Senior Project Manager – Global Shared Services for CRM at Save the Children

Role Purpose:

The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Department within Save the Children International. This team is responsible for managing the change management activities and deployment of projects into 60 Country and Regional offices and 29 Member organisations. We support different types of Transformation Projects and Programmes relating to Business Process, Organisation and System changes.

In Save the Children, we currently have a diverse landscape of Customer Relationship Management (CRM) platforms in use. With this project, we are looking to implement a Core CRM solution via Salesforce with a set of Global Shared Services for the benefit of our global movement. We will place an immediate focus on clusters of member countries that are using Salesforce CRM platforms, alongside member countries who are in the process of implementation projects, but acting independently. Through delivery of this project, we aim to streamline and offer a standardised core CRM solution, accessible across our movement. We will look to offer a variety of Shared Services for CRM to help members maximise their ability to interact with their donors and to enhance our global fundraising capabilities while promoting collaboration and harmonisation between parallel implementation projects. It is a complex project, with a high level of visibility and will require senior level engagement with stakeholders from across the movement.

This role will be responsible for the planning, preparation and deployment of Shared Services for CRM and its associated business processes into the Save the Children Association. You will work collaboratively with an implementing partner and play a key role in establishing an Agile approach to project delivery within a traditionally Waterfall environment with established methodology and processes. This is a key initiative for SCA and will be key to drive greater efficiencies.

The role holder will be responsible for establishing and maintaining the required project and portfolio management reporting including risk and issues logs, dependencies, status updates etc. In addition, they will be required to act as Scrum Master and lead all team ceremonies as well manage the Agile Project Management deliverables as part of the newly defined Save the Children Agile delivery framework. The role will also be required to work closely with the Business Analyst, Member Project Teams, Change teams and External Vendors. The senior project manager will work with the Global Change Manager to manage the relationship with the Member offices and work with an international team of IT staff and subject matter experts to drive the deployment forward.

EXPERIENCE AND SKILLS

Essential

• Previous experience of delivering projects focused on the transformation journey of a Customer Relationship Platform for a global organisation
• Extensive track record of successfully managing projects and programmes with multi-location roll outs and accountability for both technology configuration and deployment, integration, business process, change and infrastructure activities
• Experience in establishing and embedding Agile methodology to deliver successful projects
• Demonstrable experience and in-depth knowledge of programme and projects practices and standards (SCRUM, and others like Prince2, etc.)
• Proficient demonstrable skills in managing and reporting on a project in compliance with a project delivery methodology in conjunction with a PMO function
• Proven ability to deliver projects on time / on budget, using project management processes and tools including risk management, benefits management, financial management and quality assurance
• Strong understanding of scope and change management
• Comprehensive management and influencing skills with experience of working with senior level executives
• Ability to resolve issues swiftly and decisively whilst safeguarding standards and procedures
• Strong team leadership with the ability to motivate and mobilise individuals outside their reporting line
• Strong business requirements collection, and process/workflow analysis skills including understanding of traceability
• Excellent communication skills (written & oral English), including the ability to communicate and present to all levels of the organisation
• Able to demonstrate instances of initiatives that have delivered organisational benefits
• Cultural awareness required for international delivery
• Experience in managing offshore project team members
• Advanced analytical and problem solving skills
• Intellectual curiosity and the ability to question thought partners across functional areas
• Ability to effectively prioritise work and agree and communicate priorities within the team
• Demonstrates a strong work ethic and able to take the initiative and ownership to deliver value to the business

Desirable:

• Project delivery experience relating to Salesforce CRM
• Non-profit sector knowledge/experience
• Proven experience of using and leading change management activities including change impact assessment, stakeholder management, managing resistance, building change capacity, designing and defining roles and responsibilities.