Front Office Manager at Makueni County Public Service Board

• Receiving and managing visitors to the Office of the Governor and/or the County government;
• Ensuring provision of quality service to visitors to the Office of the Governor and/or County government;
• Providing customer service support to the government by obtaining, analyzing and verifying accuracy of customer information in a timely manner;
• Coordinating handling of difficult and/or unusual situations;
• Ensuring logging and delivery of all messages, packages and mail in a timely and professional manner;
• Operating the telephone system in an efficient, accurate and courteous manner;
• Getting telephone calls to proper recipients and recording messages accurately; and
• Perform other duties that may be assigned from time to time by the Administrator, Office of the Governor.

Qualifications for the Front Office Manager Job

• Be a Kenyan citizen.
• Be a holder of a Diploma in Front Office Management or Public Relations from an institution recognized in Kenya.
• Possession of a Bachelor’s Degree in Public Relations and relevant professional qualification will be an added advantage.
• Have working experience of not less than 5 years preferably in Customer Care or Front Office Management in a busy service environment.
• Friendly and confident personality.
• Operational excellence and drive for results.
• Good spoken and written communication skills.
• Ability to be polite but firm when dealing with difficult, impatient and upset people.
• Satisfy the requirements of Chapter six of the constitution.
• Demonstrate understanding and commitment to the values and principles of public service as outlined in articles 10 and 232 of the Constitution of Kenya.
• Be computer literate.