Team Manager at Nimble

The Team Manager will be responsible for the collections performance of the collectors against set.

Collections and productivity targets as well as quality standards, act as the point of escalation for queries and complaints. They will be responsible for ensuring understanding of the business and legislative requirements and will be responsible for full staff management and reporting.

Requirements

• A minimum of 2 years recent experience in the position of a collections agent or call center  Team leader – previous exposure / experience in/to a Team Leader / management function in an external debt collections environment would be an advantage
• Credit and criminal clear
• Computer literate – minimum of intermediate level on Excel, Word, Outlook and Windows Explorer
• Strong reporting and analytical skills
• Strong financial skills
• Strong communication skills
• Ability to negotiate effectively
• Target driven
• Ability to listen actively and provide feedback
• Able to manage conflict
• A pro-active team player – works well in a team and contributes to the team success
• Coach and mentor for direct reports for improved performance
• Strong organization and planning skills.
• Competent in MS Office at an intermediate level
  • MS Word
  • MS Excel
  • MS Office