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Gamcode Ltd trading as Betin Kenya operates the Betin brand under license by the Logispin Group, which is one of Europe's largest and most successful betting and gaming brands operating across Europe and Africa. Betin Kenya draws upon the best practices in both Europe and Africa and its directors utilise their combined experience of over 150 years in the ...
Probation period: 6 months (Renewable based on performance)
Salary: competitive
Quality assurance position is responsible for evaluating accuracy and quality of customer care team across various platforms – call center, emails, social media, online chat. The QA will monitor inbound and outbound call, email responses, chat transcripts to assess team demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Assists in developing, creating and implementing customer care quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience. QA agent reports to the Customer Service Manager. This position requires working in shifts. You must successfully pass a criminal history check.
RESPONSIBILITIES:
KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED
Interested candidates to apply quoting the position as the subject to jobs@betin.co.ke
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