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d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through f...
Job Description
The Customer Value Manager will play a pivotal role in establishing d.light as a leader in customer centricity within the industry, driving increased customer engagement, satisfaction & loyalty by optimizing all customer touchpoints with the company along their customer journey. They will enhance the company’s value proposition, ensure all OpCos are delivering a cohesive customer experience leading to sustained improvements in customer repayment, upsell opportunities & conversion rates. They will be responsible for the design, testing, project management, analysis & reporting of initiatives and strategies that lead to sustained value creation for customers across the business. They will implement best-practice approaches to Customer Lifetime Value measurement & management for d.light. We have an expansive view of our customers at d.light and include our commission agents in this definition. This role will act as an advocate for our end-customers and commission agents to ensure that we are continuously improving our processes and incentive structures to create enduring customer loyalty.
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