Customer Care Intern at TakaTaka Solutions

Summary

• We are looking for an enthusiastic and motivated individual to join our team as an intern in Customer Care department. This internship offers a unique opportunity to gain hands-on experience in a fast-paced and customer-focused environment. As a Customer Care Intern, you will be an integral part of our team, assisting with various tasks and projects that contribute to the overall customer experience. 

Roles & Responsibilities:

• Ensure all approved new clients receive contents of the welcome pack and send welcome emails within 48 hours.
• Post new and sensitive clients daily in the respective group and liaise with logistics team to ensure collection has been done.
• Call new clients after first collection to ensure it was done to their satisfaction.
• Conduct first collection surveys and share feedback to improve the onboarding experience.
• Assist to coordinate and conduct physical induction trainings for new clients.
• Countercheck that all complaints received through various channels have been logged in the tracker daily and clients contacted. 
• Post daily all open incidents that have not been resolved within prescribed timelines.
• Conduct daily audits on customer care channels and escalate any unresponded messages to inbound representative for action
• Coordinate daily departmental deliveries with rider and keep accurate data on the same and ensure proper stock management of compost, gate signs and recycling certificates.
• Ensure posted incoming leads are allocated within 3 hours and then send a subscription email to clients to manage a positive transition for the customer to the sales team.
• Assist with handling customer inquiries via phone, email, and WhatsApp.
• Resolve customer issues and complaints in a timely and professional manner.
• Escalate complex queries to the supervisor or appropriate department.
• Maintain departmental records, assist with data entry and update information as needed.
• Support the customer care team with various projects and initiatives.

Requirements

• Bachelor’s degree in Public Relations, Sales, Business Administration, or relevant fields.
• Our ideal candidate is someone who is eager to learn, has a positive attitude, and is passionate about providing excellent customer service.
• Excellent communication (verbal and written) and interpersonal skills
• Proven ability to manage multiple tasks simultaneously and work under pressure in a fast-paced environment with minimal supervision.
• Ability to work collaboratively and build relationships across different departments and external stakeholders.
• Willingness to take initiative and be proactive.
• Strong attention to detail, accuracy and quality in work output.
• Basic computer skills with proficiency in Microsoft Office
• At least one year experience in a corporate setting. Previous customer care experience is a plus