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Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
Job Purpose
To ensure the provision of consistently high quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strategy and standards while ensuring full accessibility and availability of the Centre to Customers.This position reports to the Head of customer Experience and is under the Group Operations Division.
Key Responsibilities
Key Performance Measures
Working Relationships
Internal Relationships
The Executive Assistant will;
External Relationships
Knowledge, experience and qualification required
Competencies
Core competencies
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