Area Manager at Kyosk Digital Services

Key Responsibilities:

Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise was to improve the same.

Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in market including advisory on product pricing to generate business margins. Liase with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.

Strategy Execution: Communication of the business strategy in market and ensure execution against the set KPIs as per the strategy. Ensure the team understanding and buy in to the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis and customer feedback.

Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.

Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.

Compliance: Drive compliance to the laid down SOPs for the warehouse, operations and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audit to evaluate level of compliance, operational gaps and hinderances for immediate action.

Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee it’s utilization including budget control, accounting as well as reconciliation.

Market Intelligence & Business Advisory: Undertake frequent market survey and analysis to identify opportunities the business can capitalize on, understand competitor activities and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.

People Management: Support staff recruiting for the business unit, training, supervision and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations and training.

Minimum Requirements & Key Skills:

• A Diploma in Business Management or related field. A Bachelor’s degree will be an added advantage;
• A minimum of 4-6 years in operations management and driving business performance in a retail or FMCG background;
• Experience handling end to end operations cutting across warehousing, logistics, sales and business performance management is preferred;
• Appreciation of the business environment, key priorities and a keen sense of what needs to be done for the business to succeed;
• Proven ability to manage cross functional teams with indirect reporting lines to drive the execution and achievement of the business objectives and strategy.