Client Services Coordinator at Sheer Logic

Job Details

• Provide client support services in timely and accurate manner in person, on email or through telephone means. (Account Management)
• Handle client and Account Manager escalations and recommend corrective actions promptly including referring issues to the relevant departments. (Account Management)
• Compile and maintain records on client accounts and submit regular reports on follow up client issues. (Account Management)
• Assist the head of client services in monitoring the attendance and reporting of the account managers to the client sites. (Account Management)
• Conduct performance monitoring of the client accounts, assist in conducting quality assurance, and provide reports on turn- around times. (Account Management)
• Schedule regular client meetings and perform courtesy checks to collect client feedback and strengthen client relationships. (Account Management)
• Screen feedback and requests from clients and liaise with the relevant departments within the organization to provide solutions. (Account Management)
• Build and maintain close relationships with clients and coordinate the logistics of visits to client sites. (Account Management)
• Promote adherence to labour laws, company policies and observance of best practice compliance. (Risk and Compliance)
• Assist in audit of back office processes including quality assurance of client account reports as generated by the account management system. (Risk and Compliance)
• Identify and monitor/report staff with risky behaviors and reputational issues. (Risk and Compliance)
• Ensure complete and accurate documentation before on boarding on payroll. (Risk and Compliance)
• Identify and document Risks and loss exposures for SLMC and the clients. (Risk and Compliance)
• Assist in client onboarding projects and performance management for all client accounts and the respective account managers. (Project Management)
• Assist in identification and management of project risks including documenting risk and loss exposures for SLMC and clients. (Project Management)
• Developing a knowledge base of customer problems and resolutions and assist in developing a problem-solving matrix. (Project Management)
• Any other duties as may be assigned by the management from time to time.

Qualifications

• At least 3 years Human Resource professional experience- A must
• A bachelor’s degree or diploma in a business related course with Human Resources training
• Computer skills – must be proficient with Microsoft Office and project management software, e.g. Microsoft Project.
• Prior administrative or client services experience within a corporate organization may be strongly desired.
• A professional and friendly demeanor.
• Have a keen eye for detail and excellent time management skills.
• Excellent verbal and written communication skills.