Account Manager, Grocery and Retail Kenya at Uber

• This role is a rare opportunity to support the growth of Grocery and Retail with a strong sense of ownership. This role calls for a rare combination of operational mindset, savvy number-crunching, and outstanding relationship management. You should thrive in an all hands on deck" environment, love solving problems, thrive in startup culture, and above all be passionate about our partners.

What You'll Do

• Develop a winning strategy: You will be in charge of working on the merchant account management strategy in Kenya with a specific focus on Grocery and Retail operations. One of the questions you will be looking to answer is how do we maximize the impact of our account management team across a number of strategic merchants in grocery & retail.
• Build meaningful relationships with partners: Deliver exceptional growth and experience to our Grocery & Retail merchants. You will work with your team to build joint business plans, solve operational problems, and advance partner priorities.
• Build and implement processes: Use your analytical ability combined with operational rigor and project management skills to build processes that your team can use to drive forward partnership critical metrics.
• Partner with internal teams: Work closely with stakeholders in the Merchant Operations, Enterprise Operations, Community Operations and Marketing teams particularly to deliver the best service and value to restaurant partners.
• Drive our business performance by focusing on improving the experience for restaurants and retail partners using our platform
• Ensure we have the best restaurant and retail offering and optimize their operational performance
• Product Adoption (Ads, offers...)
• Foster deep relationships with top restaurant and retail partners, identifying and acting on opportunities to take their delivery business to the next level
• Drive on-the-ground knowledge and context about the country you operate into the wider UberEats team
• Tackle or escalate complex operational issues for timely resolution for our top restaurant partners
• Act as an ambassador of Uber Eats mission, brand, and product

What You'll Need

• Bachelor's degree or equivalent in business, marketing, or a related field. Master's Degree a plus
• At least 1-2 years of professional experience in Account Management, Business Development, Marketing, Operations, or similar
• Passionate about working with top merchants and building a business together
• Highly autonomous - able to work with minimal oversight
• Outstanding listening, communication, and organizational skills
• Data-driven decision-making mentality and sound commercial judgment. Experience working with Google Sheets/Excel
• High adaptability to change and ability to execute quickly
• Strong communication and interpersonal skills
• Project management and analytical skills