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Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
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Job Description
- Enforce underwriting controls including on-boarding, certificates, booking of business, and documentation.
- Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
- Ensure profitability of the department through quality control and on-boarding
- Quality documentation timely turn around - TAT and
- Excellent customer service and retention support.
KEY RESPONSIBILITIES
- Enforce underwriting controls.
- Ensure compliance with underwriting guidelines and Standard Operating Procedures.
- Ensure clean and accurate data capture.
- Timely preparation of quotations and follow up.
- Debiting of premiums and processing of policy documents within set timelines
- Processing and checking of underwriting Documents.
- Issuing & signing of Motor Certificates and Yellow cards.
- Review and dispatch of notices and documents.
- Ensure that work is done within the set standards of service and TAT.
- Prepare relevant reports for management and departmental consumption.
- Give quality customer service to all clients.
- Safe keeping of security documents.
- Daily scanning and indexing of mails.
- Initiating motor valuation and follow up.
- Adherence to the credit control policy.
- Follow up renewals and ensure maximum retention of profitable accounts.
- Timely processing refunds and follow up.
- 100% Adherence to the authority matrix.
- Ensure registry is fully maintained, orderly and up to date.
- Ensure compliance of AML and PEP guidelines
- Ensure cross sale and up sale opportunities are maximized.
- Perform any other duties as may be required by the management.
SKILLS AND COMPETENCIES
- Basic Underwriting skills and product knowledge
- Customer service skills
- Good Communication Skills
- Computer Literate
QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:
- Degree preferably in insurance
Experience:
go to method of application »
Job Description
- Enforce underwriting controls including on-boarding, certificates, booking of business, and documentation.
- Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
- Ensure profitability of the department through quality control and on-boarding
- Quality documentation timely turn around - TAT and
- Excellent customer service and retention support.
KEY RESPONSIBILITIES
- Enforce underwriting controls.
- Ensure compliance with underwriting guidelines and Standard Operating Procedures.
- Ensure clean and accurate data capture.
- Timely preparation of quotations and follow up.
- Debiting of premiums and processing of policy documents within set timelines
- Processing and checking of underwriting Documents.
- Issuing & signing of Motor Certificates and Yellow cards.
- Review and dispatch of notices and documents.
- Ensure that work is done within the set standards of service and TAT.
- Prepare relevant reports for management and departmental consumption.
- Give quality customer service to all clients.
- Safe keeping of security documents.
- Daily scanning and indexing of mails.
- Initiating motor valuation and follow up.
- Adherence to the credit control policy.
- Follow up renewals and ensure maximum retention of profitable accounts.
- Timely processing refunds and follow up.
- 100% Adherence to the authority matrix.
- Ensure registry is fully maintained, orderly and up to date.
- Ensure compliance of AML and PEP guidelines
- Ensure cross sale and up sale opportunities are maximized.
- Perform any other duties as may be required by the management.
SKILLS AND COMPETENCIES
- Basic Underwriting skills and product knowledge
- Customer service skills
- Good Communication Skills
- Computer Literate
QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:
- Degree preferably in insurance
Experience:
go to method of application »
Job Description
- Enforce underwriting controls including on-boarding, certificates, booking of business, and documentation.
- Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
- Ensure profitability of the department through quality control and on-boarding
- Quality documentation timely turn around - TAT and
- Excellent customer service and retention support.
KEY RESPONSIBILITIES
- Enforce underwriting controls.
- Ensure compliance with underwriting guidelines and Standard Operating Procedures.
- Ensure clean and accurate data capture.
- Timely preparation of quotations and follow up.
- Debiting of premiums and processing of policy documents within set timelines
- Processing and checking of underwriting Documents.
- Issuing & signing of Motor Certificates and Yellow cards.
- Review and dispatch of notices and documents.
- Ensure that work is done within the set standards of service and TAT.
- Prepare relevant reports for management and departmental consumption.
- Give quality customer service to all clients.
- Safe keeping of security documents.
- Daily scanning and indexing of mails.
- Initiating motor valuation and follow up.
- Adherence to the credit control policy.
- Follow up renewals and ensure maximum retention of profitable accounts.
- Timely processing refunds and follow up.
- 100% Adherence to the authority matrix.
- Ensure registry is fully maintained, orderly and up to date.
- Ensure compliance of AML and PEP guidelines
- Ensure cross sale and up sale opportunities are maximized.
- Perform any other duties as may be required by the management.
SKILLS AND COMPETENCIES
- Basic Underwriting skills and product knowledge
- Customer service skills
- Good Communication Skills
- Computer Literate
QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:
- Degree preferably in insurance
Experience:
go to method of application »
Job Description
The Medical Claims Supervisor is responsible for overseeing the claims processing department, ensuring that all medical claims are processed accurately, efficiently, and in accordance with company policies and regulatory requirements. This role involves supervising staff, optimizing claims workflows, providing training, and liaising with healthcare providers and other stakeholders to resolve claims-related issues.
Key Responsibilities:
- Supervise and mentor claims processing team members, providing guidance on best practices and addressing any performance issues.
- Conduct regular team meetings to discuss updates, share knowledge, and foster a collaborative team environment.
- Ensure timely and accurate processing of medical claims by monitoring workflows and implementing process improvements.
- Review and approve claims to ensure compliance with internal policies and regulatory standards.
- Coordinate the investigation and resolution of complex claims issues, including denials and appeals.
- Ensure timely and accurate processing of medical claims by monitoring workflows and implementing process improvements.
- Review and approve claims to ensure compliance with internal policies and regulatory standards.
- Coordinate the investigation and resolution of complex claims issues, including denials and appeals.
- Perform regular audits of claims processed by the team to ensure accuracy and compliance with company standards.
- Identify areas for improvement in claims processing and implement corrective actions as necessary to reduce errors and minimize losses.
- Perform regular audits of claims processed by the team to ensure accuracy and compliance with company standards.
- Identify areas for improvement in claims processing and implement corrective actions as necessary to reduce errors and minimize losses.
- Perform regular audits of claims processed by the team to ensure accuracy and compliance with company standards.
- Identify areas for improvement in claims processing and implement corrective actions as necessary to reduce errors and minimize losses.
- Perform regular audits of claims processed by the team to ensure accuracy and compliance with company standards.
- Identify areas for improvement in claims processing and implement corrective actions as necessary to reduce errors and minimize losses.
Skills
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Proficient in claims processing software and Microsoft Office Suite.
- Exceptional communication and interpersonal skills.
Education
- Bachelor's degree in nursing / clinical medicine and surgery or Business related Degree
- Diploma in Nursing / Diploma in Clinical Medicine and Surgery. (Registered Nurse/Clinical Officer
- CoP & Data Analytics (will be an added advantage)
Experience
- Minimum of 3-5 years of experience in medical claims processing, with at least 1-2 years in a supervisory role.
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Job Description
The Unit Manger will oversee a unit where he/she will majorly be responsible for attracting, recruiting, and retaining sales agents so as to deliver the set insurance sales revenue targets. The role is on contractual basis and reports to the Retail Business Manager
KEY TASKS AND RESPONSIBILITIES
- Delivery of business plan targets including Revenue, Persistency and Business Mix
- Recruitment and retention of Agents
- Effective monitoring and evaluation of agents in their respective units
- Setting out relevant plans and daily activity work schedule for the unit
- Ensure agents have the necessary support systems to assist them deliver their budgets
- Implementing training programs to support skill development and competence.
- Opening new markets
- Advise the business on opportunities/threats that are presented by such activities.
- Enforcement of performance management processes as specified by the business
- To uphold the brand image and ensure compliance with all internal as well as external regulations
SKILLS AND COMPETENCIES
- Excellent Communication skills
- Strong Negotiation skills
- Emphatic Listener
- Able to Plan and organize meetings and activities for the Unit
- Able to build and bond together a team
- Must have leadership ability and Sales and Marketing skills
- Market intelligence and business development skills
- Able to handle and resolve Conflicts
- Time Management Skills
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- A Degree/diploma in a business-related course
- Must have at least 3 years’ sales experience in the insurance or financial services sector
- 2 years’ experience as a Unit/Agency Manager in insurance or financial sector will be an added advantage
- Must have a COP Certificate
- Must have current IRA license
- A successful track record of selling in the financial services sector, teaching or any other relevant profession
- Demonstrable insurance sales experience as a tied agent
- Knowledge of legislation governing insurance in Kenya
- Proficient in the use of Microsoft office suite and packages
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Job Description
The Relationship Manager - Alternative Channels and Partnerships is pivotal in expanding and innovating our distribution channels and partnerships. This role involves developing and executing strategies to drive growth, increase market share, and enhance customer access to life insurance products through various models, including Bancassurance, Digital Sales, Affinities, Independent Financial Advisors, and Strategic Partnerships. The role encompasses leading and mentoring the team, managing key partnerships, and ensuring the effective implementation of distribution strategies to achieve business objectives and enhance market presence.
KEY TASKS AND RESPONSIBILITIES
- Alternative Distribution Strategy: Develop and implement strategies to enhance distribution channels such as Bancassurance, Digital Sales, Affinities, and Independent Financial Advisors.
- Partnership Development: Identify, cultivate, and manage strategic partnerships with affinity groups, organizations, and stakeholders to broaden market reach and customer engagement.
- Product Innovation: Collaborate with teams to design and tailor insurance products to meet the needs of various distribution channels and partners.
- Process Improvement: Regularly evaluate and refine distribution processes to enhance efficiency, accuracy, and customer satisfaction, and explore automation and digital enhancements.
- Operational Excellence: Set and monitor performance metrics, establish goals, and drive initiatives to achieve high standards of operational performance and service delivery.
- Technology Integration: Work with IT and operations teams to implement technology solutions that optimize distribution processes and boost productivity.
- Partnership Management: Build and maintain strong relationships with partners including banks, financial institutions, brokers, and affinity groups; negotiate and finalize partnership agreements.
- Sales Leadership: Develop and execute strategies to drive life insurance sales through alternative channels, set targets, and guide the team to achieve revenue and growth objectives.
- Market Intelligence: Monitor and analyze market trends, competitor activities, and customer preferences to identify growth opportunities and address challenges.
- Training and Development: Ensure staff and partners are equipped with the necessary knowledge and skills to promote and sell life insurance products effectively.
SKILLS ,KNOWLEDGE & COMPETENCIES
- Strategic Thinking
- Communication
- Negotiation
- Leadership
- Sales Management
- Analytical Skills
- Customer-Centric Approach
- Project Management
- Industry Knowledge
- Innovation and Technology
QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in Insurance, Finance, Business, or a related field.
- Diploma in Insurance.
- LOMA/CII/IIK Qualification.
- 5-8 years of experience in a similar role with a proven track record in sales and relationship management.
- Experience in insurance digital sales and partnerships is highly desirable.
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Job Description
As the Lead Data Insights & Analytics, you will be responsible for driving data-driven decision-making processes within the organization. Your role encompasses leading a team of data scientists, developing, and implementing machine learning models, and effectively communicating insights to stakeholders. You will play a crucial part in leveraging data to drive business strategy and improve operational efficiency.
KEY TASKS AND RESPONSIBILITIES
- Lead and manage a team of data scientists to deliver actionable insights and analytics solutions.
- Develop, implement, and maintain machine learning models to extract valuable insights from large datasets.
- Collaborate with cross-functional teams to identify business opportunities and address challenges through data analysis.
- Utilize advanced analytics techniques to forecast trends, identify patterns, and optimize business processes.
- Design and execute experiments to test hypotheses and measure the impact of data-driven initiatives.
- Translate complex data findings into understandable and actionable insights for stakeholders at all levels.
- Establish data governance processes and ensure data quality and integrity across all systems.
- Stay updated on industry trends and emerging technologies in data science and analytics.
SKILLS AND COMPETENCIES
- Proficiency in programming languages such as Python, R, or SQL.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Experience in developing and deploying machine learning models in production environments.
- Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
- Leadership abilities with a track record of effectively managing and mentoring a team of data scientists.
- Solid understanding of data visualization techniques and tools (e.g., Tableau, Power BI).
- Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
- Strong stakeholder management skills, with the ability to build and maintain relationships across departments.
KNOWLEDGE & EXPERIENCE
- Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
- Over 5 years of experience in data science, analytics, or a related field, with a proven track record of delivering impactful insights.
- Hands-on experience in building and deploying machine learning models using frameworks such as TensorFlow, PyTorch, or scikit-learn.
- Experience with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure, GCP) is preferred.
- Familiarity with agile methodologies and project management practices.
- Experience working in industries such as finance, healthcare, e-commerce, or technology is advantageous.
QUALIFICATIONS
- Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
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Job Description
A Telesales Representative contributes to generating sales for the company by closing sales deals over the phone and maintaining good customer relationships. They must be excellent communicators with superior people skills, comfortable presenting products or services over the phone, and adept at handling complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business. They assist customers by providing solutions to their problems, replying to their queries, and offering advice and recommendations suited to their needs.
KEY TASKS AND RESPONSIBILITIES
- Follow set communication guidelines in addressing various customer issues.
- Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Aggressively create and pursue new leads to ensure weekly and monthly individual targets are met.
- Initiate sales with potential customers over the phone.
- Manage the sales pipeline and update the team leader on progress.
- Ask questions to engage customers and keep the conversation going.
- Listen to customers' needs to generate repeat sales.
- Answer customers' questions on products.
- Call existing and potential customers to persuade them to retain or purchase company products and services.
- Qualify leads and follow up as appropriate.
- Continually meet or exceed weekly and monthly targets with respect to call volume and sales.
- Place outbound calls to customers to promote new products and services.
- Ensure call records are properly stored and organized in a call centre database.
- Develop and sustain solid relationships with customers to encourage repeat business.
- Ensure daily shift call quotas and set targets are achieved.
- Provide periodic reports to company management on work activities.
- Upsell products and services to customers when providing telecommunication solutions.
SKILLS AND COMPETENCIES
- Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
- Proficient ability to analyze data and develop recommendations
- Strong verbal and written communication skills
- Always maintains a professional/customer service focus
KNOWLEDGE & EXPERIENCE
- Proven experience as telesales representative or any other sales role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Outstanding negotiation skills with the ability to resolve issues and address complaint
QUALIFICATIONS
- Degree or Diploma in a business-related field
- At least one year insurance experience
- Progress in Professional qualification in insurance e.g., ACII, COP preferred.
Method of Application
Use the link(s) below to apply on company website.
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