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Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.
The ideal candidate will be tasked with driving an agile approach in contact centre strategy and actions that will transform Kenya Airways contact centre into a reputable 24-hour operation offering sustainable delightful sales and servicing functions across the globe to KQ’s and third party B2B and B2C customers. This is to ensure Kenya Airways grows its relevance, grows revenues, is customer focussed, efficient and cost effective in a dynamic and highly competitive business environment.
Key duties and responsibilities of this role will include:
Qualifications
If interested in this role, kindly submit your application online.
Only shortlisted candidates will be contacted.
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