Branch Manager at Mayfair CIB Bank Ltd

Key Responsibilities

Business Acquisition:

• To implement the Bank's business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities and assets.
• To formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews
• To support marketing initiatives and monitor and provide regular feedback on products performance.

Operations:

• To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention.
• To implement and monitor the operational and business risks management guidelines for the branch to maximize profitability.
• To maintain the look, feel and physical security of the branch premises, staff and customers

People Management

• To provide leadership, direction and pace to the branch team.
• To build, develop and motivate a high performing team.
• To identify training gaps and recommend on required training interventions.

Compliance

• To ensure compliance with both internal and external regulatory requirements.
• To work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• To ensure implementation and compliance with operational policies and procedures.

Experience

• Be a holder of Bachelors degree in Business related field.
• Professional banking qualifications such as AKIB will be added advantage.
• Knowledge of operational policies, procedures and legalities relevant to branch operations.
• Strong selling, communication and presentation skills.
• Ability to lead teams and deliver business results.