Assistant Business Operations Manager at Q-Sourcing Servtec Group

KEY ROLES AND RESPONSIBILITIES

• Day to day management and further maturation of the security operations function including daily monitoring, management and response to security control systems, including SIEM/Sentinel and coordinates.
• Leads incident response, including vendor security issues and manages incidents with up-to-date reports.
• Manage the arrangements of the deployment, relieving, transfers and supervision of guards in the respective zones.
• To make spot checks on Field officers and other operatives in the respective zones.
• Visiting scenes of incidents, make entries in the OB’s and prepare appropriate incident reports are prepared within 24hrs.
• Liaising with the police and investigators on all matters involving incidents and investigations at client premises.
• Conducting surveys for security requirements requested by clients and also make recommendations.
• Maintain regular contact with clients to ensure satisfaction with the services provided.
• Provide leadership and direction for the operations team.
• Manage staff up-skilling within the department to meet current and planned outputs; build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs.
• Support Commercial and sales efforts, specifically bid and proposal development.
• Compliance with operational processes; ensure business operational strategies and initiatives are implemented across all Kenya operational areas in a timely and cost-effective manner.
• Assist the Training Team with any specific to assignment training requirements to ensure the company are meeting the client’s needs.
• Ensure there is Operations efficiency and cost reduction in accordance to the set parameters.
• To develop predicted yearly budgets and present to the Head of Operations covering all areas under his/her command.
• Ensure area is operating within budget, including the monitoring of Supervisors to ensure OT2, off days etc.

KEY COMPETENCIES AND SKILLS.

• A security professional with a proven track recorded in security management, planning and coordinating.
• An ability to carry out scope of work and produce the relevant level of paperwork to support such schemes.
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
• A sound working knowledge of security best practice and legislation affecting the security role.
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.
• An intermediate level of IT skills with a very good working knowledge of the range of MS Office packages.
• A very good knowledge of technology driven security solutions as well as a willingness to continually upgrade that knowledge.
• Sound judgement and decision making skills, with a “hands on”, problem solving approach, able to remain calm under pressure and take control of incidents, pro-active and self-motivated.
• An ability to work as part of team and also have the ability to lead teams.
• Experience of writing procedures, drafting reports, preparing business cases and compiling and adjusting requirements to meet shortfalls in staffing levels.
• Excellent planning and organisation skills to meet deadlines and pay attention to detail, with a consulting mind-set.
• Understanding financial practices such as cost control and budgeting, demonstrating financial acumen in all decision making.
• Must have the highest level of integrity, vigilant and of sound judgement.

 QUALIFICATIONS

• Holders of a Business-related degree will be an added advantage
• Professional management qualification and a member of a recognized professional management governing body.
• A minimum of seven years of experience in high level security with a minimum of three years working in a security managerial role, with security qualifications to support these three years of service.
• Working knowledge of multiple security functions and security driven technology solutions