evolution, ambition, and collaboration in everything we do. The post holder is expected to develop the position in line with these values. The ACAPS values live in the way we manage our teams, create our content and engage with stakeholders.

We are an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

Responsibilities

Role and responsibilities

Generic responsibilities: 

• Website management: oversee the overall performance, security, and functionality of our website, ensuring it is up-to-date, user-friendly, and aligned with ACAPS’ strategy.
• Content strategy: collaborate with content creators to plan, manage, and update web content, ensuring it is engaging, relevant, SEO-friendly, and consistency in tone, style, and branding. 

Specific responsibilities: 

• Project management: lead web development projects, including site redesigns and new feature implementations; work with cross-functional teams to meet deadlines and budget requirements.
• SEO & Analytics: monitor and analyse web traffic, SEO performance, and user behavior using tools like Google Analytics; implement strategies to improve outreach and site performance.
• UX/UI Optimization: continuously evaluate the user experience and interface design of the websites; implement improvements based on user feedback and best practices.
• Compliance and security: ensure that website complies with legal regulations, including data protection laws (e.g. GDPR), and implement security measures to protect against cyber threats.

Critical interfaces: the selected candidate will closely collaborate with the Communications team, the Analysis Unit, external developers, and IT support.

Qualifications

Competencies

Qualifications and experience

• Bachelor’s degree in web development, Computer Science, Information Technology, Marketing, or a related field. 
• 3-5 years of experience in web management, web development, or a similar role.
• Proven experience with TYPO 3 content management system and front-end/back-end development.

Professional competencies

• Knowledge of HTML, CSS, JavaScript, and other web technologies.
• Experience with SEO tools, Google Analytics, and website optimization techniques.
• Familiarity with web hosting platforms, domain management, and cybersecurity best practices.
• Familiarity with UX/UI design principles.
• Knowledge of digital marketing strategies, including PPC, social media, and email marketing.

Generic competencies

• Proposes innovative ideas and new solutions to challenges. 
• Strong project management skills. 
• Excellent time management skills and ability to organize multiple, simultaneous tasks, and deliver results within a specified period. 
• Demonstrated problem solving skills and results oriented approach. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
• Proven ability to work strategically to set goals and flexibility and creativity in realizing them. 
• Outstanding coordination, communication, and inter-personal skills, including capacity to persuade and influence others, convey information effectively, as well as adjust actions in relation to others' actions. 
• Demonstrated analytical skills and written clarity, including ability to understand complex concepts and problems and synthetize information. 

Behavioural competencies

• Communicating with impact and respect 
• Working with people  
• Social Perceptiveness 
• Active Listening 
• Deciding and Initiating Action 
• Planning and delivering results 
• Adapting and Responding to Change 
• Adhering to Principles and Values 

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Purpose of the position 

Contribute to ACAPS’ timely analysis of humanitarian crises, thus enabling crisis responders to make better informed decisions. This is a position for people interested in a career in the humanitarian sector and who are specifically interested in qualitative and quantitative analysis, humanitarian planning, and in promoting evidence-based decision making. The information analyst will develop valuable knowledge in analysis techniques, including secondary data review, joint analysis, and data management. 

ACAPS’ product portfolio includes regular and non-regular reports, including humanitarian needs analysis, thematic analysis, and anticipatory analysis.

The Information Analyst in this role will be focusing on analysis and reporting for Sudan.

Operate in line with the ACAPS values

We share and strive to maintain the values of agency, candour, integrity, diversity, evolution, ambition, and collaboration in everything we do. The post holder is expected to develop the position in line with these values. The ACAPS values live in the way we manage our teams, create our content and engage with stakeholders. 

NRC, as the contracting body, is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

Responsibilities

Role and responsibilities

Generic responsibilities 

• Research and Analysis: Conduct monitoring of information on political, economic, social, and humanitarian developments in the East Africa region of responsibility and design and write analytical reports about them. 
• Methodology and quality assurance: Support the development of ACAPS knowledge and guidance on better data collection, data preparedness activities, analysis, and reporting. 
• Collaboration and Networking: Build network of key informants to help to improve the quality of analysis, represent ACAPS and provide visibility to ACAPS’ work. 

Specific responsibilities 

Research and Analysis 

• Review, compile and synthesize all assessments, reports and information products on humanitarian crises in Sudan to understand the information landscape and current gaps.
• Ensure that crisis monitoring feeds into the design of analytical products.
• Lead the design and delivery of multi-sector and thematic analytical products, which includes all phases of analysis production, such as ideation, research, and drafting, and coordinating technical support from other teams within ACAPS.
• Support other team members with the development of analysis products.

Methodology and quality assurance

• Contribute to the establishment and maintenance of the team’s information management systems and ensure that internal and external needs for information are processed in a structured and efficient manner. This includes maintenance of ACAPS’ internal monitoring tracking sheet.
• Contribute to the creation of tools to facilitate the ongoing analysis and sharing of data and information that support evidence-based decision making.

Collaboration and Networking

• Establish a network of key informants at regional and local level and conduct regular interviews to integrate and support analysis and research.
• Participate in regional meetings related to Sudan on behalf of ACAPS.

Any other tasks which are jointly agreed upon may be added to the job description, as per the project needs.

Critical interfaces

Relevant interfaces for this position are: 

• Senior Analyst, Sudan Analysis
• Data Collectors

Qualifications

Competencies

Professional competencies

• Relevant Master’s degree (or Bachelor’s degree with at least 3 years’ experience in relevant sectors) preferably in humanitarian action, social sciences (anthropology, sociology, economics, political science, psychology, geography, etc.), international relations, public health, epidemiology or other relevant education.
• Previous experience (minimum 2 years) in research, analysis, information management, advocacy, or other relevant experience in the humanitarian sector or related fields (development, international relations, social science, etc).  
• Knowledge of quantitative and qualitative research and analysis methods (mixed and multi) and ease with handling, large amounts of quantitative data. 
• Written clarity, including ability to analyse complex concepts and synthetize information. 
• Ability and confidence to make judgment calls when interpreting ambiguous data. 
• Demonstrated understanding of the principles of emergency preparedness, response and early recovery. 
• Demonstrated understanding of needs assessments in humanitarian crisis. 
• Fluency in English (oral and written). Proficiency in additional languages is an advantage.
• Excellent working knowledge of Microsoft Office suite particularly Excel. 
• Familiarity with R, Python, Tableau, PowerBI, or similar software is preferable. 

Behavioural competencies

• Planning and delivering results: Ability to work efficiently under pressure, manage multiple tasks and meet deadlines, while maintaining attention to detail. Ability to work autonomously and proactively. 
• Working with people: Proven cooperation and inter-personal skills, including proven capacity to work very efficiently in a team. 
• Communicating with impact and respect 
• Active listening 
• Adapting and responding to change: Flexible, including willingness to work overtime

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Responsibilities

Protection Monitoring and Implementation:

• Lead the development and implementation of protection monitoring frameworks and information processes tailored to both analysis production and technical assistance.
• Design and refine protection monitoring methodologies, ensuring alignment with Global Protection Cluster datasets standards.

Research and Analysis:

• Jointly with the other Senior Analysts on the team, ensure high methodological standards and high quality of analysis.
• Continually review and integrate all assessments, reports, and information products on Sudan's humanitarian scenario to discern the prevailing information landscape and detect existing informational voids.
• Spearhead the conceptualization and execution of multi-sector and thematic analytical outputs, overseeing all analytical phases, from ideation and research to drafting and collaboration with ACAPS' technical departments.
• Facilitate and mentor other team members in the evolution of their analytical products.
• In collaboration with other Senior Analysts on the team, guarantee the successful planning, execution, and timely release of analytical outputs.
• Oversee and facilitate capacity-building initiatives for staff and partners, ensuring proficiency in protection research methodologies and practices.

Methodology and Quality Assurance:

• In collaboration with other Senior Analysts on the team, lead the development and maintenance of the team's data management structures, ensuring streamlined and effective data processing. This includes the consistent management of ACAPS’ internal monitoring systems.
• Contribute to tool development to facilitate ongoing analysis and promote data and information sharing, fostering evidence-driven decisions.
• Ensure mechanisms to gather and analyse feedback on the impact of produced analysis.
• Design, develop, and produce analysis according to ACAPS methodology.

Networking and partnership collaboration:

• In collaboration with other Senior Analysts and analysts on the team, develop and maintain a list/informal network of key interlocutors for information (including sector and agency level). 
• Build and nurture relationships with key regional and local informants, conducting periodic interviews to underpin analytical and research endeavors.
• Represent ACAPS in regional forums pertinent to the Sudan Analysis Hub.

Any other tasks which may jointly be agreed on may be added to the job description, as per the project needs. 

Qualifications

Competencies

Knowledge and experience 

• Master’s degree in humanitarian action, social sciences, international relations, or other relevant fields. A bachelor’s degree with a minimum of 5 years’ experience in related sectors will be accepted.
• At least 5 years of professional experience in the humanitarian or related sectors, with a focus on research, analysis, and protection.
• Profound understanding of both quantitative and qualitative research methodologies.
• Demonstrated clarity in written communication, ability to process and synthesize complex information, and make informed judgments on ambiguous data.
• Fluency in English (oral and written). Proficiency in additional languages is an advantage.
• Advanced proficiency in Microsoft Office suite, particularly Excel. Experience with tools like R, Python, Tableau, and PowerBI is desirable.
• Demonstrated problem solving skills and results oriented approach. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
• Ability to assess data reliability and identify bias. Ability and confidence to make judgment calls when interpreting ambiguous data.
• Demonstrated experience in designing and conducing analysis in humanitarian contexts.
• Proven experience working with civil society and local partners.
• Networking skills and proven ability to form successful partnerships.
• Demonstrated ability to take initiative, manage own use of time and self-motivate.
• Proven cooperation and inter-personal skills, including proven capacity to work very efficiently in a team.
• Flexibility (including regarding working hours).

Behavioral Competencies

• Communicating with impact and respect 
• Leading and supervising 
• Deciding and Initiating action 
• Planning and delivering results 
• Adapting and responding to change 

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Role and responsibilities

Analysis management and quality assurance

• Ensure effective processes of planning, production, and timely delivery of analytical reports, including coordination of resources (analysts, ACAPS and external experts, editors etc) and collaboration between different parts of the team.
• Provide training and feedback to the analysts on design, content, structure and quality of the analysis.

Secondary review and analysis production

• Review assessments, reports and information products on the specific project/country to understand the information landscape and current gaps.
• Contribute to the establishment and maintenance of the project information management systems and ensure that internal and external needs for information are processed in a structured and efficient manner.
• Support the overall informational needs of the humanitarian response in the project through the compilation, synthesis and analysis of relevant qualitative and quantitative information.
• Contribute to the creation of tools to facilitate the ongoing analysis and sharing of data and information that support evidence-based decision making.
• Design, develop, and produce analytical reports.

Methodology

• Ensure high methodological standards and high quality of analysis.
• Support the review process and development of methodology documents and analysis products. 
• Ensure mechanisms to gather and analyse feedback on the impact of produced analysis.

Networking, partnerships, and fundraising

• Develop and maintain a list/informal network of key interlocutors for information. 
• Represent ACAPS at key cluster and working group meetings to provide input and promote ACAPS products.
• Supports liaising and coordinating joint analysis with key humanitarian stakeholders.
• Provide technical analytical support to local and international humanitarian actors, for instance on scenario building exercises or data analysis.
• Supports fundraising efforts and donor engagement for the continuation of the project, e.g., input to concept notes and presentations to donors.

Perform other duties in the organisation as appropriate, including but not limited to

• On occasion be available to review reports outside of regular working hours. 

Qualifications

Competencies

Professional competencies

• Relevant Master’s degree preferably in humanitarian action, social sciences, international relations, public health, epidemiology or similar.
• At least 5 years of professional experience in the humanitarian sector, including minimum 2 years in research, analysis, information management, advocacy, or other relevant experience.
• Demonstrated analytical skills and written clarity, including ability to analyse complex concepts and synthetize information. 
• Demonstrated experience in designing and conducing analysis in humanitarian contexts.
• Training and proven understanding/application of quantitative and qualitative research and analysis methods (mixed and multi)
• Proven experience working with civil society and local partners.
• Fluent written and oral communication skills in English. 
• Fluent written and oral communication skills in Arabic, an asset.
• Excellent working knowledge of Microsoft Office suite particularly Excel.  

Highly desired skills, knowledge, and experience

• Excellent knowledge of Sudan politics, economics and history
• Large professional networks in Sudan
• Ability to facilitate joint analysis.
• Familiarity with data analysis and processing software

Behavioral Competencies

• Communicating with impact and respect 
• Leading and supervising 
• Deciding and Initiating action 
• Planning and delivering results 
• Adapting and responding to change 

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Role and responsibilities

Main responsibilities

• Research and Analysis: Conduct monitoring of information on global political, economic, social, and humanitarian developments in the assigned countries of responsibility and design and write analytical reports about them.
• Methodology and quality assurance: Support the development of ACAPS knowledge and guidance on better data collection, data preparedness activities, analysis, and reporting.
• Collaboration: Represent ACAPS and provide visibility to CrisisInSight work.

Specific responsibilities

Research and Analysis

CrisisInSight Global Severity Index

• Analyse quantitative and qualitative data from the INFORM Severity Index.
• Conduct the analysis of baseline and historical event data.
• Through regular monitoring of crises, identify when is necessary to produce qualitative or quantitative analysis reports to draw attention to specific situations.
• Guarantee the quality of data collected by supporting data quality control processes.

CrisisInSight other products

• Gather and analyse quantitative and qualitative data to feed the Humanitarian Access Index and Global Risk Analysis, and in general to ACAPS portfolio.
• Conduct trend and risk analysis of evolving crises in order to feed the ACAPS quarterly risk report.
• Work in collaboration with the entire analysis team to ensure timely production and dissemination of ACAPS original products.
• Produce thematic ad hoc reports and analysis.
• Update the country pages of ACAPS website using analysis and data collected for ACAPS products.
• Support the communications team to disseminate analysis reports by providing summary text and tag lines for use on social media platforms such as Facebook and Twitter, and on occasion, carrying out dissemination activity via social media

Methodology and quality assurance

• Contribute to the improvement of ACAPS analysis methodologies. Participate in internal evaluation to improve the quality of analysis activity.
• Provide technical support to ACAPS data collectors on data collection processes in accordance with ACAPS methodologies and information needs, as well as through sharing of context knowledge.
• Contribute to the joint reflexion of the team regarding the evolution of ACAPS analysis products (product design and development).
• Support the review process of methodology documents and analysis products and provide support to ACAPS methodology development notably in doing research for developing technical briefs.

Collaboration: Internal/external and networking

• May represent ACAPS and provide visibility to CrisisInSight work by delivering presentations on CrisisInSight products and crises monitored to key stakeholders.
• Establish a network of key informants at a field level and conduct regular interviews to integrate and support analysis and research.
• Lead joint analysis with key stakeholders by organising Analytical Coffee Meetings for the region monitored.
• Support the CrisisInSight Team Leader and Senior Analyst in maintaining any new collaboration assigned to CrisisInSight.

Perform other duties in the organisation as appropriate, including but not limited to:

• Provide support to other analysts and ACAPS colleagues on products, monitoring, and briefing notes.
• Participate in, support, or lead specific ad hoc projects, as requested.
• On occasion be available to research and draft Briefing Notes outside of regular working hours

Qualifications

Competencies

Professional Competencies

• Relevant Master’s degree (or Bachelor’s degree with at least 3 years’ experience in relevant sectors) preferably in humanitarian action, social sciences (anthropology, sociology, economics, political science, psychology, geography, etc.), international relations, public health, epidemiology or other relevant education.
• Previous experience (minimum 2 years) in research, analysis, information management, advocacy, or other relevant experience in the humanitarian sector or related fields (development, international relations, social science, etc). 
• Knowledge of quantitative and qualitative research and analysis methods (mixed and multi) and ease with handling, large amounts of quantitative data.
• Written clarity, including ability to analyse complex concepts and synthetize information.
• Ability and confidence to make judgment calls when interpreting ambiguous data.
• Demonstrated understanding of the principles of emergency preparedness, response and early recovery.
• Demonstrated understanding of needs assessments in humanitarian crisis.
• Fluent written and oral communication skills in English. Knowledge of French and any other language is an asset.
• Excellent working knowledge of Microsoft Office suite particularly Excel.
• Familiarity with R, Python, Tableau, PowerBI, or similar software is preferable.

Behavioural Competencies

• Planning and delivering results: Ability to work efficiently under pressure, manage multiple tasks and meet deadlines, while maintaining attention to detail. Ability to work autonomously and proactively.
• Working with people: Proven cooperation and inter-personal skills, including proven capacity to work very efficiently in a team.
• Communicating with impact and respect
• Active listening
• Adapting and responding to change: Flexible, including willingness to work overtime.