Account Manager (Client Service) at Habari Consulting

Function / Department: Client Service / Account Handling

Deputy in case of absence: Account Director will take on duties

Targets and Responsibilities

• Assist with tactical activities and planning on specific projects in conjunction with Account Director and Strategic Director
• Responsible for overseeing preparation of amendment briefs, contact / call reports, status reports, budget management and any other client administrative support performed by Account Handling Department in a timely & service oriented manner
• Manage estimates/budgets from preparation to client approval with management guidance and final approval
• Develop internal briefing documents for specified projects
• Manage day-to-day project execution through creative, studio and production
• Participate in the creative development of projects
• Review all creative/production material at every stage
• Attend all status meetings and handle some client interaction
• Build professional relationships with clients
• Monitor schedules and advise account handling team of any delays or changes
• Assist in soliciting the client’s perspective on key measures of success
• Proofread material  at all stages of projects
• Find ways to improve productivity and operations within the department
• Prepare weekly reports on all activity for the week and the week ahead
• Train new account handling employees
• Assist in Develop new opportunities that either generate revenue or grow the client service team
• Maintain effective and clear communication channels verbally and in writing

Skills and Attributes

• Minimum 3 years agency experience
• Proficient in MS office programs
• Exceptional planning and organising skills
• Ability to handle high-volume tasks
• Driven, energetic, problem solver
• Proven client service experience

Key Relationships

• Creative Department
• Web Department
• Strategic Director