Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
A leading expert on the unique and extreme challenges that scarcity of human capital in Africa poses, African Management Services Company (AMSCO) has been providing human capital solutions to African industries for more than 25 years. We work with a wide variety of clients ranging from private and public investors, SMEs and large companies through to indu...
Reporting to the Customer Service Manager, the Customer Care Quality Assurance agent will be responsible for evaluating accuracy and quality of customer care team across various platforms – call center, emails, social media and online chat.
The QA will monitor inbound and outbound calls, email responses, chat transcripts to assess team demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
S/he will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.
Responsibilities
Qualifications
Send your application and CV indicating current salary/last salary/salary expectations to recruitment@amsol.co.ke by latest Friday 05th February 2018.
Indicate position applied for on the email subject.
NB: You MUST possess a valid Certificate of Good Conduct.
Build your CV for free. Download in different templates.
Join our happy subscribers